u101440
newbie
I everyone, this is my first time posting here and I'm hoping to get as much info as I can on SVV before we arrive in December.
We purchased a Platinum Annual Float 1 bed premium villa (1 week) last year when we vacationed in Orlando (needless to say the accomodation at SVV was far superior to our nasty hotel on i-drive).
So at the turn off the year (2008) we decided to use our week over the christmas period. So we booked from 19 December to 26 December 2008 and this we managed to do without too many hassles (the Starwood UK number hasn't been working for a long time and as such I needed to call the US but no biggy).
Since we're coming from the UK we don't really want to stay for only a week but we're going to stay for 3 this time around. So we asked about booking additional nights and at the time of booking the vacation week we were told we couldn't do this but to check back in about May 2008 to see if they were avaialble.
Sure enough May comes around and we've been able to book the additional nights but we obviously couldn't use our Staroptions for 2009 as we couldn't 'borrow' from 2009 just yet. However, I was informed by the person at MyStarCentral that if I booked the room now then I would be able to convert this at the appropriate time.
So since about September/October 2008 I've been trying to get this sorted but there are no rooms available at SVV for the period 26 December to 30 December 2008 (the other dates - 31 December to 8 January 2009 are available no problem). MyStarCentral keep telling me that no rooms are available and as such cannot do anything about converting my room from $ cost to Staroptions.
I don't understand this part. I've asked to 'borrow' points form 2009 to use for one of the other 2 weeks I'll be there. I know I need to pay for the maintenance fees in advance in order to do this. I just cannot understand how they cannot alter my existing booking from a $ sale (as it is at the moment) to a Staroptins sale (once I've paid for the fees).
I was actually looking to leave this until I arrived on-site and explain how I'd prefer to pay for this vacation but notice recently that you can only use Staroptions about 90 days in advance and since I'll be on-site in about half that time I think my options are slim to none on this.
Any advice is appreciated on what others think I can do.
Oh and one other thing. My additional time there is only in a one bed standard (1 bed prem are not advertised - to my knowledge - for renting on SPg.com, etc). Can anyone advise if I can request to stay in the same villa throughout my stay and if I need to request a specific area of the resort? My ownership is at the Amelia phase but wasn't sure if this is where they'd put me or if I'd need to request anything specific.
Thanx for reading over this...sorry it's sooooo long but hopefully others can help me out.
We purchased a Platinum Annual Float 1 bed premium villa (1 week) last year when we vacationed in Orlando (needless to say the accomodation at SVV was far superior to our nasty hotel on i-drive).
So at the turn off the year (2008) we decided to use our week over the christmas period. So we booked from 19 December to 26 December 2008 and this we managed to do without too many hassles (the Starwood UK number hasn't been working for a long time and as such I needed to call the US but no biggy).
Since we're coming from the UK we don't really want to stay for only a week but we're going to stay for 3 this time around. So we asked about booking additional nights and at the time of booking the vacation week we were told we couldn't do this but to check back in about May 2008 to see if they were avaialble.
Sure enough May comes around and we've been able to book the additional nights but we obviously couldn't use our Staroptions for 2009 as we couldn't 'borrow' from 2009 just yet. However, I was informed by the person at MyStarCentral that if I booked the room now then I would be able to convert this at the appropriate time.
So since about September/October 2008 I've been trying to get this sorted but there are no rooms available at SVV for the period 26 December to 30 December 2008 (the other dates - 31 December to 8 January 2009 are available no problem). MyStarCentral keep telling me that no rooms are available and as such cannot do anything about converting my room from $ cost to Staroptions.
I don't understand this part. I've asked to 'borrow' points form 2009 to use for one of the other 2 weeks I'll be there. I know I need to pay for the maintenance fees in advance in order to do this. I just cannot understand how they cannot alter my existing booking from a $ sale (as it is at the moment) to a Staroptins sale (once I've paid for the fees).
I was actually looking to leave this until I arrived on-site and explain how I'd prefer to pay for this vacation but notice recently that you can only use Staroptions about 90 days in advance and since I'll be on-site in about half that time I think my options are slim to none on this.
Any advice is appreciated on what others think I can do.
Oh and one other thing. My additional time there is only in a one bed standard (1 bed prem are not advertised - to my knowledge - for renting on SPg.com, etc). Can anyone advise if I can request to stay in the same villa throughout my stay and if I need to request a specific area of the resort? My ownership is at the Amelia phase but wasn't sure if this is where they'd put me or if I'd need to request anything specific.
Thanx for reading over this...sorry it's sooooo long but hopefully others can help me out.