• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 27 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG started 28 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
  • TUG is asking for recent reviews of older resorts, earn a free year membership!

    Read more here
  • TUG has now saved timeshare owners more than $17,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $17 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

RCI restructuring?

Bill4728

Moderator
Joined
Jun 6, 2005
Messages
10,658
Reaction score
272
Points
719
Location
Lake Tapps, WA
streettalkbloog.com said:
Group RCI, the global vacation rental and exchange business representing over 67,000 locations, began a restructuring in the third quarter of 2008 that will continue into the first quarter of 2009. The strategic realignment streamlines exchange operations across its international businesses by reducing management layers to improve regional autonomy and accountability. A portion of the restructuring savings will be reinvested in the business to accelerate and promote RCI’s new web-based exchange platform, which will improve overall member experience and satisfaction while reducing operating costs.
Does anyone understand this?
 

bnoble

TUG Member
Joined
Nov 14, 2006
Messages
8,825
Reaction score
2,484
Points
498
Location
The People's Republic of Ann Arbor
Resorts Owned
Wyndham Sea Gardens, Peppertree at Tamarack, Kauai Beach Villas
"We fired some people, and we're going to spend the money we saved to convince more people to use the web site, so we can fire some more."
 

jstapleton

TUG Member
Joined
Mar 8, 2007
Messages
247
Reaction score
1
Points
228
This part is code for outsourcing jobs to lower cost international locations.

Michael
Oh goodness. I can't stand to call after 5 pm EST. I have never dealt with anyone that wasn't rude or understood what I wanted or needed during the call. I use to start off so nice and somehow would get so steamed they didn't know what they were talking about.
 

T_R_Oglodyte

TUG Lifetime Member
Joined
Jun 6, 2005
Messages
13,733
Reaction score
4,838
Points
648
Location
Belly-View, WA
Been there. Done that.

As happens with many businesses, they've probably gotten bloated with mid- management types. Lots of people who can say "no" to an idea, but too few people who can say "yes".

If they're savvy, they will take the money saved on salary and put it to work on the front line where it makes a difference to the customer. But then, this is RCI so the money saved will most likely be squandered on something other than customer service. It could wind up in the pockets of attorneys defending them against lawsuits.
 

Carolinian

Guest
Joined
Jun 6, 2005
Messages
9,431
Reaction score
3
Points
273
Location
eastern Europe
Somehow, it is not surprising that they listed ''rental'' ahead of ''exchange'' in their press release.
 

Kola

TUG Member
Joined
Jul 4, 2005
Messages
1,335
Reaction score
1
Points
36
But what do they mean by "global vacation rental and exchange business representing over 67,000 locations" ? Is that supposed to be "locations" or resorts (hotels) ? For example, is Orlando one location or many ? I can't wait to visit all RCI "locations" ! Assuming I vacation three weeks each year it would take me over 22,300 years to visits all RCI global locations ! :whoopie:

K.
 

london

TUG Member
Joined
Oct 14, 2007
Messages
679
Reaction score
0
Points
16
Location
Richmond, Virginia
Web Based Exchanges RCI

We have made almost all of our RCI exchanges on line in the last 3-4 years.

We bank early and exchange a year or more out. We have made excellent exchanges by planning ahead.

We recently made an exchange for Feb 13th 2010, in Sarasota Florida. President's week, 2BR at Gulf Tides of Longboat Key.

RCI's extra vacations, and rental weeks will continue to increase.

However, we are now qweaking our timeshare weeks to resorts that we enjoy visiting each year.

Eventually doing little exchanging, and perhaps letting our RCI member expire in 2014.

RCI's business model is vastly different from even 5 years ago.
 
Top