Dave M
TUG Lifetime Member
The discussions here on this forum definitely add to our collective knowledge. However, our conclusions and responses here are not necessarily authoritative. MVCI wants us to contact them if we have questions about the new program. They are on mandatory overtime to assist us.
In addition to Owner Services, we can also contact MVCI's Consumer Advocacy group for help.
Because every situation is different and each owner is unique, please contact them when convenient so that a Vacation Ownership Advisor or Marriott Vacation Club representative can assist you.
Marriott Vacation Club Owner Services
800 845 4226
Hours: 9 AM - 9 PM EST (Monday - Friday)
9 AM - 5 PM EST (Saturday & Sunday)
Marriott Vacation Club Corporate Office
Customer Advocacy
800 936 6824
customer.advocacy@vacationclub.com
Hours: 8:30 AM - 5:30 PM EST (Monday - Friday)
As a footnote, please avoid hounding these people with lengthy complaints about the new system. They are there to provide info and answer questions and the reps are not currently in a position to do anything about what you don't like about the new system.
As a second footnote, when given info, please remember to ask where the info you are given is written (if it is) so that you can share the source with us.
In addition to Owner Services, we can also contact MVCI's Consumer Advocacy group for help.
Because every situation is different and each owner is unique, please contact them when convenient so that a Vacation Ownership Advisor or Marriott Vacation Club representative can assist you.
Marriott Vacation Club Owner Services
800 845 4226
Hours: 9 AM - 9 PM EST (Monday - Friday)
9 AM - 5 PM EST (Saturday & Sunday)
Marriott Vacation Club Corporate Office
Customer Advocacy
800 936 6824
customer.advocacy@vacationclub.com
Hours: 8:30 AM - 5:30 PM EST (Monday - Friday)
As a footnote, please avoid hounding these people with lengthy complaints about the new system. They are there to provide info and answer questions and the reps are not currently in a position to do anything about what you don't like about the new system.
As a second footnote, when given info, please remember to ask where the info you are given is written (if it is) so that you can share the source with us.