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Requests - who gets priority?

gands.frost

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I know that there's a 'pecking order' for meeting guests room requests on room assignment. Presumably owner occupiers at the top, then other Marriott owners, then other exchangers. Where would people paying the rack rate fit in?

India
 

Bill4728

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We have been told that the pecking order is:

Muliple week owner occupied
Owner occupied ( renters who rent from owner should get same)
Owners exchanging - back to resort
Marriott exchangers
Other exchangers

Not sure where people renting from Marriott would fit.
 

Dave M

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Expanding on Bill's response....

At most Marriott resorts that have view categories (e.g., Oceanfront and Oceanside), owners, renters and exchangers are all preassigned to one of those specific categories.

Owners at the resort get assigned to one of the categories based solely on what they own. They are not supposed to be upgraded to a higher view category. If they were routinely upgraded, it would never make sense for anyone to buy the most expensive view category. Those who rent privately from an owner get the same view and priority that the owner was entitled to.

Renters - those who rent from Marriott - get assigned a view category based on what they pay for. If you don't believe me, go to Marriott.com and pick a resort such as Grande Ocean and go through the motions of pricing a one-week stay. You'll see that, as a renter, you'll pay different rates for different views. However, even as a renter, you won't often see a Marriott guarantee of "Oceanfront".

Exchangers are supposed to get the view that is the same as that deposited by the owner of the week that the exchanger is confirmed into. Thus, if the exchanger is lucky enough to be matched with an Oceanfront unit that was deposited, that's the view the exchanger is supposed to get. Some resorts don't follow that guideline and, in fact, II specifically states on its confirmations that views are not guaranteed.

Finally, once all with reservations have been assigned to a view category (at resorts that have them), the prioritization of assignments takes over. Although the exact ranking varies slightly at various resorts, here is the published priority for Grande Ocean, one of my home resorts, for making unit assignments within each view category:
  • Multiple-week Marriott Grande Ocean Owner stays
  • Single-week Marriott Grande Ocean Owner stays
  • Marriott Grande Ocean Owners, returning on an exchange
  • Marriott multiple-week owners on an exchange
  • Marriott single-week owners on an exchange
  • Rental and sales preview guests
  • Non-Marriott owners on an exchange.
Thus, the best views/floors/confirmed preferences within a category are assigned based on that priority list.

If Marriott didn't do it that way and, for example, gave all exchangers Oceanside units, that would mean that some Oceanside owners would be "forced" to take upgrades to Oceanfront units during busy summer weeks. It's a rare, rare day that Marriott gives those Oceanfront units to Oceanside owners. "If you want Oceanfront at your resort, you have to buy it." However, exchanging back into your home resort gives you at least some chance for that upgrade, depending on the resort and the luck of the exchange.

Two added notes:
  • As with any rule, there will always be exceptions. Thus, there have been numerous posts on this forum from people who have been assigned a unit that seems contrary to what they should have been assigned. It happens. As long as premium-view owners at the resort who are using their week get the view they paid for, the resort has the authority to move others around as needed to make the overall assignments work as well as practical. If you think making those assignments is easy, you should ask to sit with a rooms-control person for a while as I did!
  • Whether Marriott should or shouldn't change the priority system or whether a particular resort should conform to what other resorts do is an argument I'll leave to others. For me, I accept that my assigned view might be better or worse in some circumstances and I'll leave it to Marriott to judge what's most fair for the overall group that is staying at the resort at the same time I am.
 

ciscogizmo1

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Disney: Beach Club Villas & Bay Lake Towers
I wanted to add if you arrive early you have a better chance of getting a decent room in the view category you paid for. We arrived around 2 pm at Waiohai and I had a choice of several rooms. But I am an owner.
 

winger

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how does a resort know if you are a marriott exchanger who owns multiple weeks or one week?
 

thinze3

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Multiple-week Marriott Owner stays
Single-week Marriott Owner stays
Owner returning on an exchange << deposit doesn't even have to be a Marriott!
Marriott multiple-week owners on an exchange
Marriott single-week owners on an exchange
Rental and sales preview guests
Non-Marriott owners on an exchange.



Terry
 

Cindala

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Dave M

Thanks for the detailed response to the 'pecking order'. I printed it out to keep in my Marriott info file!:D
 

gands.frost

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What an interesting, informative and quick reply.

Thank you all.

India
 

Dave M

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how does a resort know if you are a marriott exchanger who owns multiple weeks or one week?
If you have a reservation at a Marriott timeshare and your Marriott Rewards # is in the record, any Marriott person that accesses your reservation has instant information about all of your Marriott ownerships.

I'm staying at Custom House now for a few days on a rental (direct from Marriott with the owners' discount) and I think the check-in clerk even knew where I went to grade school. (Well, almost! :) )
 
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