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RCI and II offering weeks at closed resorts

mdurette

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I'm sure this has been brought up already, but I haven't paid attention to it.
Just a vent.....but I'm looking around MA inventory right now and can see alot of early June weeks. When I check out the resort web page, they state closed until Mid June.
Why even put them out there? This is both RCI and II.
I'm sure people are booking them only to find they can't go, which starts a customer service issue.
 

dioxide45

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This was mentioned briefly in another thread. I think the issue is, with thousands of resorts to monitor, they really can't update their system unless the resorts notify them that they are closed. It is quite possible that these resorts have not notified II or RCI of their closure. II was quick to pull Marriott and Vistana inventory when they decided not to take any new reservations for a period of time.
 

Keep Traveling

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Plus openings are happen day to day, just too much for them to update and ensure it's accurate
 

klpca

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It probably wouldn't be that hard to put a notice on the booking page to call the resort to verify that they are open. It would save a lot of trouble for everyone, including their customer service department.
 

escanoe

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Overall, I am very please with how RCI has treated me. Giving me credits I will not have trouble spending for refunded exchange fees and returning my points.

That said, they do not have that much of a financial incentive to spend a ton of man hours keeping inventory up to date. If you book (and you should know you are taking a chance on booking at this point), they have your exchange fee ... and they will be happy to let you use it for a future exchange that is entered into by the end of the year.
 

dioxide45

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I would think though in these circumstances, if you book something to only find out it is closed then you should be due a 100% refund. Say I book something for next week and look and see that they say it is closed through June 30, I would get a refund. No future credit crap!
 

escanoe

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I would think though in these circumstances, if you book something to only find out it is closed then you should be due a 100% refund. Say I book something for next week and look and see that they say it is closed through June 30, I would get a refund. No future credit crap!

The credit works fine for me. I will not have a hard time using it. If that was not the case, I might feel differently. I can see this different ways and legally trading timeshare usage is a different animal than renting a room someone else owns.
 

tschwa2

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I would think though in these circumstances, if you book something to only find out it is closed then you should be due a 100% refund. Say I book something for next week and look and see that they say it is closed through June 30, I would get a refund. No future credit crap!
I think if you want a refund you need to due your due diligence and check yourself to make sure the resort is accepting incomings and make sure you cancel within 24hrs.
 

dioxide45

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I think if you want a refund you need to due your due diligence and check yourself to make sure the resort is accepting incomings and make sure you cancel within 24hrs.
I would disagree. I did say it is hard for II and RCI to know every resort that is closed and I don't think they are willingly renting or giving out stuff where they know the resort is closed. That said, it shouldn't be on the consumer to validate that a property is closed or not if it is available for rent or exchange. They ultimately should not be offering up inventory for closed resorts. II was quick to block owners from depositing Aruba weeks when Aruba closed to tourists to protect themselves. If someone books a resort that was closed at the time of confirmation through the time of travel, it should be on II or RCI to offer a refund of any money paid.
 
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