Reservation failing to upgrade

[regatta333]

This is not the first time that this has happened. I have a studio booked for a 4-night reservation. I requested an upgrade to a larger unit. We are now within the 45-day window for VIP gold upgrades. A 1BD unit has been available for several days now, but my reservation has not upgraded. When I called Wyndham they are giving me excuses as to how the upgrades work, that units are held back for "resale" (whatever that means) and that there is a priority queue for upgrades. I said that in that case, the unit should have already been assigned. She said I needed to check the owner's guide for the rules on upgrades. I asked her to point me to where in the directory I could find that and while I was checking it, she hung up on me.

Has anyone else had a similar experience?

 

[paxsarah]

People have.
A recent thread: https://tugbbs.com/forums/threads/vip-room-upgrade-limitations.377074/
An older thread: https://tugbbs.com/forums/threads/auto-upgrade-process-recent-experiences.358961/

 

[Floridaman76]

I dunno, maybe try re-booking it. I have seen instant upgrades work more reliably than auto upgrades at the upgrade window.

Cancel and re-book if you have the ability.

But for whatever it is worth, I booked two suites in October in Williamsburg, one at Patriots Place and one at Kingsgate, and both hit the upgrade window today, and both auto upgraded. I booked both during the 50% off sale a few weeks back, and was going to keep whichever one upgraded. And they both upgraded...

So I guess my choice is stay at Kingsgate and pay the resort fee, or stay at Patriots Place one last time before it closes... Difference in points is minimal.