• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

RCI: Vidanta Fees waived rest of year for new (or not-recent) RCI guests

No keys, just the $895 total. they ran a sale and it’s the grand luxxe deluxxe 1br, so seems nice. There are no short presentations there right? I can say no easily. If the “encore” type deal is good I’d be ok with doing something like that.

If it was no keys, then why didn’t you book a 2BR through ThirdHome? The difference in exchange fee would be like upgrading for a nominal fee. You can still ask TH to change it to a 2BR and just pay the difference in the exchange fee. Vidanta is an affiliate so they can make the change in room type for you.
 
If it was no keys, then why didn’t you book a 2BR through ThirdHome? The difference in exchange fee would be like upgrading for a nominal fee. You can still ask TH to change it to a 2BR and just pay the difference in the exchange fee. Vidanta is an affiliate so they can make the change in room type for you.

The TH promotion was only for studios and 1BRs at Vidante, no 2BRs
 
I just booked a week through SFX for my brother and grandson to stay at the Grand Bliss while I am at the Grand Luxxe with son and D-I-L for Thanksgiving week. We did not want them to have to sofa surf. I could not get a GL, but I think they will like the GB. Hopefully since the GL 2-bedroom can hold 6, I can get GL wristbands for them. I only had to payt the $149 exchange fee. I asked about extra fees and she said there were not any.
Yes, the 2 BR can hold 6, but I believe it's 4 adults and 2 children 12 and under (or is it UNDER 12)?
We had issues getting the wrist bands last time. We were in GL and my sister was in GB. They weren't even allowed to visit our room. She pitched a fit and then they gave her the wrist bands, but this was during 2nd year of COVID I think. So not sure if they have relented. I don't think so because she stayed in RM location 2 years ago and they would not give wrist bands out period.
 
I thought SFX had instituted a new 1 in 3 rule, which they didn't have before. Wondering if that's not the case?
Vidanta has instituted the 1-3 rule, not SFX. But unfortunately it's at all 4 exchange companies now (Interval, RCI, SFX, and Eric B reported that Third Home has it now too).
 
We were in GL and my sister was in GB. They weren't even allowed to visit our room
Wow. Recently been thinking "Maybe visit that place (Mayan version) someday." Read reviews. Customer service sounds horrific. Now this? Crossing Vidanta off my list.
Sounds like they have even worse attitudes than the worst I have ever seen on Hawaii.
 
Wow. Recently been thinking "Maybe visit that place (Mayan version) someday." Read reviews. Customer service sounds horrific. Now this? Crossing Vidanta off my list.
Sounds like they have even worse attitudes than the worst I have ever seen on Hawaii.
Wow, not our experience AT ALL with our four visits to Vidanta resorts (1 RM, 3 NV). Customer service has always been friendly and fantastic. In the online reviews, they always get lots of negative comments mostly due to the sales presentations that people who are looking for freebies choose to sign up for. We have avoided that by never attending one of those, and have always had great vacations there.

Personally, I think you are missing out of some of the best resorts out there, but in the end it is your choice.

Kurt
 
Wow, not our experience AT ALL with our four visits to Vidanta resorts (1 RM, 3 NV). Customer service has always been friendly and fantastic. In the online reviews, they always get lots of negative comments mostly due to the sales presentations that people who are looking for freebies choose to sign up for. We have avoided that by never attending one of those, and have always had great vacations there.

Personally, I think you are missing out of some of the best resorts out there, but in the end it is your choice.

Kurt

I think there's different types of "customer service". The waitstaff, for example, are very friendly and usually accommodating. However, if you have an actual billing problem or other customer service issues, (at least our experiences at NV location) then things can turn to a nightmare. You'll get different stories/what to do from different people (ie: the concierge), random stuff shows up on your room charges and takes quite a while to get fixed (they never believe you, it seems).

The resorts are very nice and luxurious. We've never had a "smooth" stay at NV. Riviera Maya has been more smooth, although with Vidanta randomly changing who can go where (at that location only) via Exchanges, it does make things a bit frustrating.
 
However, if you have an actual billing problem or other customer service issues, (at least our experiences at NV location) then things can turn to a nightmare.
Interesting. My one experience was great--I had a question about one of the charges, it was easily explained, and in the process they took off some small but legitimate charges which was a nice but completely unexpected gesture.
 
Last edited:
Everything hurnik said is what I have read. Everything. Nice & luxurious put it on my To Do list. The rest of that takes it off. I don't go on vacation to get attitude.
I have zero need to be recognized as special by the front-desk or anyone else. Otoh, I have zero patience with ATTITUDE by the place I am staying. Vidanta seems to push ATTITUDE from the top down. Maybe it doesn't reach the waitstaff. If not, good for them, but not good enough for me.

And for every anecdote we will hear about how some people love it and had no problem, there are plenty of unsolicited stories of pure ATTITUDE. Or maybe they're just rumors?
 
And for every anecdote we will hear about how some people love it and had no problem, there are plenty of unsolicited stories of pure ATTITUDE. Or maybe they're just rumors?
And of course you know that generally people are far more likely to share stories / reviews when they have an issue vs. when they had a great time w/ no issues. Certainly people have had issues with Vidanta or any other place; it is a judgement call when reading those reviews to determine actually how prevalent the issues are.

Kurt
 
how prevalent
I just spent a few wks making a list of target resorts. I just spent a BUNCH of time reading reviews from various sources. Vidanta went on my list. I read a BUNCH of their reviews. From very recent extensive reading, such reviews are far more prevalent than with other resorts of its caliber / type. Some resorts get dinged for this that or the other physical issue. Vidanta gets dinged for Bad Attitude over and over. Some ding it for being "too big" and having to wait for a shuttle to just get around the place. I don't worry about those for a couple of reasons. But the Bad Attitude from the top down? Deal-killer.
How prevalent? At least 1 StdDev above avg. At least
 
I just spent a few wks making a list of target resorts. I just spent a BUNCH of time reading reviews from various sources. Vidanta went on my list. I read a BUNCH of their reviews. From very recent extensive reading, such reviews are far more prevalent than with other resorts of its caliber / type. Some resorts get dinged for this that or the other physical issue. Vidanta gets dinged for Bad Attitude over and over. Some ding it for being "too big" and having to wait for a shuttle to just get around the place. I don't worry about those for a couple of reasons. But the Bad Attitude from the top down? Deal-killer.
How prevalent? At least 1 StdDev above avg. At least
How many of those "bad attitude" reviews are from people who attended the sales presentations, which by all accounts, are the worst in the business? I certainly understand why people would write off a resort based on reviews, but sometimes you have to read between the lines of those reviews to understand the underlying issues. But hey, I have no horse in this race so I really don't care if people are scared away by those reviews -- it just means less people to compete w/ my vacation plans! :)

Kurt
 
I read between the lines of all the reviews. I almost never consider myself "similar to the reviewer". When someone says they wait 20 minutes for a shuttle instead of walking 1/4 mile, I ignore the complaint. When people complain about not being pampered by the front-desk, I ignore it. I could go thru a long list of complaints I totally ignore. With Vidanta, the underlying issue is clear: bad attitude from the top down.
Many bad reviews are from people who refused the presentation and were then treated like an Untouchable for the next few days. That is a corporate policy filtering down to Bad Attitude.
 
I read between the lines of all the reviews. I almost never consider myself "similar to the reviewer". When someone says they wait 20 minutes for a shuttle instead of walking 1/4 mile, I ignore the complaint. When people complain about not being pampered by the front-desk, I ignore it. I could go thru a long list of complaints I totally ignore. With Vidanta, the underlying issue is clear: bad attitude from the top down.
Many bad reviews are from people who refused the presentation and were then treated like an Untouchable for the next few days. That is a corporate policy filtering down to Bad Attitude.
Like I've stated before, that has not been our experience at Vidanta resorts. At all. I find it kind of humorous that someone who has never spent a minute at one of their resorts thinks they know there is "bad attitude from the top down". I'll stick with my in-person observations, and I would encourage others to do so as well (not you; you have obviously made up your mind). If I never tried something that another person claimed was a bad experience, life would be boring. :)

Kurt
 
made up your mind
I still might try it. But I know what to expect, what to push, what to avoid. The +s & -s. How did you avoid all the sales attacks? Im fine with "Just say NO" but details or tricks? On the + side, it is not All-In, right? So I won't have to complain about "weak drinks". tee hee. I'm thinking specifically the Mayan, what did you do for food?
 
Last edited:
I still might try it. But I know what to expect, what to push, what to avoid. The +s & -s. How did you avoid all the sales attacks? Im fine with "Just say NO" but details or tricks? On the + side, it is not All-In, right? So I won't have to complain about "weak drinks". I'm thinking specifically the Mayan, what did you do for food?
You definitely don't have to do a presentation. Most get lured by goodies, no is no, so stick to it. There are plenty of restaurants to try, the prices range from moderate on up. Getting off the property to go to restaurants, etc is more challenging but doable. No AI is a big plus. Never had (after many visits) the attitude you wrote about, excepting sales.
 
restaurants
In both reviews and their site, I couldn't figure out if the Mayan resort had any non-Mexican food sort of high-end, almost adults-only DINNER restaurants. seemed entirely mexican this-or-that or burgers or pizza. don't care about breakfast. lunch not so much. Dinner.
Can you name the restaurant that most closely fits that and did you try it? Existence of that might seal the deal to try it. #1 problem is if I go with my wife (who used to go to Mexico on business and can think of 99 other places to go on vacation, half of which are other-side-of-world) and they give us a crappy room because we refused a sales pitch, I will hear about it all week. But a couple of great meals would sure balance things.
OH! Knowing nothing, I focused on the Mayan one maybe for bad reasons. If I want to actually go in the ocean and swim 1/4 mile, with let's say at least 100 yds of straight swimmable ocean without rocks on the beach or ocean floor, which of all their sites is best. I know actually swimming in the ocean is rare at these places (esp Mexico it seems) so I found roughly zero info n that in all my research. an actual lap-pool would be a decent back-up
 
I still might try it. But I know what to expect, what to push, what to avoid. The +s & -s. How did you avoid all the sales attacks? Im fine with "Just say NO" but details or tricks? On the + side, it is not All-In, right? So I won't have to complain about "weak drinks". tee hee. I'm thinking specifically the Mayan, what did you do for food?
Vidanta has (at least, IMO) been not as pushy lately with the sales stuff. Typically you'll get the pitch when you check-in during your "welcome drink" or whatever. Just say "no" and if you have kids, my BIL stated "I have two very energetic and cranky children, we just need to get to our room so no thank you and if you want to continue with the pitch, I'll leave them with you." haha

Then, when I get to the room, I *might* unplug the phone, but only after getting my luggage (they call the room usually to make sure you're there to bring up your luggage).

After that, it's usually OK.

I would say that Riviera Maya location seems less "chaotic" and prone to mishaps with billing/etc. However, they are more prone to random Vidanta policies regarding facility usage (typically only an issue for Grand Bliss/Grand Luxxe exchangers with the whole Pool/Burger place nonsense). Nuevo Vallarta is a little better in that regard (ie: If you exchange into Grand Luxxe, you have use of the Grand Luxxe pools). But the facility being so large, I'd say be prepared to walk and not wait for the golf cart shuttles. I'd suggest keeping copies of ALL your receipts (regardless of which location) and checking against your bill the night before you check-out so you can resolve them that night vs. waiting until the check-out day.

Now, if you DO attend a sales presentation, then be prepared for some very pushy sales people and it will take 4 hours, at least. Nowhere near the what, 60-90 minutes they tell you. Although to be fair, it's that way in almost every Mexican timeshare presentation (regardless of company).

None of the Vidanta resorts are all-inclusive, so you're on your own. The 1 BR and larger units have a full kitchen (sans oven). So you can buy groceries and make your own meals if you wish. There are many restaurants (good food, IMO). Depending on where and when you go, there *may* be a meal plan coupon book available. It'll be up to you to determine if it's a good value. I believe typically it includes the all-you-can-eat breakfast buffet (used to be around $40 USD/pp, but with the exchange rates, maybe more), although I don't recall that included adult beverages (mimosas, etc.). We're not big breakfast eaters, so a simple yogurt, and OJ/Prosecco that I've purchased is significantly less. But everyone is different.
 
if you have kids, my BIL stated "I have two very energetic and cranky children, we just need to get to our room so no thank you and if you want to continue with the pitch, I'll leave them with you." haha

Then, when I get to the room, I *might* unplug the phone, but only after getting my luggage
Excellent tips. I'd have to ask someone if I can borrow their kids for 15 minutes to buy them ice creams. And the phone ... never thought of that ... great idea not just at Vidanta. Yeah, breakfast is a couple of protein bars and the best coffee I can find. One of the great things about Hawaii is the coffee, but we have bags of it at home so we could even bring it to Mexico I guess. I prioritize SWIMMING, prefer in the ocean, a lap-pool is OK, quality DINNER, no attitudes, no surprises in the room.
a non-All-In, adults-only place with a swimmable beach with quick flights from CA ... haven't found one that I remember ... closest thing is actually Miami Bch. Highly under-rated or misunderstood as a destination. We'd be in Miami Bch in December if we didn't have another reason to go to Hawaii then.

and 4 hrs ain't happening. they'd have to offer to go buy me a week's worth of groceries. that'd do it. (maybe that will be my counter-offer) And my wife would go ballistic.
 
In both reviews and their site, I couldn't figure out if the Mayan resort had any non-Mexican food sort of high-end, almost adults-only DINNER restaurants. seemed entirely mexican this-or-that or burgers or pizza. don't care about breakfast. lunch not so much. Dinner.
On the Vidanta web site, there are descriptions of the dining options, complete with menus, at each site. Choose the location first, and then the dining options. For example, here is the link to the NV restaurants. They definitely have many non-Mexican food restaurants (French, Italian, Asian, Seafood, etc.) as well as good Mexican options. We have always had good dining experiences there, with the only negative being that they are a bit pricey for being in Mexico. For comparison, we were in Hawaii last year, and I would say the restaurants in Hawaii were more expensive for the same level of food/service as the restaurants in the Vidanta properties. You can venture off-site for better value but less convenience. The drinks were well poured, and happy hours are a good deal.

Kurt
 
oh hey, you're right. Now I remember the Bistro with the $20 onion soup and the $75 rib eye and $210 lobster thermidor. Yes, that was when I figured it'd be someplace I might go by myself if I needed a wk away in the winter and my wife didn't want to travel. If she saw those prices on the Bistro menu and it wasn't Michelin-starred Paris quality, it'd be her retort to me for the next 6 mos. I dont remember if I studied the Italian. Maybe I punted after the Bistro. I'll check. Yes, I did see that. The Italian is much more Std-Resort-Type pricing. we had a great meal for 3 ppl for $330 in Honolulu 5 months ago. That Bistro takes my breath away. I've paid > $210 for high-end Japanese course meals in NYC & Tokyo, but ... in Mexico?
searching around I remember more, at the RM resort, there is no menu for the Bistro and some of the prices at the Italian seem to way above the NV prices. maybe 50% more? for anyone who has been to both, is the "dining" at the RM much more secluded near the most expensive rooms than in NV, and more or less easier to reserve.
Have to keep this in mind. At some point I'll figure out if the better buildings are sort of like adults-only.
have to research NV also. other than being next to PV, I am clueless about it and I've never been to PV either
Thanks
 
Customer service sounds horrific. Now this? Crossing Vidanta off my list.
Sounds like they have even worse attitudes than the worst I have ever seen on Hawaii.

Hi @WaikikiFirst
You have been given good feedback by TUG members @bnoble - @hurnik - @PigsDad
who have visited Vidanta resorts on exchanges.

Vidanta is privately owned. The CEO is the son of the founder. Vidanta's corporate structure separates the "hotel management" side from
the Vida Sales side.

Bell Staff - Housekeeping -Restaurant Staff - and the front desk staff all work for the "hotel side"
The person that gives you your room assignment works for Vida Sales. Their job is to book you for a sales presentation.
The sales person job is to get you to buy.

Many of the negative reviews are related to Vida Sales operations.
 
Last edited:
oh hey, you're right. Now I remember the Bistro with the $20 onion soup and the $75 rib eye and $210 lobster thermidor. Yes, that was when I figured it'd be someplace I might go by myself if I needed a wk away in the winter and my wife didn't want to travel. If she saw those prices on the Bistro menu and it wasn't Michelin-starred Paris quality, it'd be her retort to me for the next 6 mos. I dont remember if I studied the Italian. Maybe I punted after the Bistro. I'll check. Yes, I did see that. The Italian is much more Std-Resort-Type pricing. we had a great meal for 3 ppl for $330 in Honolulu 5 months ago. That Bistro takes my breath away. I've paid > $210 for high-end Japanese course meals in NYC & Tokyo, but ... in Mexico?
searching around I remember more, at the RM resort, there is no menu for the Bistro and some of the prices at the Italian seem to way above the NV prices. maybe 50% more? for anyone who has been to both, is the "dining" at the RM much more secluded near the most expensive rooms than in NV, and more or less easier to reserve.
Have to keep this in mind. At some point I'll figure out if the better buildings are sort of like adults-only.
have to research NV also. other than being next to PV, I am clueless about it and I've never been to PV either
Thanks

Just an FYI, the Vidanta in Nuevo Vallarta is a bit of a ride to Puerto Vallarta. They supposedly have a "Puerto vallarta" location but it's Mayan Palace only and it's not really down in PV (IMO). IF you want Puerto Vallarta location that's timeshare accessible, and semi-close to downtown, I'd suggest the Buganvilias (there's a hotel side and a timeshare side). LOTS of restaurants and places to eat as you walk towards the malecon (about 1.5 mile walk). But if you like a better beach and lots of pools then the Vidanta NV is great.

I'd stay at either location again, but for different reasons. If I want to just stay and relax, I'd do Vidanta. If I want to experience the local culture/cuisine, I'd choose the Buganvilias, and possibly couple with an additional 3-4 nights at a VRBO or something close to downtown/romatica zone (although have to be careful with how close you are to the party scenes for music noise and such).
 
he person that gives you your room assignment works for Vida Sales.
and that is really the core of many of the complaints. That, right there, is a major flaw in customer service.
You're right. I got great info and I 100% agree with PigsDad. You always have to read between the lines of complaints. What you just wrote is exactly what I surmised from the complaints. And just as you have to assess how germane the complaints are to your own situation, you have to assess how germane the praise is to your own situation. "Room assignment" is pretty far down on my list of priorities, but not so for my wife. (We actually yesterday had a short conversation in which she made that exact point, about a different trip ) If I refuse a sales ordeal, which I would, and they give us a "crappy" room, she will be POed and then among other things refuse to spend big bucks on their food and I'll end up eating protein bars and nachos all week. Snowball.
 
Top