• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $23 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

RCI and II offering weeks at closed resorts

mdurette

Sighting Expert & TUG Review Crew: Expert
TUG Member
Joined
Jul 2, 2008
Messages
7,718
Reaction score
5,347
Location
New England
I'm sure this has been brought up already, but I haven't paid attention to it.
Just a vent.....but I'm looking around MA inventory right now and can see alot of early June weeks. When I check out the resort web page, they state closed until Mid June.
Why even put them out there? This is both RCI and II.
I'm sure people are booking them only to find they can't go, which starts a customer service issue.
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
51,816
Reaction score
23,295
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
This was mentioned briefly in another thread. I think the issue is, with thousands of resorts to monitor, they really can't update their system unless the resorts notify them that they are closed. It is quite possible that these resorts have not notified II or RCI of their closure. II was quick to pull Marriott and Vistana inventory when they decided not to take any new reservations for a period of time.
 

klpca

TUG Review Crew: Veteran
TUG Member
Joined
Sep 11, 2006
Messages
8,690
Reaction score
7,991
It probably wouldn't be that hard to put a notice on the booking page to call the resort to verify that they are open. It would save a lot of trouble for everyone, including their customer service department.
 

escanoe

TUG Review Crew
TUG Member
Joined
Jun 3, 2018
Messages
2,531
Reaction score
1,616
Location
Washington, DC
Resorts Owned
HGVC: Flamingo & Anderson Ocean Club
Vacation Village: Woodstone at Massanutten and Grandview (RCI Points) & the Colonies
Overall, I am very please with how RCI has treated me. Giving me credits I will not have trouble spending for refunded exchange fees and returning my points.

That said, they do not have that much of a financial incentive to spend a ton of man hours keeping inventory up to date. If you book (and you should know you are taking a chance on booking at this point), they have your exchange fee ... and they will be happy to let you use it for a future exchange that is entered into by the end of the year.
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
51,816
Reaction score
23,295
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
I would think though in these circumstances, if you book something to only find out it is closed then you should be due a 100% refund. Say I book something for next week and look and see that they say it is closed through June 30, I would get a refund. No future credit crap!
 

escanoe

TUG Review Crew
TUG Member
Joined
Jun 3, 2018
Messages
2,531
Reaction score
1,616
Location
Washington, DC
Resorts Owned
HGVC: Flamingo & Anderson Ocean Club
Vacation Village: Woodstone at Massanutten and Grandview (RCI Points) & the Colonies
I would think though in these circumstances, if you book something to only find out it is closed then you should be due a 100% refund. Say I book something for next week and look and see that they say it is closed through June 30, I would get a refund. No future credit crap!

The credit works fine for me. I will not have a hard time using it. If that was not the case, I might feel differently. I can see this different ways and legally trading timeshare usage is a different animal than renting a room someone else owns.
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,282
Reaction score
4,858
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
I would think though in these circumstances, if you book something to only find out it is closed then you should be due a 100% refund. Say I book something for next week and look and see that they say it is closed through June 30, I would get a refund. No future credit crap!
I think if you want a refund you need to due your due diligence and check yourself to make sure the resort is accepting incomings and make sure you cancel within 24hrs.
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
51,816
Reaction score
23,295
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
I think if you want a refund you need to due your due diligence and check yourself to make sure the resort is accepting incomings and make sure you cancel within 24hrs.
I would disagree. I did say it is hard for II and RCI to know every resort that is closed and I don't think they are willingly renting or giving out stuff where they know the resort is closed. That said, it shouldn't be on the consumer to validate that a property is closed or not if it is available for rent or exchange. They ultimately should not be offering up inventory for closed resorts. II was quick to block owners from depositing Aruba weeks when Aruba closed to tourists to protect themselves. If someone books a resort that was closed at the time of confirmation through the time of travel, it should be on II or RCI to offer a refund of any money paid.
 
Top