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Ok, call us crazy ... our journey to 1 million HH points via HGV Owner Updates ...

We spoke to the concierge at Kohala Suites. She was offering us 100k for an OU until I told her we just toured at MBV. She said the policy is 30 days in Hawaii before you can tour again.

So our friend who met us and is staying with us went on a tour as our referral … she got 50,000 HH points, three free breakfasts at KL ($72) and the discount package which we already saved $150 for booking scuba refresher and two tank dive at Kohala Divers plus whatever other discounts we get book through the HGVC concierge. Of course she said NO.

The problem was our friend forced me to attend the 120 minute presentation with her. Oh boy that was painful. I haven’t been to a basic presentation like that in a long long time. I’ll tell ya’ll later what they offered. So do I get credit for the 50k HH points? 🙏🙏
 
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Checked in at MBV yesterday and really wanted to unpack so I skipped the “concierge” but headed back after. I was offered many different excursions or a meal at HumuHumu’s and did not take any of them. They offered me my last offer of 120K off the bat. I countered with 150K and the concierge called to plead. They countered the 120K again. But as we talked about our plans for the week, a message came across text and my minimum 150K was accepted. That’s the good news. I haven’t attended an OU in the past 4 visits.
 
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h2oflyboy said:
Checked in at MBV yesterday and really wanted to unpack so I skipped the “concierge” but headed back after. I was offered many different excursions or a meal at HumuHumu’s and did not take any of them. They offered me my last offer of 120K off the bat. I countered with 150K and the concierge called to plead. They countered the 120K again. But as we talked about our plans for the week, a message came across text and my minimum 150K was accepted. That’s the good news. I haven’t attended an OU in the past 4 visits.
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We really had issues with MBV Concierge. She didn't know what she was doing or who we were or where our lead came from. And she was trying to sign us up for a 90 minute newbie sales spiel. It was ridiculous. The offer was 80k then up to only 100k.

And then at the OU, we told the sales person what we had and she goes to the back to verify it. She barnstorms back and says you don't have that, this is what you have and this is what you need and then hard sells us the Hawaii Trust with MAX. She didn't hear a word we said and we really couldn't get too much of a word in edgewise because she was so sure of herself and what she thought we needed. Finally she shuts up long enough that I use her computer to pull up our account and show her what actually have and she acts stumped but then doubles down on the Hawaii Trust Max program and we say no and that we are done. She took it personal like her feelings were hurt. So as we were leaving she runs us down and says "oh you own at Marbrisa too ... we can offer you a program with that property." Basically SMH, we say no thanks and says she will call us with the new Hawaii Trust Max offer based on our Marbrisa membership. She called us five times before she got the message NO.
 
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