• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Odd HGVC website behavior

Sandy VDH

TUG Review Crew: Elite
TUG Member
Jun 6, 2005
Reaction score
Houston, TX
Resorts Owned
Wynd VIP Plat GF, HGVC Elite, WM, HICV, +
I had a 4 BR booked at Elara. I went to change the dates (add more) and the room size (downgraded to 2 BR). I completed the transaction, it showed me the reduced point balance. I thought everything was fine.

I went back and looked at my reservation list. It is now showing that I have the 4 BR booked for the stay with the additional days, and points are at the 4 BR level. WTF??? Of course the 2 BR that was available is NO longer available. Only way I can drop down now is to cancel what I have and hope to grab it when it comes back. Possible, but not 100% certainty.

Called HGVC and after a 45 min hold, they have no idea what happened. How could HGVC show and confirm one thing and then book something else. So beware and check your reservations in the next few days. Something strange is at work.

This happened last evening. No idea if and when they fix it.


TUG Review Crew: Veteran
TUG Member
Jul 4, 2007
Reaction score
Resorts Owned
I always check my confirmation emails and look at the list...
Just like checking on airplane seat selections.

Did the CSR have any idea how to accommodate your needs?
How about booking another LV resort?