Hobokie
TUG Member
- Joined
- Aug 22, 2018
- Messages
- 608
- Reaction score
- 319
- Points
- 174
- Location
- San Jose, CA
- Resorts Owned
- Elara (HGVC) + Worldmark
I'm currently here in Cabo (Cabo Azul formerly Diamond now part of HGV due to merger) via an Interval Getaway (I have II access through my resale Worldmark) but I am also a resale HGV owner (Elara Platinum Studio Plus). We agreed to go to an Owner's Update presentation after we were offered $250 resort credit (to help offset some of these crazy resort fees...). Anyway, I was pleasantly surprised that our presentation was lightning fast (15 minutes if that) and we literally said no ONCE and were sent on our way with our gift!
My husband noticed that our little sheet was smaller than the others (they had full packets while ours apparently was only one sheet?). When our sales guy began his talk he asked "do you have any questions for me?" I asked about the 50% discount that Diamond members get if booking 59 days or less before check-in and he gave me a blah blah answer that was rushed and seemed like he didn't quite frankly know what he was talking about. Then he proceeded to tell me that I was flagged as "VIP" in their system which meant they could ONLY offer us the VIP package which was 11,580 (I may be a bit off here) one time use points to be used in the next 18 months. The cost was $1,795 which would be applied to our next purchase if we decided to upgrade. This would also freeze the HGV Max price at $5.70 per point.
The list of resorts offered was not all inclusive (i.e. only Marbrisa was on the list for California, only Elara & Trump for Vegas, only Kings Land and two of the Oahu properties, etc... basically not all of the resorts were included).
We said "No" ONE TIME and he said "ok, nice to meet you, go back upstairs for your gift" and walked away! No manager for the 2nd pitch, no closer, NADA.
He had a sheet that showed our contract at $19k (what the original owners bought for, not what I paid for it resale, obviously).
I was happy this was our experience and am now wondering... are they getting smarter/are we flagged as resale somehow and they just offer us basically extra points at a slightly higher rate? (my MF ratio is about 12.5 cents per point (excluding Club dues) vs what he offered which was about 15.5 cents per point. We don't go to these presentations often (our last one was here 2 years and 1 week ago) so I can't imagine that we are flagged somehow in the system and frequent presentation attendees... I frankly would've considered the 15.5 cents per point package if I had planned use for it (I have a tiny contract of only 5600 points) AND if I didn't have previous terrible experience with the inventory available and process for booking previously (HGV VIP package > 5 years ago and also Marriott which was even worse to find availability...)
Anyone have a similar experience or know of someone who has had this happen?
My husband noticed that our little sheet was smaller than the others (they had full packets while ours apparently was only one sheet?). When our sales guy began his talk he asked "do you have any questions for me?" I asked about the 50% discount that Diamond members get if booking 59 days or less before check-in and he gave me a blah blah answer that was rushed and seemed like he didn't quite frankly know what he was talking about. Then he proceeded to tell me that I was flagged as "VIP" in their system which meant they could ONLY offer us the VIP package which was 11,580 (I may be a bit off here) one time use points to be used in the next 18 months. The cost was $1,795 which would be applied to our next purchase if we decided to upgrade. This would also freeze the HGV Max price at $5.70 per point.
The list of resorts offered was not all inclusive (i.e. only Marbrisa was on the list for California, only Elara & Trump for Vegas, only Kings Land and two of the Oahu properties, etc... basically not all of the resorts were included).
We said "No" ONE TIME and he said "ok, nice to meet you, go back upstairs for your gift" and walked away! No manager for the 2nd pitch, no closer, NADA.
He had a sheet that showed our contract at $19k (what the original owners bought for, not what I paid for it resale, obviously).
I was happy this was our experience and am now wondering... are they getting smarter/are we flagged as resale somehow and they just offer us basically extra points at a slightly higher rate? (my MF ratio is about 12.5 cents per point (excluding Club dues) vs what he offered which was about 15.5 cents per point. We don't go to these presentations often (our last one was here 2 years and 1 week ago) so I can't imagine that we are flagged somehow in the system and frequent presentation attendees... I frankly would've considered the 15.5 cents per point package if I had planned use for it (I have a tiny contract of only 5600 points) AND if I didn't have previous terrible experience with the inventory available and process for booking previously (HGV VIP package > 5 years ago and also Marriott which was even worse to find availability...)
Anyone have a similar experience or know of someone who has had this happen?