RCI just Cancelled my Grand Mayan NV trip next week!!!

[tonyg]

The Palace group has been reported to shift exchangers from the resort booked to another from time to time. Why RCI doesn't stop them or the MP from doing it or throw them out of the RCI system is beyond me. This should not be tolerated by the exchange company.

 

[krisj]

I wonder if it would be worth gathering names of all RCI members we can who have been subjected to this Bait and Switch and collectively sending a letter to RCI? Would it make any difference if they knew that we know that it's NOT one or two isolated cases but a pattern of abuse?

Kris

 

[Rene42net]

I am a Mayan owner..."Special Week"... 1 of our weeks.

We had booked 2005 year @ Cancun for week # 52. Our rental agency called us after the hurricane and told us that people were pulling out of their rentals there. They advised us to call RCI and spacebank this years (2005).

Hubby called : Mayan gave us 2 options. 1. We could use the 2005 weeks in 2006. But without using them in the 4 week - "Special Weeks" time frame (2 weeks in Apr. or the 2 weeks at Christmas time - 2006).

2. Mayan would spacebank them with RCI.

We went with the spacebanking since we already have all our trips planned for 2006.

I feel the problem lies with all the owners that were given 2005 weeks and can now use them in 2006 @ Mayan resorts through Mayan's own reservations.

And yes our once very good trader , Mayan , has decreased considerably in the past 2 months.

Love the Resort but seriously considering getting out.

 

[papaaucas]

i own at the grand mayan (recently bought in december). i have received all my paperwork and my trading company is registry collection (some kind of "RCI elite"). could it be that all these weeks are getting bumped and dumped from the system because they are getting moved into the registry collection system? I have no way of knowing as I still haven´t received my password. I have no idea as to how registry collection works but it seems to be the same as RCI but it includes high-end hotels such as some four seasons. when i bought my timeshare they told me grand mayan would eventually get pulled out of rci. this whole situation makes sense to me since i have never seen a four seasons week on rci. i guess that makes me a little happier about owning at grand mayan instead of having to exchange into it (we wont get into how much i had to pay............). regardless this is a really lame way to move grand mayan into their registry collection system if that is what is happening

 

[sally]

papa..

this is good news, as we are so tired of the rci saga. you are correct,the 4 seasons are cremede la creme! congrats on your purchase! happy vacations!

sally

 

[quiltergal]

Here is Madge's response to this problem such as it is. Here It's kind of a non-answer, but definately points at MR as the culprit.

 

[bigfrank]

I maybe adding more fuel to this thread. I am on my way to the GM in Acapulco in the morning. If my room is not there, you won't have to worry about future exchanges there. Simply because I will make sure that it won't be the same when I leave.

 

[Corinne]

Yet another cancellation!

I've been diligently watching my exchange into the GM in Nuevo Vallarta, hoping against hope. Well, today I, too, had my exchange cancelled. How many Tuggers does that make now? I got a call from a vacation guide trying to get me to deposit weeks. When I said no thanks, he asked about my ongoing searches, and do I only want Nuevo Vallarta for March 11th, or would I like to expand that search? When I said I had a confirmed exchanged into the GM for that week and therefore shouldn't be searching at all, first he said there didn't appear that there was ever any exchange confirmed, and then he put me on hold only to come back and tell me there appears to have been a problem with that week and the resort cancelled the exchange. So I said I'd need to speak to a supervisor, and got put through to a pleasant but ultimately ineffective Kim Rinehart (male), who espoused the party line that "some things are out of RCI's control". Funny thing, though, he has a week at the MP for the exact dates that we were confirmed into the GM. Just a coincidence? I THINK NOT. Ooooh, am I mad.

So, he put the MP week on hold for me "just in case", noted our conversation in my record, and sent off a request to the specialists in Indy who are supposed to be calling me "soon", hopefully tomorrow, to address the situation.

Like others, we have tickets in hand (fairly expensive from the east coast) and family joining us, so what are our options, really? This is such a huge violation of our trust. Wait till I break the news to my husband. I haven't told him this was a possibility because, as I said, I hoped we would be spared. He is going to be...very unhappy.

It's such a love-hate thing with RCI. Two days ago they confirmed an exchange for us in Rome for June. Now this. Grrrr.

Thanks for letting me vent. I'd love to hear advice based on other Tuggers' recent resolutions to their cancelled exchanges.

-Corinne

 

[T_R_Oglodyte]

Thanks for letting me vent. I'd love to hear advice based on other Tuggers' recent resolutions to their cancelled exchanges.

-Corinne

Sorry to hear, Corinne.

Ah, well ...... We'll always have Kona.

 

[pwrshift]

The Registry Collection again...

For what it's worth...

http://www.theregistrycollection.com/registry_portfolio/coastal/grand_mayan_nuevo_vallarta/

Any new solutions to these changes? They are trying to sell THE LANDSCAPES _ LAKE OF BAYS in Toronto as it's just 2 hrs north of here and push the membership in The Registry Collection as some big deal.

Brian

 

[gcole]

Don't give up! I know it is discouraging but the loudest member wins. I am not usually a fighterbut when it comes to time shares, I have learned to be. Keep making contact, find out who the board members are at MP. I just got back from Cancun royal Islander. I knew in advance that they were going to try to move us from beachfront. I called II and RI and told them to make a note on my account. When we got there, I refused the switch. Since they already gave by unit (4th floor) away, I settled to 8th floor Ocean front. This was the best location we have ever had. If you want it, you have to insist and insist again. GOOD LUCK!

 

[MuranoJo]

Who's Problem is It?

IMO, RCI took your money for the exchange, so RCI is accountable for this.

If MP is not honoring the deposits from MP, then RCI needs to use the firm hand and deal with this, as you are their customer. As an exchanger, you should not have to go to MP to sort this out.

I know, I know...even as an owner, I've been bounced back and forth between both companies re. RCI deposit questions. No one seems to 'own' the problem or decision.

Hurricane overflow bouncing out exchangers? Well, that doesn't happen with every resort, and I can personally attest to that. We had an exchange into a very nice resort that bulk-banked after a hurricane hit, and I've read on Yahoo message boards where the owners couldn't get in, but the resort honored our exchange via RCI. No comment re. whether this is right or wrong, just an example of where a resort exchanged via RCI honored exchangers, even though I'd read owners couldn't get in.

Another thought: Your exchange time is prime time, and ya know there are lotsa rental $$ ops with that...one eyebrow raised to the never-ending skepticism re. RCI rentals.

Fill out comment cards to downgrade trade value: You've got to be kidding...downgrade from what? And as more owners get disgusted, you will see fewer MP deposits (unless they are developer weeks), so maybe trade power will be higher, or we just won't care unless/IF this gets fixed.

Good luck, and keep the pressure on RCI...they really 'should' be accountable, and we can all dream...