Opt-in Window for HGV Max

[elaine]

ut I don't see any opt in notifications, so I guess I don't have to worry about it!

I clicked the link from TUG and then had to log in with my HGVC info. I could continue to the final click, which I did not do (still wondering about that $7K fee).

 

[escanoe]

Yes I've heard the same. So essentially with a Glitch, I'd have to pay $92 extra for the difference of the Club Fees, and I'd have Max. I'll see if it works for others first. lol

I would happily take that deal if I could. But I would not even think abt paying $7k to make the switch if I had the chance.

 

[HuskerATL]

I clicked the link from TUG and then had to log in with my HGVC info. I could continue to the final click, which I did not do (still wondering about that $7K fee).

I still think it would tell you that it will cost $7k. If it doesn't, then you should get an opportunity to opt out later if they want it.

 

[Zenichiro]

I still think it would tell you that it will cost $7k. If it doesn't, then you should get an opportunity to opt out later if they want it.

It doesn’t

 

[HuskerATL]

It doesn’t

exactly. They can't allow you to opt in without saying it will cost $7k. Now, they could come back later and say it but they would need to offer an out.

 

[elaine]

I still think it would tell you that it will cost $7k. If it doesn't, then you should get an opportunity to opt out later if they want it.

in theory, it does tell you in the fine print in the terms and conditions, listed as $7.000. So, by representing (by clicking yes) then you've read thru the 78 pages, you could be bound by this. Now, the $7.000=$7 is a good argument, and I don't think HGVC would enforce $7 much less $7K to someone who signed up because it was free. But, with 1 SW FL TS that we plan to use at least 1/2 the time, I don't have enough at stake to click the submit button and maybe buy a headache.

 

[HuskerATL]

in theory, it does tell you in the fine print in the terms and conditions, listed as $7.000. So, by representing (by clicking yes) then you've read thru the 78 pages, you could be bound by this. Now, the $7.000=$7 is a good argument, and I don't think HGVC would enforce $7 much less $7K to someone who signed up because it was free. But, with 1 SW FL TS that we plan to use at least 1/2 the time, I don't have enough at stake to click the submit button and maybe buy a headache.

but, the Opt In portion isn't on the reference guide, it is just that page with the Opt In button, right? I haven't gone past the first page since I don't want to click Opt In being EP.

They would have to know that you read the reference guide before opting in.

 

[elaine]

you have to click yes for: Before completing this transaction and accepting this agreement, you must review the HGVClub Disclosure Statement available HERE.
And the $7.000 is in the fine print: Persons who acquire HGV Max benefits through an Ala Carte enrollment shall be charged a one-time fee of $7.000

 

[HuskerATL]

you have to click yes for: Before completing this transaction and accepting this agreement, you must review the HGVClub Disclosure Statement available HERE.
And the $7.000 is in the fine print: Persons who acquire HGV Max benefits through an Ala Carte enrollment shall be charged a one-time fee of $7.000

Oh .. That does sound like you could be charged $7k.....ugh...

 

[elaine]

IMHO, HGVC is a decent company. I cannot imagine they'd hold someone to paying it vs. just disenrolling them in MAX. Plus, it's definitely got a decimal vs. comma.

 

[dioxide45]

I would think trying to charge the $7,000 would fall under an unfair/deceptive trade practice. To hide a $7,000 fee in the fine print doesn't stand up to regulatory scrutiny. If they want to charge a $7,000 fee, it better be upfront and they really should be collecting it at the time of opt-in.

 

[johnf0614]

I would think trying to charge the $7,000 would fall under an unfair/deceptive trade practice. To hide a $7,000 fee in the fine print doesn't stand up to regulatory scrutiny.

Agreed. I would think they would actually charge you at the time of acceptance or at least would try and make financial arrangements with you for the $7k. i do think they’ll tack on the difference in club fees in the annual statement.

I still believe this is clearly a glitch where some people are allowed to opt in inadvertently. It’s allowing me the option to opt in, and I shouldn’t have this option without paying up for it.


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[HuskerATL]

And the $7.000 is in the fine print: Persons who acquire HGV Max benefits through an Ala Carte enrollment shall be charged a one-time fee of $7.000

Wait, is this in the final page of the opt in or is that the one in the reference guide? If just the reference guide, then I would be less worried.

 

[dioxide45]

Agreed. I would think they would actually charge you at the time of acceptance or at least would try and make financial arrangements with you for the $7k. i do think they’ll tack on the difference in club fees in the annual statement.

I still believe this is clearly a glitch where some people are allowed to opt in inadvertently. It’s allowing me the option to opt in, and I shouldn’t have this option without paying up for it.


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Now what they could do for those that opt in and perhaps weren't elitible is to ask them to pay the $7,000 or remove them from HGV Max. Back when Marriott rolled out their program, they had a glitch that allowed people with ineligible resale weeks to still enroll (by paying the enrollment fee $1495-$1995), but the fee was well known. When they learned of the glitch, they said they would remove people that weren't eligible. That never happened.

 

[johnf0614]

Now what they could do for those that opt in and perhaps weren't elitible is to ask them to pay the $7,000 or remove them from HGV Max. Back when Marriott rolled out their program, they had a glitch that allowed people with ineligible resale weeks to still enroll (by paying the enrollment fee $1495-$1995), but the fee was well known. When they learned of the glitch, they said they would remove people that weren't eligible. That never happened.

Yep. Your correct. Maybe I’ll opt in and see what happens.


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[ksimm]

yes

Now what they could do for those that opt in and perhaps weren't elitible is to ask them to pay the $7,000 or remove them from HGV Max. Back when Marriott rolled out their program, they had a glitch that allowed people with ineligible resale weeks to still enroll (by paying the enrollment fee $1495-$1995), but the fee was well known. When they learned of the glitch, they said they would remove people that weren't eligible. That never happened.

Well my account still doesn’t show Max. I just missed a call from someone in “corporate”. Maybe they’re going to ask for 7k

 

[dioxide45]

Well my account still doesn’t show Max. I just missed a call from someone in “corporate”. Maybe they’re going to ask for 7k

Maybe, or they are going to tell you that you aren't eligible. It seems odd that you have a1-2 days wait but @Zenichiro was given immediate access?

 

[CalGalTraveler]

Afilliate (Scotland or FL) vs. HGVC owned (Paradise)?

 

[ksimm]

Maybe, or they are going to tell you that you aren't eligible. It seems odd that you have a1-2 days wait but @Zenichiro was given immediate access?

The call was unrelated. I have a VIP certificate and they want to do a pre-trip virtual presentation about Max.

 

[ConejoRed]

I was able to Opt In via the link in the newsletter Email I received this morning. All resale at affiliate resorts, Marbrisa (a Grand Pacific unit), Scotland (Craigendarroch Lodges) and Bay Club. Made a point to save the terms and conditions document showing the 7.000 fee. Most of my resale contracts show the original owner contract date and not the date I bought them (none of them this year). Will see what happens. Not much of a risk for me as the no reservation fees will more than offset the higher club fees.

Will be interesting to see what they may or may not do with the Diamond Resorts week I own in Lake Tahoe (not converted to The Club). I use it to either stay there or their internal week Xchange system which gets me into the other Diamond resorts so if they void the Max enrollment, I will still have access anyway so no loss of as I see it. Certainly not paying $7,000 for access that I already have.

 

[Great3]

Maybe, or they are going to tell you that you aren't eligible. It seems odd that you have a1-2 days wait but @Zenichiro was given immediate access?

Said it will let me know in 1-2 business days. May be a glitch

If you read Zenichiro's previous post, he also had to wait 1-2 days as well, but appears he got access the very next day. I think everybody got the same club traveler email, and the same link at the bottom. So, I think they just inadvertently email everybody the link. I don't think that club traveler email titled "Your Guide to Saving Your Club Points for Your Dream Trip" is customized for different folks. At first, I didn't notice the opt-in link either, then went back after reading this TUGBBS posting, and see that link same opt-in link. So, anybody can try to opt-in. What HGVC does after that, verify eligibility or not, is a mystery at this point, but the process may just be automated as a batch run, so who knows what will happen in the future.

Let's see if we get more reports of people getting in, or if we get reports of people being denied, but the link is there, and I do think it's there for everyone, just most people will probably miss it just like I did initially.

Great3

ETA: Look at the part below the blue greenish section that said HGV Max is Here / Learn more. My eyes stopped scrolling after that section because I just assumed everything afterward is just fine print material after that, and the important parts of the newsletter is pretty much done by the time I scroll down that far; I actually didn't even scroll past that section initially. But lo and behold, the juiciest bit with the Opt In link is below that section, so go take another look at your club traveler email.

 

[Zenichiro]

Maybe, or they are going to tell you that you aren't eligible. It seems odd that you have a1-2 days wait but @Zenichiro was given immediate access?

My theory is, if you Opt in they have a monkey on the other side that is approving or denying based on the deed purchased.
Monkey is approving when it shouldn’t rather than denying when it should.

Im sure we have all seen it in our own organizations where certain carts were pushed ahead of slow horses since they had roll out dates that had to be met {ie. $7.000 language not noticed, Monkey not noticed}

Obviously not enough testing went into the Opt in feature. It will either be overlooked or will have an “Oh crap” moment and mass pull back.

 

[johnf0614]

If you read Zenichiro's previous post, he also had to wait 1-2 days as well, but appears he got access the very next day. I think everybody got the same club traveler email, and the same link at the bottom. So, I think they just inadvertently email everybody the link. I don't think that club traveler email titled "Your Guide to Saving Your Club Points for Your Dream Trip" is customized for different folks. At first, I didn't notice the opt-in link either, then went back after reading this TUGBBS posting, and see that link same opt-in link. So, anybody can try to opt-in. What HGVC does after that, verify eligibility or not, is a mystery at this point, but the process may just be automated as a batch run, so who knows what will happen in the future.

Let's see if we get more reports of people getting in, or if we get reports of people being denied, but the link is there, and I do think it's there for everyone, just most people will probably miss it just like I did initially.

Great3

ETA: Look at the part below the blue greenish section that said HGV Max is Here / Learn more. My eyes stopped scrolling after that section because I just assumed everything afterward is just fine print material after that, and the important parts of the newsletter is pretty much done by the time I scroll down that far; I actually didn't even scroll past that section initially. But lo and behold, the juiciest bit with the Opt In link is below that section, so go take another look at your club traveler email.

View attachment 66964

I opted in last night, but still don't see any access. It said 1-2 business days, so we'll see what happens this week.

 

[elaine]

my 2021 resale deed date is 1986 in HGVC. If we're using our week at least EOY, I don't know that it's worth it to me, even for $7. What does 5000 (old) HGVC get my in MAX? Also, if I'm a SW FL affiliate, could I stop paying MAX fees and just be booted out in a couple years if I don't want to stay in MAX and just revert to using my week?

 

[magmue]

To hide a $7,000 fee in the fine print doesn't stand up to regulatory scrutiny

On page 45 of 78, no less.

After a discussion with DH, we opted in. We shall see.