old 5 night travel packages values

[Saintsfanfl]

I think the problem was to be able to attach the cert, you may have needed to call MR customer service. They are closed on the weekends.

Can someone in reservations just book using the certificate or does it always have to be customer service? What is the preferred method?

 

[jeepie]

My experience today...
Called Marriott Reservations number on the back of my card
After reserving, the rep said she had to call MR to attach the certificate (yes, they were open, at least for this).
After probably 45 minutes between the Marriott and Marriott Rewards reps, they first took points out of my account, instead of attaching the cert. I finally have a confirmation and show the correct number of MR points, but the cert still shows in my acct.
They are really swamped and it sounds like new systems and cross training are to blame.
I will follow this reservation until I’m sure all is ok. Cheers.

 

[ljmiii]

I think the problem was to be able to attach the cert, you may have needed to call MR customer service. They are closed on the weekends.

Knowing I would need clueful customer support I called MR at 9:00:0XAM on Monday morning. I think my failure was in trusting the first line of rep to not mess everything up before escalating higher into customer service. And someone else may have grabbed my room while the first rep was trying to figure out how 5 night certificates worked.

 

[billymach4]

Silly question here. It's August 5th. Have the vacation packages lost any value since the new program has rolled out.

 

[VacationForever]

August 18 is the date.

 

[billymach4]

Thanks for the education.