Ours NCV sales lady assured us that the resale week we bought in 2020 was a fluke...

[jp10558]

I have my phone and will happily read a book or play on the Internet for 60-90 minutes if thats what they want to do. I did agree to be there for X amount of time. Then again, I generally am not interested in the gifts so usually don't go. It's always my co-travellers. I think I'm going to tell them they can go if they want the offers lol.

 

[jwalk03]

Everyone talks about how the Marriott sales people are above the sleazy behavior. That's a load of crap. I've had the worst experiences with Marriott. The new sales center on Hilton Head was the worst. Prior to that the one at Surfwatch was so bad that I also called out the sales manager as a liar, but I actually think that he just didn't know what he was talking about which is even more pathetic. I generally attend virtual sales sessions now, and those are much easier and the folks are very straight forward.

I have been to multiple Marriott, multiple Wyndham, and one Westgate sales presentations.

The worst one I ever experienced was the Wyndham one in Branson. At one point they had 3 sales people all trying to berate me and convince me that the prices on eBay were fake and I was too poor to pay their prices, etc. They also tried to have my wife sign a credit authorization while I was in the bathroom without telling her what it was! (It was on a clip board and conveniently folded to cover up the top part with the credit disclosure. They told her it was a survey or some nonsense. When I came back from the bathroom I grabbed it and started reading and immediately ripped it up so they couldn't submit it. Definitely the sleaziest presentation ever.

I have never experienced anything quite THAT bad with Marriott- but have been told plenty of BOLD FACED LIES about maintenance fees, and great new locations that were coming soon, and about some fictitious European locations that only a sales person in France could help me access since I was an American owner, etc, etc.

 

[Dean]

Everyone talks about how the Marriott sales people are above the sleazy behavior. That's a load of crap. I've had the worst experiences with Marriott. The new sales center on Hilton Head was the worst. Prior to that the one at Surfwatch was so bad that I also called out the sales manager as a liar, but I actually think that he just didn't know what he was talking about which is even more pathetic. I generally attend virtual sales sessions now, and those are much easier and the folks are very straight forward.

I'd say they're above Wyndham/Hilton/Bluegreen and below DVC. Those are the systems I have familiarity with. I've had good ones and bad ones with MVC and a lot of in between tours. Fortunately I have found a couple of very reliable and honest MVC reps that I can go to and get honest appropriate answers.

 

[heitmullerj02]

Hilton offer 85k points for a zoom “owner up” within 7 days of my stay. They called 15 minutes before apt. Time and cancelled. Said since I only bought resale, I was not eligible for the call. So I got back an hour of my time, fine with me!

 

[TolmiePeak]

Everyone talks about how the Marriott sales people are above the sleazy behavior. That's a load of crap. I've had the worst experiences with Marriott. The new sales center on Hilton Head was the worst. Prior to that the one at Surfwatch was so bad that I also called out the sales manager as a liar, but I actually think that he just didn't know what he was talking about which is even more pathetic. I generally attend virtual sales sessions now, and those are much easier and the folks are very straight forward.

Isn't it better if they are sleazy? You don't feel bad abusing them then.

 

[winger]

NCV is where we had to wait out our 90 minutes just sitting there since our pitch only went 20 minutes before I called the guy out as a liar. Good thing my wife brings her iPad along to these things.

Three years ago, our NCV presenter (selling us on the DC program) waived the Interval Inter book in front of us claiming Marriott will no longer be exchanged through II again. Yet since then, I've exchanged (using II) to NCV and Hawaii in prime seasons

 

[deniseh]

We've been to many presentations and mostly avoided the bad behavior from the sales reps. Yes, they do embellish and mislead on some things, but I think they realize from looking at our portfolio (including resale purchases) and how we use our ownership that the outright lies aren't going to work for us. We don't really challenge them either so try to keep a positive attitude.
We did buy more points back in June 2020 when they lowered the point purchase to the original price point. This was when they reopened the sales office during covid.
The one think I really don't like is the tactic that they are going to manage your reservations and help you as your personal MVC person. In the past, I had reached out to our salesperson, and it was obvious that after the sale closed there was no more interest in helping.

 

[DanCali]

NCV is where we got a pitch about the "Trust Points see more inventory".

I said that they are too expensive and trust points "home inventory" is bad inventory I wouldn't want anyway. When he said it's a lot of great weeks like holiday, oceanfront and ski weeks I said that if that was the case than maintenance fees would be 40c not 80c... He said that the maintenance fees are not related to the quality of the weeks in the trust, so I asked him to pull out a list of all the resorts/weeks in the trust so we can go over it... and things only went downhill from there. The gist of the rest of the pitch was that we've "taken advantage" of the system until now by buying cheap, but those days are over and we need to pay to play in the current system.

 

[goodbadugly]

The points "depreciate" more than 50% before the ink is dry on the contract. MVC has not figured out away to add value to the points purchased directly.

 

[jellen613]

We never waste valuable vacation time on presentations. Your out-of-pocket cost to pay for a half-day of vacation time (a portion of your airfare and MF's, lost earnings or vacation time, etc.) likely exceeds what they propose to pay you; besides, who needs the lies and who needs the stress?

For us, it is not more than 90 minutes, we will take the $300-$400 to supplement the vacation, or if we are low on Marriott bonvoy points, then will take them. As we have no intention of buying anything, and we make that clear up front, it isn't stressful and we usually have a decent conversation. The less skilled salespeople can be annoying with the lies/half-truths, however we are both pretty low stress people, so we don't let it bother us. In 2019 we bought up to executive, then rescinded the next day and have no regrets. We own one deeded week in HHI and 2500 points which meet our needs.

 

[DanCali]

The points "depreciate" more than 50% before the ink is dry on the contract. MVC has not figured out away to add value to the points purchased directly.

The resale points are the ones that depreciate 50% (because of the junk fees). And if we say those are the much better option, the reality is that the developer points depreciate closer to 85% after 10 days...

 

[goodbadugly]

The resale points are the ones that depreciate 50% (because of the junk fees). And if we say those are the much better option, the reality is that the developer points depreciate closer to 85% after 10 days...

The problem is there is no difference between third party points and buying them from MVC. Except of course the higher price buying them from MVC!