timetraveler
TUG Member
JLB said:
OL owner referrals will be placed in River Island. I wonder if I can refer myself? :rofl:
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Orange Lake Units for Exchangers
- Thread starter JLB
- Start date
OL owner referrals will be placed in River Island. I wonder if I can refer myself? :rofl:
JLB
Banned
--------------------------------------------------------------------------------
Quote:
Originally Posted by JLB
Yes, I am LOL, because, really, actually, and literally, for our first tour at OL we signed up at the information kiosk at Denny's on 192.
And if memory serves me that was 20 years ago?
Not much of anything is as it was 20 years ago. Including OL.__________________
Vickie
- - - - - -
Denny's is.
Quote:
Originally Posted by JLB
Yes, I am LOL, because, really, actually, and literally, for our first tour at OL we signed up at the information kiosk at Denny's on 192.
And if memory serves me that was 20 years ago?
Not much of anything is as it was 20 years ago. Including OL.__________________
Vickie
- - - - - -
Denny's is.
timetraveler
TUG Member
well you got me there, JLB. I wouldn't have the slightest notion of Denny's progress or lack there of. 
JLB
Banned
[Message deleted. Please do not copy posts from one thread to another. It makes following discussions in the natural way that they evolve more difficult for others. For those who want to follow both discussions on this topic, here is the link to the other thread - http://www.tugbbs.com/forums/showthread.php?t=26238 Dave M, BBS Administrator]
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JLB
Banned
Yes, Dave, I realize it might be confusing, maybe.
If folks would respect a simple request not to junk up a thread with idle chatter, especially an OL thread since there are always any number of them available to junk up, I would not have to try to keep one of them on topic.
- - - - - -
Another thought on the topic of this thread, whatever it is now, I have always sensed a disdain toward RCI at OL. You hear it from the sales weasels, and staff.
Now, revealed in discussions here, there is a disdain toward exchangers, expressed as favortism toward owners, but very thinly veiled. We all can read and understand what owners are saying, this is our place and if you don't like it, don't come here.
The welcome mat clearly is not out, and that seems to be getting closer and closer to the official policy.
So, why doesn't OL take the logical next move, and go private, disassociate from exchange companies altogether and become a members-only resort?
That would put an end to all this crap.
I'm serious as a heart attack.
If folks would respect a simple request not to junk up a thread with idle chatter, especially an OL thread since there are always any number of them available to junk up, I would not have to try to keep one of them on topic.
- - - - - -
Another thought on the topic of this thread, whatever it is now, I have always sensed a disdain toward RCI at OL. You hear it from the sales weasels, and staff.
Now, revealed in discussions here, there is a disdain toward exchangers, expressed as favortism toward owners, but very thinly veiled. We all can read and understand what owners are saying, this is our place and if you don't like it, don't come here.
The welcome mat clearly is not out, and that seems to be getting closer and closer to the official policy.
So, why doesn't OL take the logical next move, and go private, disassociate from exchange companies altogether and become a members-only resort?
That would put an end to all this crap.
I'm serious as a heart attack.
Dave M
TUG Lifetime Member
Jim -
As much as we might prefer, there is no way any of us can control the direction that a thread might take. We don't individually "own" threads on TUG.
A better way to "control" the responses you seek might be to wait until (for example) the end of this year and then start a thread asking for info on recent exchange assignments. To ask now for info on exchanges that haven't even happened yet (because the new policy apparently isn't yet in force) seems like a recipe for getting extraneous info.
As for favoritism towards owners, there are many resorts and resort chains that practice such treatment. Most Marriotts, for example, grant assignment preferences for a number of different categories of occupants, with exchangers near the bottom of the list. OL is not unique. (Other preferences at various resorts include fees to non-owners, golf privileges for owners only, etc.)
The only difference here is that OL is moving to a policy that many other resorts have followed since their inception! For owners, that's protection of an experience they hoped for when they bought into the resort. And yes, for some exchangers, that might be viewed as a very unfriendly policy.
As much as we might prefer, there is no way any of us can control the direction that a thread might take. We don't individually "own" threads on TUG.
A better way to "control" the responses you seek might be to wait until (for example) the end of this year and then start a thread asking for info on recent exchange assignments. To ask now for info on exchanges that haven't even happened yet (because the new policy apparently isn't yet in force) seems like a recipe for getting extraneous info.
As for favoritism towards owners, there are many resorts and resort chains that practice such treatment. Most Marriotts, for example, grant assignment preferences for a number of different categories of occupants, with exchangers near the bottom of the list. OL is not unique. (Other preferences at various resorts include fees to non-owners, golf privileges for owners only, etc.)
The only difference here is that OL is moving to a policy that many other resorts have followed since their inception! For owners, that's protection of an experience they hoped for when they bought into the resort. And yes, for some exchangers, that might be viewed as a very unfriendly policy.
BocaBum99
TUG Member
Here's an idea that might make Orange Lake really an attractive place to own. Instead of increasing the onsite service fees to non-owners to make it revenue neutral enabling a 25% discount, increase it so that it generates excess revenue that they use to offset maintenance fees.
And, OLCC should cut a deal with RCI so that it gets a $50 kickback on each exchange that also goes to reduce maintenance fees.
I wouldn't be surprised if OLCC is already doing some of this to boost profits. But, by lowering the MFs, they can probably gain bragging rights for having the lowest MFs in Orlando. That should make it more attractive for selling those $30k River Island 3br units.
If OLCC instituted these policies, owners would love exchangers.
And, OLCC should cut a deal with RCI so that it gets a $50 kickback on each exchange that also goes to reduce maintenance fees.
I wouldn't be surprised if OLCC is already doing some of this to boost profits. But, by lowering the MFs, they can probably gain bragging rights for having the lowest MFs in Orlando. That should make it more attractive for selling those $30k River Island 3br units.
If OLCC instituted these policies, owners would love exchangers.
JLB
Banned
I respect your opinion and observation Dave, but...
[Edited to delete language that could be deemed a personal attack, which is not permitted on TUG. Dave M, BBS Administrator]
Now after all the over-hyping about River Island, I believe I saw a post suggesting owners could reserve tubes ahead of exchangers, which could eliminate the lazy river for exchangers on busy days.
C'mon now.
I can only think of one that comes close, Westgate, I they certainly have earned a bad reputation for being less than inviting.
I, and many others, do not feel a warm and cuddly welcome from OL, and it seems to just be getting worse, becoming official.
Like I said, why not have another week of special meetings, untainted by outside riff-raff, and make the place private.
Serious.
[Edited to delete language that could be deemed a personal attack, which is not permitted on TUG. Dave M, BBS Administrator]
Now after all the over-hyping about River Island, I believe I saw a post suggesting owners could reserve tubes ahead of exchangers, which could eliminate the lazy river for exchangers on busy days.
C'mon now.
I can only think of one that comes close, Westgate, I they certainly have earned a bad reputation for being less than inviting.
I, and many others, do not feel a warm and cuddly welcome from OL, and it seems to just be getting worse, becoming official.
Like I said, why not have another week of special meetings, untainted by outside riff-raff, and make the place private.
Serious.
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JLB
Banned
FWIW, I have a pretty good track record of keeping a thread going, as long as the topic stays focused. Unless it gets prune, of course.
How long have I had a SW Florida in January thread going?
How long have I had a SW Florida in January thread going?
JLB
Banned
I came back to temper a comment, but I see Dave has beat me to it.
timetraveler
TUG Member
JLB said:
I don't remember anyone saying that about tubes Jim.
However, owner's can rent cabana's 30 days in advance, whereas exchanger's can rent them 14 days in advance. I am the one that posted the cabana rental info.
While there last week, OL was just about at peak capacity. And I saw no child crying because he/she couldn't get a tube, because all the owner's got them first.
JLB said:
Jim, if you feel so unwelcome at Orange Lake, then why not make the commitment today that you will never exchange there again? You have made several posts suggesting they make the resort private so no one can exchange into it. I don't think that is necessary. Some people will be fine exchanging there regardless of what the rules are.
On the other hand, some people...like you...seem to feel that you are treated like a second class citizen...and you're resentful of it. So why not just stay someplace else in Orlando? Central Florida has more high quality resorts than any other location on earth...why keep going back to Orange Lake?
Yes, it was your first timeshare experience 20 years ago. But it has changed, and you don't like the direction that management has taken it. So let it go.
Just a suggestion.
Steve
gjw007
TUG Member
OLCC must be discriminating against me as an owner because I was unable to rent a tube when I was there. I guess as an OLCC owner, since they had rented them all, they should have found an exchanger, told them that there was an owner that wanted the tube and that they had to return it so the owner could rent it.
Really! If this happened, there would be reason to complain. There is too much reaching to declare that OLCC treats exchangers unfairly.
I'm also curious what's so different about this policy than Vistana's. RCI exchanges for Vistana are also put in the Courts or Spas sections, which are the older sections, unless there was a requested 1-bedroom which I understand will be in a newer section. I also understand that it offers its owners certain preferences and discounts. From the discussions, it could be argued that people are arguing that exchanger should be treated better than owners (are we back to having owner 'fish' for their units again), which is absurb.
While the West Village units are nice, I understand that they may not be what some people are looking for but that's true of other resorts as well. For example, I think it is a mistake for a family to use a 2-bedroom unit at Vacation Village at Parkway as the living room space is cut in half to provide two 1-bedroom units and you end up seperating the parents from the children, something that I wouldn't do especially with young children. In this situation, the West Village units are superior because there is one large living room. But in other situations, such as traveling with another couple, having the 2-bedroom split into two separate units may be a very good idea for both parties as they are then given their own privacy. Same unit, different needs, different results. Being put in the West Village doesn't mean that you are being discriminated against. Owners having benefits doesn't mean that exchangers are being discriminated against. Sheesh!
Really! If this happened, there would be reason to complain. There is too much reaching to declare that OLCC treats exchangers unfairly. I'm also curious what's so different about this policy than Vistana's. RCI exchanges for Vistana are also put in the Courts or Spas sections, which are the older sections, unless there was a requested 1-bedroom which I understand will be in a newer section. I also understand that it offers its owners certain preferences and discounts. From the discussions, it could be argued that people are arguing that exchanger should be treated better than owners (are we back to having owner 'fish' for their units again), which is absurb.
While the West Village units are nice, I understand that they may not be what some people are looking for but that's true of other resorts as well. For example, I think it is a mistake for a family to use a 2-bedroom unit at Vacation Village at Parkway as the living room space is cut in half to provide two 1-bedroom units and you end up seperating the parents from the children, something that I wouldn't do especially with young children. In this situation, the West Village units are superior because there is one large living room. But in other situations, such as traveling with another couple, having the 2-bedroom split into two separate units may be a very good idea for both parties as they are then given their own privacy. Same unit, different needs, different results. Being put in the West Village doesn't mean that you are being discriminated against. Owners having benefits doesn't mean that exchangers are being discriminated against. Sheesh!
timetraveler
TUG Member
gjw007 said:
Gary....your cracking me up here. Maybe if you had done the
dance, they would have pulled a tube out of the secret, owner only storage area. :whoopie:I agree, this is getting way out of hand. I've always said.....if you don't like what OL offers, by all means....stay at a different Orlando resort. OL does not "hate" exchangers or consider them riff raff! OL does appreciate and acknowledge it's owners in the way of perks......so what? So do many other resorts.
I agree with Steve's post completely. If you feel that unwelcome or feel like a second class citizen, or hate OL or it's policies that much...just please stay somewhere else. Why would anyone want to continue such a high level of stress in their life, fighting a resort, and it's policies, when they don't even own there?
Thousands upon thousands of guests stay at OL each year, and they love their stay.
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Vodo
Guest
From my perspective, Orange Lake is not particularly exchanger friendly, and I too at least mildly resent that that attitude seems to be growing ever more prevalent. I think you can enjoy a resort and still resent its policies. If the recent meetings at OLCC were all about further means of rewarding owners by treating exchangers as second class citizens, then I think it will only harm the resort in the long run. Along the lines of what [Rickand]Cindy said earlier, how is Orange Lake going to continue to sell its $30K units if it treats its prospective purchasers like riff-raff? I don't feel all warm and fuzzy about a resort that does not treat me with respect. While I enjoy OLCC to a reasonable degree, I have always disliked its customer service policies. If those policies are now to become even less exchanger-friendly, then I will probably do as Steve suggests and choose other resorts in the future.
As for Vistana's policies, we stayed there four times last summer on RCI Last Calls and Extra Vacations and requested and were assigned the newer Cascades section each visit. I found Vistana's customer service practices much more appealing than OLCC's, although there was one minor experience that made me feel like less than a valuable guest because I was a non-owner.
For what it's worth, I sincerely think OLCC is skating on thin ice by its thinly-veiled alienation of anyone and everyone who doesn't own there. It just seems like an unwise business practice, perpetuated at the behest of owners who may not be forward-thinking about the resort's long-term success. I realize that a big part of what OLCC sells to its buyers is the concept that owning there somehow imparts great prestige and immeasurable benefits, and based on the prevailing attitudes I've seen on this board, the owners absolutely believe (right or wrong) that that's true. To be completely honest, the never-ending defenses of Orange Lake over even the most minor criticism become tiresome and often border on insulting. Responses by the non-Kool-Aid-drinkers, when they dare risk the wrath of the OLCC devotees, often reflect that frustration. Please take it easy on us for venting a little every now and then.
Cindy
As for Vistana's policies, we stayed there four times last summer on RCI Last Calls and Extra Vacations and requested and were assigned the newer Cascades section each visit. I found Vistana's customer service practices much more appealing than OLCC's, although there was one minor experience that made me feel like less than a valuable guest because I was a non-owner.
For what it's worth, I sincerely think OLCC is skating on thin ice by its thinly-veiled alienation of anyone and everyone who doesn't own there. It just seems like an unwise business practice, perpetuated at the behest of owners who may not be forward-thinking about the resort's long-term success. I realize that a big part of what OLCC sells to its buyers is the concept that owning there somehow imparts great prestige and immeasurable benefits, and based on the prevailing attitudes I've seen on this board, the owners absolutely believe (right or wrong) that that's true. To be completely honest, the never-ending defenses of Orange Lake over even the most minor criticism become tiresome and often border on insulting. Responses by the non-Kool-Aid-drinkers, when they dare risk the wrath of the OLCC devotees, often reflect that frustration. Please take it easy on us for venting a little every now and then.
Cindy
timetraveler
TUG Member
Cindy....OL is all about it's long term success. Hence the upcoming changes.
BocaBum99
TUG Member
Steve said:
Better yet, why don't you just buy a unit there and then you can go there and not be treated as what you perceive as a second class citizen. You can buy a studio unit for $500.
OLCC is such a great value for both exchangers and owners that I just don't understand all of the complaints.
I am currently staying in Club Regency in Marco Island. I guess this would be at the opposite end of the spectrum from a "mega resort." There is a lot to like about this resort. And, there are a ton of short comings.
Here is a list:
1) one of my showers doesn't work at all. That there is no jacuzzi is 2 steps above a shower not working.
2) there is a door in the underground garage that all night bangs in the wind and woke me up several times.
3) there is no washer and dryer in the unit and it costs money to use one that is on the top floor of the complex. It could at least be free.
4) I arrived at 6:30 pm and there was nobody to greet me with my keys. I had to go to a lock box.
5) When I went back the second time, it was noon and the office was closed because they were out to lunch. The office is only open from 9-5 except for lunch.
6) towels are exchanged on T and Th, you can't call to have them delivered to your room.
7) There were not enough paper towels in the unit. I had to go to the store for a special trip because I couldn't even use the hand towels since it cost money to wash clothes.
8) I had to leave my room today so that they could spray my room for bugs.
9) You have to pay for pool towels $3 per person per week. Forget tubes, you need to pay to dry off.
10) No shampoo in the units. Fortunately, I brought my own.
11) There are no golf courses on property.
12) There is no mini golf.
13) There are no tubes
14) There are no restaurants
15) The rooms are small
16) There are no waterslides
17) There are no golf lessons
18) There is no game room for the kids
19) Today, we had one of those intimate social events hosted by the resort. It was a group of about 20 people. They served cold cut sandwiches, chips and soda. I am not sure how anyone could compare that experience with the live entertainment and hot food that is provided at the Sunday welcome greeting in the west village.
If the standard for measuring OLCC is perfection, then it should also be the standard for other resorts as well including those Gold Crown resorts on the gulf coast of Florida.
Am I panning this resort? Absolutely not. I like it here. It has it's own charm and it has free wireless internet. I guess I just find more good here than bad. And, I can tell you from direct experience that the objective shortcomings of this resort are gigantic when compared to anything I've seen at Orange Lake.
And, in this resort, I had a gulf view room confirmed for 1.75 years. Just 2 months ago I was moved to a pool view unit. I guess I should start a thread about how Club Regency discriminates against exchangers.
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lizard
TUG Member
Gee I cant wait for my check in (6-24) it sounds like it will be a blast.I have been training the children to cry when told they can not have a tube.Besides that it sould be a good time anyway.I do think exchanges and owners who do bank with RCI so I and my famliy could be at OL should be treated fairly.Is timeshareing only about your home resort to a degree but the fun of trading is awsome,the planning,and waiting.I think giving up your week to RCI an dI pick it up I am your guest with the same rules.Maybe none of this make sense But we only got 10 days till my plane leaves and we cant wait.If any TUGGERS there week of 6-24 let me know.
PAUL
PAUL
gophish
TUG Lifetime Member
I don't personally care if OL or any other resort puts exchangers in a particular spot, if it is not in inferior or the worst units, but if that is what is happening I would think that owners that want to exchange their units would not be very happy about that either.
If any resort that I exchange in to treats me inferiorly just because I am an exchanger that will be the last time that I exchange in to that resort and I will make sure that I tell as many people as I can about exchangers being given shabby treatment. If enough exchangers take this attitude then places that treat exchangers poorly will not have exchangers going there and they will suffer the consiquences of their actions.
It just seems reasonalbe to me that you should rate a resort according to your experience there including how you sere treated and make your decision to continue to go there based on your treatment also.
Again, I would guess that many OL owners want to exchange their weeks to go other places and if I were them I would not be happy if exchangers were not treated well at my resort. \
Again I want to make it a point to say that I have not stayed at OL yet, but have been looking at possibly eschanging to there.
Don't want to ruffle feathers or to offend anyone just giving my opinion on this issue.
If any resort that I exchange in to treats me inferiorly just because I am an exchanger that will be the last time that I exchange in to that resort and I will make sure that I tell as many people as I can about exchangers being given shabby treatment. If enough exchangers take this attitude then places that treat exchangers poorly will not have exchangers going there and they will suffer the consiquences of their actions.
It just seems reasonalbe to me that you should rate a resort according to your experience there including how you sere treated and make your decision to continue to go there based on your treatment also.
Again, I would guess that many OL owners want to exchange their weeks to go other places and if I were them I would not be happy if exchangers were not treated well at my resort. \
Again I want to make it a point to say that I have not stayed at OL yet, but have been looking at possibly eschanging to there.
Don't want to ruffle feathers or to offend anyone just giving my opinion on this issue.
Holly
TUG Member
"I have been training the children to cry when told they can not have a tube."
That's hilarious. You got a chuckle from me at 5:30am...thanks. It's gonna be a great day!
That's hilarious. You got a chuckle from me at 5:30am...thanks. It's gonna be a great day!
umbluegray
TUG Member
We don't own a timeshare anywhere yet.
We were introduced to TS when we answered the phone one evening with an invitation to attend a meeting in exchange for a free 3-day hotel stay in Orlando. The meeting was a vacation club. We purchased 8 weeks for a pretty decent price compared to renting each week directly from a resort.
Our free 3-day stay had a catch. We had to attend a TS presentation. And since we wanted to stay longer than 3 days, we found great hotel deals that required - you guessed it - attending a TS presentation.
We toured OLCC and Silver Lake. Both were very nice. Being from Memphis, Kemmons Wilson is highly respected and his family's ties to OLCC were intriguing.
We didn't buy from the developer (and I'm glad we didn't knowing what we know now about resale) but I did purchase a mini-vacation from OLCC that "kept our negotiated price open" for 18 months.
That was in 2003.
In 2005 (May a year ago) we used our 4-night mini-vacation at OLCC. We also used a week from our vacation club and requested OLCC.
We stayed in a 2BR unit in the North Village with the mini-vac. We stayed in a 3BR unit in the same building with our vacation club week.
We interacted with OLCC personnel several times during the 12 days we were there. I was completely impressed with their customer service. Actually, I didn't expect anything less from Kemmons Wilson, the man who founded family-friendly lodging.
I made the reservation personally for the mini-vac. I assume OLCC would have classified me as a potential purchaser.
However, our vacation club, VNI Vacations, booked the 2nd week. I don't know if OLCC considers that an exhange or what.
I asked VNI if they could secure a unit close to the unit we already had booked. Apparently they asked OLCC and OLCC put us in the same North Village building. I thought that was fantastic on OLCC's part.
I mention this to point out that I'm not an owner, I don't know which units or villages at OLCC are considered "desirable" vs "undesirable", I don't know how OLCC viewed my requests (owner vs exchange vs who-knows-what-else).
I just know that the staff was beyond friendly and helpful, the resort was fantastic with more amenities than we were able to use, the accomodations were great, and my family had a wonderful time.
I understand that OLCC, like any resort, is a profit-making venture. I don't begrudge nor do I resent them doing what they believe to be in the best interests of their owners as well as the resort itself.
Oh, and VNI (our vacation club) lists weeks of excess inventory up to 8 weeks in advance. They routinely have OLCC, Silver Lake, Westgate Vacation Villas and others listed. I don't know what that says about the market or the particular resorts and their policies. I just thought I'd pass it along.
We were introduced to TS when we answered the phone one evening with an invitation to attend a meeting in exchange for a free 3-day hotel stay in Orlando. The meeting was a vacation club. We purchased 8 weeks for a pretty decent price compared to renting each week directly from a resort.
Our free 3-day stay had a catch. We had to attend a TS presentation. And since we wanted to stay longer than 3 days, we found great hotel deals that required - you guessed it - attending a TS presentation.
We toured OLCC and Silver Lake. Both were very nice. Being from Memphis, Kemmons Wilson is highly respected and his family's ties to OLCC were intriguing.
We didn't buy from the developer (and I'm glad we didn't knowing what we know now about resale) but I did purchase a mini-vacation from OLCC that "kept our negotiated price open" for 18 months.
That was in 2003.
In 2005 (May a year ago) we used our 4-night mini-vacation at OLCC. We also used a week from our vacation club and requested OLCC.
We stayed in a 2BR unit in the North Village with the mini-vac. We stayed in a 3BR unit in the same building with our vacation club week.
We interacted with OLCC personnel several times during the 12 days we were there. I was completely impressed with their customer service. Actually, I didn't expect anything less from Kemmons Wilson, the man who founded family-friendly lodging.
I made the reservation personally for the mini-vac. I assume OLCC would have classified me as a potential purchaser.
However, our vacation club, VNI Vacations, booked the 2nd week. I don't know if OLCC considers that an exhange or what.
I asked VNI if they could secure a unit close to the unit we already had booked. Apparently they asked OLCC and OLCC put us in the same North Village building. I thought that was fantastic on OLCC's part.
I mention this to point out that I'm not an owner, I don't know which units or villages at OLCC are considered "desirable" vs "undesirable", I don't know how OLCC viewed my requests (owner vs exchange vs who-knows-what-else).
I just know that the staff was beyond friendly and helpful, the resort was fantastic with more amenities than we were able to use, the accomodations were great, and my family had a wonderful time.
I understand that OLCC, like any resort, is a profit-making venture. I don't begrudge nor do I resent them doing what they believe to be in the best interests of their owners as well as the resort itself.
Oh, and VNI (our vacation club) lists weeks of excess inventory up to 8 weeks in advance. They routinely have OLCC, Silver Lake, Westgate Vacation Villas and others listed. I don't know what that says about the market or the particular resorts and their policies. I just thought I'd pass it along.
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