OK, so...FYI...my week is (was) week 30 at PABII in Bldg. 18, for 2 units. Whenever my daughter and I called them, AND called Festiva, we got nothing: zero, zip, nada. Well, my very intelligent daughter just happened to find the email addy of none other than the CEO of FESTIVA!!! He attended ECU, as did I, and, unbeknownst to me, she wrote to him as if it was me, lol! Just a few weeks later, I received an email from PAB, asking me to call them (they didn't have my best phone #); I called right away, and was told that they had 2 one-bedroom units for me in Bld. 31. I was astonished, needless to say. EVERY SINGLE TIME that we'd called before they had told us that they would NOT offer anything to us. My daughter and I agree that this was a result of the CEO's intervention. I'm going to c/p the communication(s) that took place.
Sent: Friday, June 17, 2016 11:43 AM
Hi Mr. Patrick,
You don't know me but I am a fellow graduate of ECU and lifelong resident of Eastern Carolina. Our family have also been lifelong residents of Peppertree at Atlantic Beach, NC. As I'm sure you are aware the past few years have not been kind to the owners of the original buildings of Peppertree, but we kept our spirits up and kept moving forward. We now own two units in Phase "2" for the same week. We chose this week and this location out of loyalty and the fact that all the rest of our immediate family joins us at Peppertree and Atlantic Beach at the same time. Last year it was disconcerting to witness the warning tape affixed to our building but were assured that everything was being taken care of. Now, about a month away from our 35 year tradition of coming to Peppertree, we are being informed that our units will not be ready in time and that there are no alternative accommodations to be had. This is so upsetting to those of us that have dealt with the "blows" and have continued to be supporters of this resort. I attempted to contact customer relations only to be told that there was nothing to be done due to the HOA not allowing for any options. I do not understand this, it is not the HOA's name on the line here, it is Festiva at Peppertree whose name adorns the sign and I do not understand how a business can take our money, paid faithfully every year and not be offered alternative accommodations. Can you help me to understand this?
Thank you,
Cathy Moore
ECU Alum of '78
(I'm sending this from my daughters email because my computer is being repaired)
Date: Mon, 20 Jun 2016 15:45:13 +0000
Cathy:
I appreciate your comments and share your frustration. The HOA is governed by a board of directors and Festiva nor I have been involved with this process that was brought on by the very aggressive actions of the Town of Atlantic Beach. The HOA Board of Directors hands were tied due to this action and had to move forward with the extensive and expensive rebuilding of the decks. In order to move forward, the HOA needed a $1 million financial commitment before for the repairs could commence. Unfortunately, the banking community was not forthcoming so one of Festiva’s affiliated company’s committed to loan the HOA funds for three years. Once this was done, the renovation began in January. Most of the buildings have reopened but it is my understanding there are a couple of more to be finished.
I know this has been difficult for hundreds of owners and wish the circumstances and timing could have been different. But as I said, the HOA Board had to make some difficult decisions within a short amount of time. I inquired this morning about the opportunity for owners who missed their vacation to be given an opportunity to use the resort later this year and was told that was being discussed and hopefully can occur. However, I am not on the board and cannot speak for what their ultimate policy will be.
I am sure this is an unsatisfactory answer for you but hopefully provided some clarification. For a better update please contact the resort directly.
Thank you,
Butch
I've got an opinion.
