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Reservation Walking issue

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MattnTricia

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Anyone having issues walking reservations lately?

I was able to call in the morning after trying to walk a reservation that showed open inventory but the system would not even attempt to make the reservation.

Same thing in the AM when Call center opened but they added it with no issue.

This is similar to what was happening all the time back when they switched to the new website.
 
MattnTricia said:
Anyone having issues walking reservations lately?

I was able to call in the morning after trying to walk a reservation that showed open inventory but the system would not even attempt to make the reservation.

Same thing in the AM when Call center opened but they added it with no issue.

This is similar to what was happening all the time back when they switched to the new website.
Click to expand...
The call center, to my dismay, uses a different system than members. It seems that the system that the call center uses either never screws up, and the system developers vet it to make sure it won't screw up before they release it to all the call center personnel.

That is NOT the case with the member system. When they make a change to a new system it ALWAYS SCREWS UP. The website developers NEVER vet it to make sure that it can do all the things that member wants to do before they release it. Typically the problem with the new wwbsite is that it system either can't change reservations or can't change all the reservations that a member wants without calling the call center with the foolproof system.

By the way I haven't noticed that they changed the system in a number of years, are you talking about a recent change to the website?
 
I have been experiencing it. Any change returns “no availability.” If you have a 7 day reservation and drop the first day, that is still what it says. It would let you select another resort, but I don’t want to lose my spot. When calling them up, they can walk it.
 
@HuskerATL discovered and I experienced that we were allowed to walk reservations using the app when the web interface failed. The problem reservation for us was the 2BR reg room at Ocean Oak.
 
No problems here. Been walking a reservation at Sea World for several days now.
 
Do you have an iPhone/iOS? How do you change the dates in the app after selecting to modify a reservation?


GT75 said:
@HuskerATL discovered and I experienced that we were allowed to walk reservations using the app when the web interface failed. The problem reservation for us was the 2BR reg room at Ocean Oak.
Click to expand...
 
escanoe said:
Do you have an iPhone/iOS? How do you change the dates in the app after selecting to modify a reservation?
Click to expand...
Android for me. It is a clumsy process but works. For me, I was walking a OV and a regular room at OO. The OV works fine and the PC/website but the regular room comes back with a "no availability" to add a day or even remove a day. I have called CS each day and they have added but then I tried the app and it worked. I used this last year to walk OO when I was overseas and only had my phone so I was a bit practiced at it. According to CS, they know there are website issues. I have reported it with each person that I talked to. Just odd that the OV works and the regular room doesn't.

  • go to the reservations under the Tools
  • Change reservation
  • click the Check out date when the reservation opens
  • click the Availability tab
  • it will open another screen very similar and then click the Availability tab again
  • click Modify Search
  • click the check out date and select the new date
  • the new screen will show the prior check in date but the new check out date then hit the Search Availability button
  • it will come up with the room and then click the book button on the room (it will be blue). If it isn't available, then it will be brown and say Browse Dates
  • Then just follow the rest of the screens to book it.
 
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I FINALLY got it to change in the IOS app. A very non intuitive process.
 
escanoe said:
I FINALLY got it to change in the IOS app. A very non intuitive process.
Click to expand...
That statement is certainly correct. Also, why does it work on the app and not the web? Thanks to @HuskerATL for finding this work-around.
 
GT75 said:
That statement is certainly correct. Also, why does it work on the app and not the web? Thanks to @HuskerATL for finding this work-around.
Click to expand...
And why would it work to walk OF and OV but not regular rooms?....at least for OO. Not sure about other properties.
 
weems637 said:
No problems here. Been walking a reservation at Sea World for several days now.
Click to expand...
What type of room? For OO, it walks fine for OF and OV but not regular rooms.
 
Obviously, the app method is a possible solution since it has only been tested in a few cases.
 
My uninformed guess is they made some updates to the website that were not sufficiently bug tested.

They didn’t do anything to the app or to what the customer support team uses … so those still work.

I am no IT expert … but that doesn’t stop my wild speculation.
 
I could understand if it affected all room types so it could be a website change but, it is really odd that it only affects regular rooms.... At least at OO.
 
HuskerATL said:
I could understand if it affected all room types so it could be a website change but, it is really odd that it only affects regular rooms.... At least at OO.
Click to expand...

Mine walked okay for a week or longer, then went kaput. I don’t remember exactly what I was doing. Maybe I started off just adding days on?
 
escanoe said:
Mine walked okay for a week or longer, then went kaput. I don’t remember exactly what I was doing. Maybe I started off just adding days on?
Click to expand...
Mine too. Last week. I had to call last Saturday, then Monday, then moved to the app. But, only the regular room. The OV has continued to walk fine in the PC.

Is yours a regular room?
 
what does walking a reservation mean?
What does it do for you?
 
FunnyFarm said:
what does walking a reservation mean?
What does it do for you?
Click to expand...
There has been many threads on this topic.
In simple terms: You can start your booking early with a 3N (minimum) reservation before (or at the start of) your intended stay at midnight ET. Then., each night at midnight ET when a new day is added to the booking window, you add that day. If needed, delete a day at the start, thus moving your booking down the road. In theory, you get a jump on folks who wait until all their eggsact dates open up.
 
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Also walking a reservation gives the reservation some exercise and allows it to poop outside your house.

Oh wait, that;s a dog. never mind...

Cheers.
 
This “walking reservation“ is not a new problem and has been present for years. The last time for me was the Bay Club when making reservation last April. I’ve had same issue several times since 2016 when I first became HGVC Member.
 
tk25 said:
This “walking reservation“ is not a new problem and has been present for years. The last time for me was the Bay Club when making reservation last April. I’ve had same issue several times since 2016 when I first became HGVC Member.
Click to expand...
I walk all the time and have not had this problem until recently. I walked two rooms at OO for spring break and now walking two more rooms for summer/July 4th. Did the same last year without this issue (5 rooms). It just started last Friday. I was walking the regular room just fine and it stopped working on Saturday. I called CS to add it but the problem has persisted and I use the app to add the day now. The interesting part is that it is only for the regular room. The OV and OF rooms walk just fine.
 
I had the same problem walking a regular Ocean Oak room for July 4th week. Worked fine for a bit, but started getting the "no availability" message and had to call in. Fortunately I had a nice trade match on II and gave up my Ocean Oak quest for this year.

I'm probably going to swap this reservation to Liberty Place at some point - also getting the weird message "Not available for selected payment type" when trying to change resorts even though I'm just 'paying' in regular ClubPoints.

I do still have the 2 bedroom at Ocean Oak 6/5/24-6/15/24 parked in case anyone wants to coordinate a release to grab it!
 
ChrisZXWJ said:
"Not available for selected payment type"
Click to expand...
That is an odd message. Their website is wonky. Supposedly they know about the "no availability" issue...but maybe they are okay with it to limit walking...if that was the case though, why wouldn't they have planted that bug across all room types?
 
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