I'll answer RX8's question.
The shelf life for complaints in BBB is 36 months. So, anything filed on this day will stay on that business profile until 2027. Conversely, any complaints filed against a business on this date in 2021 would fall off their record today. While complaints may not be publicly available any more, they are archived in our system and remain with the profile inside the BBB system. So, the complaint activity that led to the F rating for the business in 2019 has aged out. If we confirm a business is no longer in operation, the business grade moves to an NR (no rating) and we put a label on the page to alert the public that the business is no longer in operation.
Hope that helps.