Bobby DeLite
newbie
- Joined
- Jan 14, 2018
- Messages
- 2
- Reaction score
- 0
- Points
- 1
- Resorts Owned
- Marriott Marbella
My wife and I are recent Vacation Club Owners of 2 weeks. One of the selling points for us was the benefits (as Owners) when booking at Marriott hotels during our travels. Benefits such as comp wifi, room upgrade, breakfast included etc...
Upon becoming Owners, Marriott sent us a wallet card that clearly lists our name, Vacation Club Owner number and Marriott Rewards number.
My wife booked me into the Marriott Munich for a Business trip using our Marriott Rewards Number, however, upon check-in, I was informed that the benefits expected have been rescinded because the booking was made from my wife's account. And as she was not travelling with me, I was not entitled to Vacation Club Owner perks.
I provided the Duty Manager with a copy of the wallet card clearly showing my name as an Owner but he was having none of it. The booking was from my wife's account and despite my name on all legal and contractual documents, I was not due the benefits of ownership. He went so far as offering me breakfast 'as a gift'! I appreciate the offer but feel the 'gift' was condescending given the money I've paid for Ownership.
We eventually worked things out to my satisfaction when common sense ruled and he acknowledged the confusion. He indicated that although the wallet card lists both my name and the name of my wife, I would need my own Marriott Rewards number and all my future bookings would need to be from my account.
The hassle of somehow combining my points earned with the points earned from my wife seems inefficient and will undoubtedly lead to wasted time and much frustration. Surely Marriott can issue one Rewards number for multiple legal Owners ex. a married couple when a spouse travels solo??!!
Has anyone had a similar experience? If not, consider my experience a warning.
Upon becoming Owners, Marriott sent us a wallet card that clearly lists our name, Vacation Club Owner number and Marriott Rewards number.
My wife booked me into the Marriott Munich for a Business trip using our Marriott Rewards Number, however, upon check-in, I was informed that the benefits expected have been rescinded because the booking was made from my wife's account. And as she was not travelling with me, I was not entitled to Vacation Club Owner perks.
I provided the Duty Manager with a copy of the wallet card clearly showing my name as an Owner but he was having none of it. The booking was from my wife's account and despite my name on all legal and contractual documents, I was not due the benefits of ownership. He went so far as offering me breakfast 'as a gift'! I appreciate the offer but feel the 'gift' was condescending given the money I've paid for Ownership.
We eventually worked things out to my satisfaction when common sense ruled and he acknowledged the confusion. He indicated that although the wallet card lists both my name and the name of my wife, I would need my own Marriott Rewards number and all my future bookings would need to be from my account.
The hassle of somehow combining my points earned with the points earned from my wife seems inefficient and will undoubtedly lead to wasted time and much frustration. Surely Marriott can issue one Rewards number for multiple legal Owners ex. a married couple when a spouse travels solo??!!
Has anyone had a similar experience? If not, consider my experience a warning.