Receiving important emails from Wyndham

[paxsarah]

Up until about a year ago, I never received the truly important emails from Wyndham, such as the ones describing the new guest reservation restrictions. Even though each owner can have their own login and update their own contact information, there is only one owner designated as the "point of contact" on the account - it can be found under "my ownership" all the way at the bottom. The email address under "point of contact" is the only one to get these policy blasts. I posted about this a year ago under a different thread:

Today I learned Wyndham requires a letter signed by both (all?) owners to request the main point of contact be changed. Fortunately it can be emailed and doesn't need to be snail mailed. (As an aside, RCI will simply change it over the phone, which I did with them a couple of years ago.)

I can see the argument for having a joint email alias for accounts where there's only a single login. With something like Wyndham where each owner has a separate login and has full ownership and booking privileges, each of those logins, i.e. each owner that can make bookings independently, should simply receive all of the important email notifications. It shouldn't require a workaround. My husband and I each have a separate login to our joint investment account because we each have an IRA in addition to our joint non-retirement accounts. Each of us sets our own notification preferences and I never have to worry about whether my husband is receiving important emails from our investment company because each owner receives everything according to the preferences they set. Wyndham should be no different if each owner has their own login.

After 3-4 weeks (I'm not sure exactly because I wasn't checking daily), my name was updated to be the primary point of contact on our ownership. However, they failed to change the email address even though it was specified in the letter! So I've resent the letter, and we'll see how long it takes for round two.

I never updated, but it only took a few days after I resent the request to get the email address updated.

Hopefully if there are still owners out there not getting these messages, this could be the issue. It's not a terribly onerous process, but it is irritating that it's set up this way.

 

[PhilD41]

Thank you for this information. I need to have our POC information changed from my father to me. I know he doesn't do anything with the emails and I never see them. If it hadn't been for Koala last night, I would have never known. As with most things, Wyndham seems to make it as difficult as possible.

 

[TheHolleys87]

Lol - close to two years ago my brother gave us the login for his Wyndham account so we could book with some Wyndham points he couldn’t use. I made the reservation and paid for the guest certificate and entered my contact information as the guest/person checking in. I didn’t go anywhere near the ownership section of the website. Ever since then, I’ve received all the routine ownership emails (but not reservation confirmations) for his account.

 

[kaljor]

I receive tons of email from Wyndham. I receive tons of emails from each of my credit card companies. Tons of emails from my bank, I read almost none of them. I suspect I'm not alone. E-mail was a tremendous invention. It's a shame that big business, including the companies we choose to do business with haven't learned the most simple lesson. Less is more. In what alternate universe does a high ranking, presumably college educated executive come to believe that sending a daily or almost daily e-mail telling me nothing new will help them sell more whatever. To me it's insane. As soon as I receive my 3rd worthless email from a company I just bought one thing from, I first unsubscribe from their site, and I then list them in my spam folder.One e-mail message a month is helpful. One e-mail message a day? Spam Folder.

 

[Roger830]

I have a different email situation with Wyndham.

Almost 4 weeks ago, I left my computer for about 3 hours with the browser open on my AT&T email page.
AT&T logged me off for some security reason and told me to recover with a new password. The account was setup about 15 years ago when a recovery email wasn't requested.
It took me two days and about 5 calls of about 3 hours total to recover my email. One person told me it was lost forever.

Prior to the recovery I changed my Wyndham, ebay and paypal emails to gmail. All three acknowledged the change.
Wyndham is still sending emails (including check-in info) to my AT&T account even though my gmail account is shown both places mentioned by paxsarah in post #1.

It looks like another bug in the enhanced website.

 

[VacayKat]

I have a different email situation with Wyndham.

Almost 4 weeks ago, I left my computer for about 3 hours with the browser open on my AT&T email page.
AT&T logged me off for some security reason and told me to recover with a new password. The account was setup about 15 years ago when a recovery email wasn't requested.
It took me two days and about 5 calls of about 3 hours total to recover my email. One person told me it was lost forever.

Prior to the recovery I changed my Wyndham, ebay and paypal emails to gmail. All three acknowledged the change.
Wyndham is still sending emails (including check-in info) to my AT&T account even though my gmail account is shown both places mentioned by paxsarah in post #1.

It looks like another bug in the enhanced website.

Probably a backend system that isn’t properly configured with the new website. Wyndham randomly changed point of contact on us and seriously their response when I said put it back was - well we need that in writing and the point of contact has to be the one to initiate it. OMG, they did it without permission AND they won’t just put it back when an ’owner’ asks - has to be a special owner.

 

[JudiZ]

Not sure if I should be grateful or not; I get almost no email from Wyndham except when I book my time. Hmmm....

Perhaps I will check to see if the email is correct but I don't think I'll pursue it much beyond that since I agree with kaljor 100% about email.