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Proposed update to consumer protection law in Ontario - timeshare exit section!

TelecomTom

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Buying a timeshare is not like buying a home. Just look at the paperwork you sign at closing on a home. There needs to be an option to let the timeshare owner out over a period time or force a sunset on the deed after say 20 years. Hopefully there will be a mechanism for the timeshares to consolidate units and sell them as condos when they are no longer sellable as timeshares.
 
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MikeGio

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I don't think sympathy should be at play with any real estate transactions, especially not ones that have stipulations in the governing docs that require any and all "co-owners" to assume the Bad Debt expense of owners in default. I don't know about any other systems but that's how it works with Marriott timeshares - it's not Marriott who will be on the hook for owners who choose to walk away. Unless the legislators write new laws to address that before they manufacture an easy exit out of thin air, I'm not in favor of an easy exit for anybody who bought and wants out but isn't suffering financial hardship that makes it impossible for them to keep up with their voluntarily-assumed obligations. (The people who can legitimately prove such hardships already have an out - bankruptcy.)

It's always so weird to me that here on TUG the prevailing sentiments are so much at odds - on the one hand we want to buy and use timeshares at the least cost to us, but on the other we rail against all the stipulations and requirements that when enforced can uphold the value of our timeshares! Why do we think we should have it both ways?!?!
I do not fee l proven hardship is needed. The proposed legislation states " ... paying the termination fee determined in accordance with the regulations". So just like any other well written contract the provider needs to make allowances for the contract end of life. I live in Ontario and bought into GeoPremier. 30 years ago, it was great when they had 9 locations and I could choose any floating week as per my agreement. Well they declined and eventually sold to Saphire and now I have 2 resorts and it's near impossible to book a spot in either. I'm happy to say sorry but this agreement is no longer of value to me, so I'm ready to take the exit clause, but there is none.
 

Larry M

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25 years? Don't most of the deeded property contracts sunset after 25 years? Both of mine did.

I wanted out of the first one early--Wyndham had acquired Fairfield and gutted the Fairfield internal exchange program. The resort I had (one of the original ones) must have been doing pretty well because the HOA (without argument) said "Send us $150 and our attorney will send quitclaim papers. Sign them and you're out." It was that easy.

The second resort (independent) had bad directors. The treasurer didn't bill or foreclose owners in arrears for years, and no one else caught it--maybe he felt bad for them or something. I guess they never heard of auditors. This depleted the reserve fund. Two successive hurricanes dealt the final blow. Two special assessments and an increased maintenance fee followed. The resort was supposed to sunset in 2026. The board sent a survey to sunset early which received a majority in favor. Official voting forms followed. They sold the property to Vacay. I received $5500 for a timeshare that I bought for $1500.

Not every resort is as easy as these to get out of, but I'd like to understand whether most Ontario timeshare deeds contain a sunset clause at 25 years. In that case, the legislature is just showboating and makes me suggest must be elections are near.
 
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Larry M

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Those are definitely some good questions. But this takes us back to that age-old argument, should resorts, TS companies, HOAs, and/or developers be forced to take back owners' unwanted TSs? If that proposed law in ON is enacted, who would be forced to assume ownership of the unwanted TSs?

Like we tell many new ones who come on here inquiring about various exit/cancel/relief companies, these companies cannot magically make your TS and its accompanying contract disappear. Someone has to assume ownership of it.

Sunset Clause?
Both of the timeshares I've owned had 25-year sunset clauses. I exited the first one early; the HOA responded to my request by stating that if I sent them a check for $150, their attorney would send me quitclaim papers to sign... and I was out! (The resort must have been doing well.)

The second one was badly managed. The treasurer wasn't doing anything about owners that stopped paying and drained the reserve fund. Two successive Atlantic hurricanes and two successive assessments and a maintenance fee increase triggered the death knell. Owners agreed to sunset five years early. The property was sold to Vacay. (The timeshare I bought for $1500 brought me $5500.)

Sorry for the digression. The real question is "Wouldn't most/all of the timeshares sold $25 years ago include a sunset clause?" If so, the legislation does nothing. Legislators are showboating. I suppose it's election season in Ontario.
 
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Larry M

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Something I've been wondering about. Are there really timeshares that are totally, 100% unsellable and ungivable? Even through TUG? Maybe I've overlooked the answer.

This is directed at Brian: What is the longest time that a particular timeshare has been offered? Do you have statistics that show the times. I suspect it looks like a Poisson distribution (more or less the right half of a bell curve?) Maybe a second set of statistics that shows the data for timeshares offered for free or less than $100.

If the majority of timeshares transfer in a year or two, then the problem isn't laws; it's TUG publicity. Wasn't there a report recently of someone wanting to exit who was referred by the resort to TUG?
 

Larry M

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I proposed that perhaps the province of Ontario should take the deeds back, the taxpayers can pay for them. This seems that it would only impact timeshares owned for more than 25 years. That takes out a huge chunk of timeshare owners and most new resorts that are viable. If they somehow impose that the HOA must take these back, then they are perhaps just forcing the hand of older independent resorts to do what happened at Carriage Hills and Carriage Ridge and sunset the resorts and sell to developers. Perhaps the big developer companies are behind this to give them a method to step in and pick up these old resorts on the cheap?
What makes you think they would be cheap? If the land (and possibly structures) are desirable, a competent HOA would negotiate a fair price. The independent I was in folded about five years before the sunset clause by a member vote and sold out to Vacay. (It seems like the HOA got a good price. The unit I bought for $1500 in 2010 netted me $5500 in 2020 or 2021.)
I proposed that perhaps the province of Ontario should take the deeds back, the taxpayers can pay for them. This seems that it would only impact timeshares owned for more than 25 years.
What? Some poor retired widow who spent her life waiting tables and was never able to build a retirement plan, and is scrimping to survive on the Canadian equivalent of Social Security is supposed to pay a tax to bail out profligate young person who couldn't be bothered to read a contract before signing it? Transfer payments like that (robbing Peter to pay Paul) make me sick.
 

Larry M

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I do not fee l proven hardship is needed. The proposed legislation states " ... paying the termination fee determined in accordance with the regulations". So just like any other well written contract the provider needs to make allowances for the contract end of life. I live in Ontario and bought into GeoPremier. 30 years ago, it was great when they had 9 locations and I could choose any floating week as per my agreement. Well they declined and eventually sold to Saphire and now I have 2 resorts and it's near impossible to book a spot in either. I'm happy to say sorry but this agreement is no longer of value to me, so I'm ready to take the exit clause, but there is none.
I was in this situation. I was given my in-laws' timeshare when it was Fairfield and had a great internal exchange program. There were no fees and you had access to the every site. They mailed you a gorgeous color catalog of the choices each year and there was good availability. Wyndham bought Fairfield and gradually choked it off. They reduced the available sites, eventually to only the undesirable properties. The fees went from $0 gradually to $100 or so. They stopped sending the catalog and made it very difficult to determine which properties were available online. Eventually that program was cancelled. I called Wyndham; they transferred the call to the HOA where my deed was. I told the lady who answered that we had never been to the home resort--my MIL had bought because of the exchange program. The promise that was made at purchase had been broken and I wanted out. She immediately, without argument, responded that if I sent a check for $150, their attorney would send me quitclaim papers. If I signed and returned them, I would be out.

The kind folks here at TUG assured me that it was a good choice and it executed as stated. I suggest you try the same approach.
 

TUGBrian

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Something I've been wondering about. Are there really timeshares that are totally, 100% unsellable and ungivable? Even through TUG? Maybe I've overlooked the answer.

This is directed at Brian: What is the longest time that a particular timeshare has been offered? Do you have statistics that show the times. I suspect it looks like a Poisson distribution (more or less the right half of a bell curve?) Maybe a second set of statistics that shows the data for timeshares offered for free or less than $100.

If the majority of timeshares transfer in a year or two, then the problem isn't laws; it's TUG publicity. Wasn't there a report recently of someone wanting to exit who was referred by the resort to TUG?
there absolutely are unsellable timeshares yes.

there is no guarantee that ANY timeshare will find a new home, but a larger problem is that many owners simply put little to no effort in trying to rehome a timeshare. we regularly suggest offering to pay closing costs, or a future years maint fee (or portion of it) to further make it more attractive but so many times that advice is ignored.

one of the most common responses to TUG renewal emails we get is from a member stating that "i joined to get rid of my timeshare and didnt, thus im not renewing". This of course upsets me as I truly want to know the details as to why!

In almost EVERY situation I encounter the following applies:

1. wasnt offered for $1 (or worse, was offered for a HUGE amount)
2. didnt offer to pay closing
3. didnt offer to pay future years maint fees
4. listing had as little information as possible
5. user posted listing and never returned to update/renew/bump etc


after explaining this, its maybe a 50/50 reaction for an owner to follow said advice and improve their chances in finding a new home with the rest likely paying some upfront fee resale or exit company that promises success.

and 10000% the industry wont promote TUG to owners, as they do more damage than good with the owner discovering resale values/depreciation and becoming more upset. Some independent resorts have referred owners to TUG however, but that is extremely rare.

I dont really have a good estimate on the breakdown but I would be comfortable saying that there are more timeshares that fail to sell due to how the resale is listed by the owner....than there are that truly have little to no chance of finding a new owner no matter what.
 

dioxide45

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What? Some poor retired widow who spent her life waiting tables and was never able to build a retirement plan, and is scrimping to survive on the Canadian equivalent of Social Security is supposed to pay a tax to bail out profligate young person who couldn't be bothered to read a contract before signing it? Transfer payments like that (robbing Peter to pay Paul) make me sick.
You apparently didn't read the proposed law or article. They are only looking at this forced exit for timeshares that have been owned for more than 25 years. So the people wanting out are probably also older people scrimping to survive on a fixed budget and CPP (Canada Pension Plan). It is very doubtful there are young people who failed to read a contract trying to get out of their timeshare from 25 years ago. The problem is that the HOA is also a form of government. Government over a small plot of land and owners instead of a provincial population. I am all for legislation making it easier for a timeshare to dissolve and sell itself. That isn't what the province is proposing. They want to force timeshares back on to HOAs driving up the costs. Ontario apparently has made it difficult to foreclose and dissolve a timeshare. That is what they need to fix and this legislation does nothing to address that.
 
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LannyPC

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They want to force timeshares back on to HOAs driving up the costs. Ontario apparently has made it difficult to foreclose and dissolve a timeshare. That is what they need to fix and this legislation does nothing to address that.
I'll agree with most of what you are saying. The part that I quoted from you and highlighted is where I'm a little unsure. Unless I missed it, the proposed law does not address who must take ownership. Some are assuming that it is the respective HOAs. Some are assuming it's "the resort". Some are assuming it's the TS company. Some are assuming it's the developer. Then there are some who are clueless but only, to their delight, hear "owners can just give unwanted TSs back".

All this proposed law basically says is that owners can have an easy way out.

If law makers and politicians want to enact a law that basically says is that owners can have an easy way out, I have no problem with that. They just need to address the big issue with such a law, who takes ownership of such unwanted TSs?
 

chapjim

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As a general proposition, I think efforts of governments to correct perceived "market failures" make things worse rather than better.
 

falcon

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Something I've been wondering about. Are there really timeshares that are totally, 100% unsellable and ungivable? Even through TUG? Maybe I've overlooked the answer.

This is directed at Brian: What is the longest time that a particular timeshare has been offered? Do you have statistics that show the times. I suspect it looks like a Poisson distribution (more or less the right half of a bell curve?) Maybe a second set of statistics that shows the data for timeshares offered for free or less than $100.

If the majority of timeshares transfer in a year or two, then the problem isn't laws; it's TUG publicity. Wasn't there a report recently of someone wanting to exit who was referred by the resort to TUG?
Yes there are. Owners at Carriage Hills were PAYING people to take it off their hands and still couldn't because it was cheaper to rent than pay maintenance fees.
 

dioxide45

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I'll agree with most of what you are saying. The part that I quoted from you and highlighted is where I'm a little unsure. Unless I missed it, the proposed law does not address who must take ownership. Some are assuming that it is the respective HOAs. Some are assuming it's "the resort". Some are assuming it's the TS company. Some are assuming it's the developer. Then there are some who are clueless but only, to their delight, hear "owners can just give unwanted TSs back".
Well, that is the big question. For a system still in active sales like Marriott, Hilton or something similar, going back to the developer is a possible solution. However, a problem with a timeshare where someone has owned for 25 years is that this is a small independent there there is no developer around. The "resort" can't take it back because the resort isn't an entity. The resort is the HOA. For old independent timeshares, there is no timeshare company anymore and the timeshare company and developer is probably one in the same. A timeshare is a deed to real estate. That deed lives on after the owner doesn't want it. It has to go back to someone. The question is who. There are really only two options; the developer or the HOA. In many cases the developer is long gone from the resort. If the developer still exists but no longer involved with the resort, should they have to take back deeded weeks that they sold 25 years ago?
 

dioxide45

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Yes there are. Owners at Carriage Hills were PAYING people to take it off their hands and still couldn't because it was cheaper to rent than pay maintenance fees.
Carriage Hills is a good example of where this law is useless. The Ontario legislature needs to make it easier and cheaper for HOAs to foreclose with no risk of a credit hit from foreclosure. They also need to make it easier and cheaper for a timeshare to dissolve itself. These could truely help with problems related to old, aging independent timeshares that are no longer viable. The proposed legislation just exacerbates the problem.
 

LannyPC

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Well, that is the big question. For a system still in active sales like Marriott, Hilton or something similar, going back to the developer is a possible solution. However, a problem with a timeshare where someone has owned for 25 years is that this is a small independent there there is no developer around. The "resort" can't take it back because the resort isn't an entity. The resort is the HOA. For old independent timeshares, there is no timeshare company anymore and the timeshare company and developer is probably one in the same. A timeshare is a deed to real estate. That deed lives on after the owner doesn't want it. It has to go back to someone. The question is who. There are really only two options; the developer or the HOA. In many cases the developer is long gone from the resort. If the developer still exists but no longer involved with the resort, should they have to take back deeded weeks that they sold 25 years ago?
Yes, I'm agreeing with you. This subject has been debated here on TUG a number of times for a number of years now of whether or not "resorts" should be forced to take back unwanted TSs. It's just that now, a certain government is finally proposing this. But, for the reasons that you and many other TUGgers mention, it's not feasible because it's too complicated as to who should have to take over ownership of unwanted TSs. Unfortunately, the law makers who are proposing this law and the voters who are applauding them for this do not seem to understand these points.
 

TUGBrian

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I think there is a difference between "resorts should be forced to take back an unwanted timeshare" and "resorts should offer a legitimate exit solution for its owners".

while sure there is/are tons of overlap, its just not reasonable to continue to leave owners with zero options other than defaulting/foreclosure or being scammed.
 

wrk2travelalot

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I agree with TUGBrian, all timeshare resorts should provide at SOME sort of owner exit option especially if the timeshare is paid off Or the Owners are over the age of Seventy (70) years old….IMHO.
Totally agree--all timeshare companies should have an written exit policy on timeshare exit options if the timeshare is paid off and will
take the timeshare back.
 

falcon

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Carriage Hills is a good example of where this law is useless. The Ontario legislature needs to make it easier and cheaper for HOAs to foreclose with no risk of a credit hit from foreclosure. They also need to make it easier and cheaper for a timeshare to dissolve itself. These could truely help with problems related to old, aging independent timeshares that are no longer viable. The proposed legislation just exacerbates the problem.
I disagree. If the resort is well run, there will be a resale market. If it's poorly run, it needs to be dissolved. Our HOA could not legally own units. Wyndham bought many of them and paid the maintenance fees on their units. But that also gave them too much control. It was untenable all around. We still did the democratic thing and allowed everyone a vote to keep part or sell all. Sell all won. It was all handled fairly through the courts and I was more than happy with the outcome.
 

cdirik

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I think at the very least there should be an option for exit when timeshare has material change. For example, we bought a Starwood timeshare many years ago and by signing the contract we acknowledged that we are in a long term contractual agreement. Then when Starwood changes to Westin and then later bought by Marriott, these are all material changes to the contract. Thus owners should be given the option to exit the contract or renew it with Westin or Marriott in this case. If business is making changes to the contract, then owners should have a right to agree to that change or annul the contract.
 

dioxide45

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I disagree. If the resort is well run, there will be a resale market. If it's poorly run, it needs to be dissolved. Our HOA could not legally own units. Wyndham bought many of them and paid the maintenance fees on their units. But that also gave them too much control. It was untenable all around. We still did the democratic thing and allowed everyone a vote to keep part or sell all. Sell all won. It was all handled fairly through the courts and I was more than happy with the outcome.
There are certain weeks at certain resorts that simply have no resale value. Especially in highly seasonal locations. When you have an entire season of owners that don’t see value then the resort no longer works. I agree it should be dissolved but that process is fraught with issues too.
 

falcon

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There are certain weeks at certain resorts that simply have no resale value. Especially in highly seasonal locations. When you have an entire season of owners that don’t see value then the resort no longer works. I agree it should be dissolved but that process is fraught with issues too.
That's exactly it in a nutshell. I believe the timeshare model only really works when there is 365 day demand. Canada with its mud seasons before and after winter just makes it undesirable for too much of the year
 

LannyPC

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Thus owners should be given the option to exit the contract or renew it with Westin or Marriott in this case. If business is making changes to the contract, then owners should have a right to agree to that change or annul the contract.
I get what you're saying and don't disagree that the owners in such a case like this should be given such an option. However, such a proposal is still failing to address the complex question, If an owner has a right to "annul the contract", who has to take over ownership? If a contract for deeded property is annulled, someone else or another party has to take over ownership.
 

LannyPC

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I think there is a difference between "resorts should be forced to take back an unwanted timeshare" and "resorts should offer a legitimate exit solution for its owners".
Yes, I totally agree. Unfortunately, the proposed law (which is the subject of this thread) seems to be saying "resorts must take back unwanted TSs from owners" rather than the more feasible "resorts should offer a legitimate exit solution for owners".
 

JaniceJo

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I admit I am not fluent in the application of Canadian laws and this appears to only really impact Ontario vs all of Canada? but I like that its even being proposed! would like to shake the hand of whatever politician is spearheading this particular initiative!



I just think it’s wrong that it’s So hard to get rid of an unwanted timeshare. And at least my association doesn’t do “deedbacks”. I just feel like why Does it have to be so hard? We’re just locked in forever!
 

LannyPC

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Totally agree--all timeshare companies should have an written exit policy on timeshare exit options if the timeshare is paid off and will
take the timeshare back.
They do. It's called selling or at least, giving it away. Unfortunately, because many of these TSs have a zero or negative resale value, it's hard to sell or give away.
 
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