Plat arrival gift

[Mahou]

Can anyone tell me how the compensation works for the platinum arrival gift

On check in last Sunday at a MVCI resort the we exchanged in to, we did not receive the little card with the 500 bonus MRW points. We will not know if the 500 points get posted to our account till a few days after we get back home.

How do we claim the 100 USD compensation ???? Is it claimed after we get home or is there some way to claim while we are here at the resort ????

Thanks

 

[dioxide45]

You must claim it prior to checking out.

 

[FractionalTraveler]

Can anyone tell me how the compensation works for the platinum arrival gift

On check in last Sunday at a MVCI resort the we exchanged in to, we did not receive the little card with the 500 bonus MRW points. We will not know if the 500 points get posted to our account till a few days after we get back home.

How do we claim the 100 USD compensation ???? Is it claimed after we get home or is there some way to claim while we are here at the resort ????

Thanks

Most properties including Marriott Hotels and MVCI properties no longer actually give you the small silver card to elect your gift.

They just ask you at the front desk. No problem though, if it doesn't appear on your MR account when the credit for the stay is provided, then just call MR and they will add the 500 MR points.

I'm a Lifetime Platinum member and I never heard of $100 compensation for not getting platinum gift. I don't see this in the MR Terms and Conditions either.

 

[SueDonJ]

Most properties including Marriott Hotels and MVCI properties no longer actually give you the small silver card to elect your gift.

They just ask you at the front desk. No problem though, if it doesn't appear on your MR account when the credit for the stay is provided, then just call MR and they will add the 500 MR points.

I'm a Lifetime Platinum member and I never heard of $100 compensation for not getting platinum gift. I don't see this in the MR Terms and Conditions either.

Check out the Rewards Terms and Conditions page at marriott.com:

- Guaranteed Platinum Arrival Gift is available at all participating Marriott hotel brands. See below for Platinum Arrival Gift options by brand:

JW Marriott, Autograph Collection, Renaissance Hotels, Marriott Hotels & Resorts
500 bonus points or Food & Beverage amenity

Courtyard (U.S. & Canada), SpringHill Suites, Residence Inn
200 bonus points or Food & Beverage amenity

AC Hotels, Courtyard (outside U.S. & Canada)
250 bonus points or Food & Beverage amenity

Fairfield Inn & Suites, TownePlace Suites
200 bonus points or Food & Beverage amenity

Marriott Vacation Club
500 bonus points

EDITION
500 bonus points or 250 air miles

and,

- If guarantee is not met, guest compensation applies (see below):

JW Marriott, Autograph Collection, Renaissance Hotels, Marriott Hotels & Resorts
$100 USD

Courtyard (U.S. & Canada), SpringHill Suites, Residence Inn
$50 USD

AC Hotels, Courtyard (outside U.S. & Canada)
$50 USD

Fairfield Inn & Suites, TownePlace Suites
$25 USD

Marriott Vacation Club
$100 USD

EDITION
n/a

 

[tschwa2]

Is the gift for paid stays or through exchanges and owner stays?

 

[SueDonJ]

Is the gift for paid stays or through exchanges and owner stays?

All of them and including DC Points stays, which is another reason to make sure that your MR number is attached to reservations prior to check-in.

 

[pwrshift]

Because 500 points are only worth $6.25 if you buy them from Marriott I always elect to get wine & cheese at the full service hotels. I've collected the $100 a few times and they deliver it right to your door...along with your choice of gift.

 

[FractionalTraveler]

Check out the Rewards Terms and Conditions page at marriott.com:


and,

Thanks Sue, guess I didn't read down low enough. I still haven't heard though of anyone ever getting this.

I routinely check for this at year end. Last year I had 165 paid stays and found 23 that I was not creditied the Platinum arrival gift.

Called MR and they just added the points as a bulk transaction to my account.

Guess I should have asked for the $100 per stay instead.

 

[FractionalTraveler]

Because 500 points are only worth $6.25 if you buy them from Marriott I always elect to get wine & cheese at the full service hotels. I've collected the $100 a few times and they deliver it right to your door...along with your choice of gift.

Wow, do you mean that they delivered you the $100 while your still at the Hotel? or do you mean when you arrived at home?

Wonder how this happens if the points are not posted to your account until checkout? Is there a way of checking for this while the reservation is still in progress?

 

[TheTimeTraveler]

Wow, do you mean that they delivered you the $100 while your still at the Hotel? or do you mean when you arrived at home?

Wonder how this happens if the points are not posted to your account until checkout? Is there a way of checking for this while the reservation is still in progress?

Actually, they should ask you at check in if you want the bonus MR Points or an item from the Marketplace (or some cheese delivered to your room).

If they don't do the above at check in, then call them when you get to your room and they'll bring you $100 to your room (not your home).




.

 

[SueDonJ]

I've found that the timeshare check-in reps may not ask you about the Arrival Gift but instead they include the little card (which shows 500 pts) in the folder with all the other check-in papers. If they don't mention anything and also don't give you the card, that's when you can ask for the $100 compensation before you check out. But because most of the timeshares don't offer a choice of gifts, only the 500 pts, some of them will just say when you question it that they intended from the beginning to credit your account with the points.

 

[hcarman]

I was aware of the compensation, but never have claimed on it.

There was a stay when I did not get my bonus points, nor did I get offered anything at check in. I was hoping to get the compensation. But, when I called Marriott, they just put the points into my account - no offer of compensation.

It is kind of tricky the way they have it set up. Many times they do add the bonus points into the reservation at check in, but don't actually say anything. You can't see whether they were credited until a day or so later - after check out. But, they want you to claim the compensation at the hotel. It seems like it would be a bit awkward to go down to the front desk and advise them that you want your compensation - they didn't "offer" you your bonus check-in gift. All they have to do is say - the points were added to the reservation - they will post in a few days - would you have rather had something else? How would you know?

With MVCI splitting from Marriott - do you still get the Platinum gift at arrival, and do you think they will continue to offer credit for nights stayed at the vacation clubs - that is a nice perk and really helps with the elite status.

 

[SueDonJ]

... With MVCI splitting from Marriott - do you still get the Platinum gift at arrival, and do you think they will continue to offer credit for nights stayed at the vacation clubs - that is a nice perk and really helps with the elite status.

There's been no change since the spin-off to the Marriott Rewards components of Marriott timeshare ownership. You can still exchange (eligible) Weeks for MR Points, if you're a Trust Member you can exchange your DC Points for MR Points, you still get credit for Elite Nights for any timeshare stays, you still get the Plat Arrival Gift, you still get elite bonus MRP for incidental charges during timeshare stays, you still get whatever bonuses are available using the Marriott VISA, etc.

As far as I see, the transition to the spin-off (which, incidentally, is to a company that includes "Marriott" in its name ) has been seamless with no apparent changes to our ownerships.

 

[FractionalTraveler]

Actually, they should ask you at check in if you want the bonus MR Points or an item from the Marketplace (or some cheese delivered to your room).

If they don't do the above at check in, then call them when you get to your room and they'll bring you $100 to your room (not your home).




.

So let me understand you correctly.

The property which is usually not owned by Marriott just sends someone over to your room and delivers $100 in CASH? right?

How many times has this personaly happed to you? Sounds like a run on the bank.

That sounds really dumb of the property. How do they justify that in their books? They will probably just thank you for reminding them and give you some extra points or gift in return.

This reminds me every time I walk into my local dunkin doughnuts and they have a little note next to the cash register that says "If you don't get a receipt" please call the manager to get your next cup of coffee for free.

When you call the manager, he proceeds to ask for your address so he can send you the itemized receipt.

I doubt very seriously that this is happening with any degree of frequency.

I bet Marriott intended this rule to be interpreted and enforced as follows:

If the property fails to provide you a welcome gift and if you ask for it and dont receive it after notifying the staff, then Marriott will compensate you for your issue with the individal property.

But the key is you have to give the property a chance to correct their oversight.

 

[MALC9990]

Can anyone tell me how the compensation works for the platinum arrival gift

On check in last Sunday at a MVCI resort the we exchanged in to, we did not receive the little card with the 500 bonus MRW points. We will not know if the 500 points get posted to our account till a few days after we get back home.

How do we claim the 100 USD compensation ???? Is it claimed after we get home or is there some way to claim while we are here at the resort ????

Thanks

My understanding is that at MVCI resorts all you get is the 500 points as a Plat Elite. They just add it automatically. Remember these are not hotels.

 

[SueDonJ]

So let me understand you correctly.

The property which is usually not owned by Marriott just sends someone over to your room and delivers $100 in CASH? right?

How many times has this personaly happed to you? Sounds like a run on the bank.

That sounds really dumb of the property. How do they justify that in their books? They will probably just thank you for reminding them and give you some extra points or gift in return.

This reminds me every time I walk into my local dunkin doughnuts and they have a little note next to the cash register that says "If you don't get a receipt" please call the manager to get your next cup of coffee for free.

When you call the manager, he proceeds to ask for your address so he can send you the itemized receipt.

I doubt very seriously that this is happening with any degree of frequency.

I bet Marriott intended this rule to be interpreted and enforced as follows:

If the property fails to provide you a welcome gift and if you ask for it and dont receive it after notifying the staff, then Marriott will compensate you for your issue with the individal property.

But the key is you have to give the property a chance to correct their oversight.

I agree, it sounds a little far-fetched, doesn't it? I've never tried to claim the compensation but the folks over on flyertalk talk about it fairly frequently and according to them, most of the properties stand by the promises made by Marriott. If they believe, I believe.

 

[aka Julie]

My understanding is that at MVCI resorts all you get is the 500 points as a Plat Elite. They just add it automatically. Remember these are not hotels.

This is one more reason why it's important to have your MR # on your reservation PRIOR to arrival so that they know you are Platinum. If you're going to where you own, your MR # will automatically be on the reservation. If it's an exchange or a getaway you have to add it.

 

[SueDonJ]

My understanding is that at MVCI resorts all you get is the 500 points as a Plat Elite. They just add it automatically. Remember these are not hotels.

That's usually the case but in this thread we talked about the Maui timeshares offering a choice. Don't remember ever reading about any other timeshares that do the same.

 

[LAX Mom]

My understanding is that at MVCI resorts all you get is the 500 points as a Plat Elite. They just add it automatically. Remember these are not hotels.

Correct.
MVCI don't give you the option of points or an arrival gift. There is nothing to offer you (they'll credit you with the 500 points automatically when your stay shows on your account) so the guarantee doesn't really apply.

Once I was staying at a Marriott that didn't offer the plat amenity or points. I stayed at this property often and had always received it in the past. Once we got to the room I told my son that they technically owed me $100, but I was going to let the young woman who checked us in an opportunity to make it right. She was obviously new and I didn't want to get her in trouble with the manager.

So when we headed out I stopped by the front desk. She and an older employee were still there. I told them they forgot to offer me the plat amenity. They young woman looked panicked and quickly accessed my account on the computer. She quickly acknowledged the error and took full responsibility..."You're right. I forgot about it and it was my fault." I was impressed with how she handled it. She was honest and took responsibility. Many on flyertalk have had this happen and the employee claims they selected points.

Anyway, I didn't press for the $100. I just told her to have the plat amenity delivered later that evening. I could tell she was so grateful I didn't press for the $$. The rest of the stay they treated me like a queen!

One last note. You have to request the $100 before you checkout. If you wait until after you will only get the points credited to your account.

 

[LAX Mom]

That's usually the case but in this thread we talked about the Maui timeshares offering a choice. Don't remember ever reading about any other timeshares that do the same.

That's right, I forgot about Maui. However, I stayed there 3 times in 2011 (the most recent was Sept. 2011) and I was never offered a plat amenity. The 500 points were credited with my stay on my Marriott Rewards account.

So Maui must have changed things since Sept. 2011.

 

[Ann in CA]

At Grand Chateau last December they did not mention the Platinum Arrival gift. I didn't think about it until we were already a couple of days into our week, and then asked on TUG whether this situation applied. The general consensus then seemed to be no. So I just asked the front desk is we had been credited, and they said that the 500 points had been applied.

Perhaps, if I had said that no one even mentioned it, where's our $100, the result would have been different, but the young man checking us in was quite efficient and personable, so didn't want to cause him any problems. Either TUG responses or MGC said since there was no choice of gifts, only points, there was no reason for them to ask which we preferred.

We have only received the card once, at Playa Andaluza, when staying at Marriott Vacation Club properties, but they usually mention the arrival gift of points.

 

[FractionalTraveler]

Here are some good threads over on the Marriott Rewards Insiders BBS on this very topic:

https://www.rewards-insiders.marriott.com/thread/6500

https://www.rewards-insiders.marriott.com/message/35757#35757

In the thread below, the MR Community Manager addresses the issue directly:

https://www.rewards-insiders.marriott.com/thread/7806

Here is the response halfway down the thread:

"Insiders, You've raised some great questions about the nuances of the Platinum Arrival Gift and our hotels' guarantee to deliver, so I reached out to our Elite Program team for some clarification. As you know, our hotels aim for 100% delivery of the Platinum Arrival Gift - whether for a food/beverage amenity or bonus points -- however there are some rare cases where the hotel is unable to deliver the gift or there is a delay in the bonus points posting process. If a hotel does not offer a Platinum member a choice of arrival gift, or if the hotel fails to deliver a food/beverage amenity (if selected) during the member's stay then the hotel will compensate that guest $100 for the inconvenience. As for the bonus points option -- since bonus points can always be "delivered" to a member's account, there is no monetary compensation for "not delivering" Arrival Gift bonus points. If for some reason members do not see Arrival Gift bonus points in their accounts, we ask that they contact the Platinum Elite Guest Services desk at 800-321-7396, and they will gladly post the Platinum Arrival Gift points for that stay. Arrival Gift bonus points should be posted within several days of the member’s check-out, along with other earned points for that stay. In the case of the previous post regarding the hotel that compensated a guest $100 for not posting Arrival Gift bonus points, this was a good will gesture on the part of the hotel but not something they were required to do. I can certainly understand how it does add to the confusion, though, when a hotel is inconsistent with the guidelines. Hopefully this helps to clarify the Platinum Arrival Gift guarantee. Let me know if I've missed any points that still require clarification. Regards, Laura"

I hope this can help clarify the topic a bit further for us MVCI folks.

 

[OutAndAbout]

No problem though, if it doesn't appear on your MR account when the credit for the stay is provided, then just call MR and they will add the 500 MR points.

Agreed very easy to have points awarded after the stay.

I've known about the $100, but if they don't ask at non-timeshares I politely ask what the choices are. No need to get the front desk person in trouble or add drama over it. If I select points and they don't post then I call up Marriott Rewards like FractionalTraveler states and never had a problem getting them posted.

As for timeshares, since the option at most (all?) are points or points, there's not really a question to ask, so I can't see any real grounds to claim $100 even if that's your prerogative.

 

[Quilter]

What about consecutive weeks? At some resorts I've gotten 500 points for each consecutive week. This makes sense since they are separate confirmation nos. However, at a couple others I have only gotten the 500 points for the first week.

 

[dioxide45]

Here are some good threads over on the Marriott Rewards Insiders BBS on this very topic:

https://www.rewards-insiders.marriott.com/thread/6500

https://www.rewards-insiders.marriott.com/message/35757#35757

In the thread below, the MR Community Manager addresses the issue directly:

https://www.rewards-insiders.marriott.com/thread/7806

Here is the response halfway down the thread:

"Insiders, You've raised some great questions about the nuances of the Platinum Arrival Gift and our hotels' guarantee to deliver, so I reached out to our Elite Program team for some clarification. As you know, our hotels aim for 100% delivery of the Platinum Arrival Gift - whether for a food/beverage amenity or bonus points -- however there are some rare cases where the hotel is unable to deliver the gift or there is a delay in the bonus points posting process. If a hotel does not offer a Platinum member a choice of arrival gift, or if the hotel fails to deliver a food/beverage amenity (if selected) during the member's stay then the hotel will compensate that guest $100 for the inconvenience. As for the bonus points option -- since bonus points can always be "delivered" to a member's account, there is no monetary compensation for "not delivering" Arrival Gift bonus points. If for some reason members do not see Arrival Gift bonus points in their accounts, we ask that they contact the Platinum Elite Guest Services desk at 800-321-7396, and they will gladly post the Platinum Arrival Gift points for that stay. Arrival Gift bonus points should be posted within several days of the member’s check-out, along with other earned points for that stay. In the case of the previous post regarding the hotel that compensated a guest $100 for not posting Arrival Gift bonus points, this was a good will gesture on the part of the hotel but not something they were required to do. I can certainly understand how it does add to the confusion, though, when a hotel is inconsistent with the guidelines. Hopefully this helps to clarify the Platinum Arrival Gift guarantee. Let me know if I've missed any points that still require clarification. Regards, Laura"

I hope this can help clarify the topic a bit further for us MVCI folks.

This basically negates the whole $100 compensation. Every property is capable of awarding the 500 points and thus can get out of the compensation.