Not invited to sales

[HitchHiker71]

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I am painfully aware of that. I am that existing member who bought and bought again.
My point was about the futility of trying to sell to 'resale only' owners who will never buy.

Again I would submit that Wyndham is keenly aware via established metrics whether inviting resale only owners to member updates is worthwhile or not. Otherwise they wouldn't bother doing it. Granted there's always an argument to be made that the bureaucracy within a large company may result in resources wasted, but I tend to also find that metrics based decision making is very prevalent in most companies today - especially larger organizations that have the resources to produce the metrics.

 

[SNA27]

It's numbers and probability games. The sales teams have their numbers/quotas to meet. So, they can't afford to cherry-pick their 'marks' to improve the probability. But I bet they all wish they could!

 

[chapjim]

I think I may finally be on the list. I was attending at least one a month in Vegas, they really do hate me there. We went New years day, and were never asked to attend, which has never happened. Going back to Vegas on Friday, so we will see.

More than likely, the sales staff wasn't fit to meet the public.

 

[SNA27]

More than likely, the sales staff wasn't fit to meet the public.

To expand on your cryptic comment, I wonder what they were celebrating the previous day. A successful year or glad that it's over and they get to start all over with a New Year!

 

[SNA27]

Again I would submit that Wyndham is keenly aware via established metrics whether inviting resale only owners to member updates is worthwhile or not. Otherwise they wouldn't bother doing it. Granted there's always an argument to be made that the bureaucracy within a large company may result in resources wasted, but I tend to also find that metrics based decision making is very prevalent in most companies today - especially larger organizations that have the resources to produce the metrics.

Existing customers are the best source for leads to new customers. I get referral offers from Chase, Dish Network, and others. All Wyndham sends me are low-priced tour packages, which I am glad to exploit when I can. But they could do more.

They could introduce TCs or Tour Confirmation for their guests. If a member uses a TC to send a guest with a commitment to attend a presentation, the member should get a reward. If the guest buys, the member will get additional rewards, cash, points, vacations, etc. And 5 more TCs. The same rewards can be extended to GCs as well if the Guest, without the commitment to attend, buys.
Though I would hate to send guests without a commitment from Wyndham that there will be no hard sell shenanigans and they will follow an everyday FIXED low price approach. I don't want to turn my friends into enemies. Sell the product and not the customers and to their weakness!

While on this brainstorm, why not RCs or Rental Confirmations. A member can use this to rent his points and will agree to pay Wyndham $1 or $2 /1000 + a RC fee of $49. Wyndham should not object to rentals, it should profit from it subjecting the member to certain standards for Rental. Wyndham owns a Vacation rental business. Why not leverage it so Wyndham owners like me will list there instead of Airbnb? There are so many possibilities!

 

[dgalati]

Embedded in your statement is the assumption that Wyndham doesn't see ROI selling to existing members. Do you really think this large organization doesn't have metrics that show it's worthwhile? I guarantee you they have metrics that show that it is worthwhile - or they wouldn't continue doing it. I work for a small business and we have sales metrics sliced and diced ten ways to Sunday to drive efficiencies with our sales department. Larger companies have many more resources than a small company ever does to do even more analysis to drive efficiencies.

It's not the metrics Wyndham uses that I disagree with it is the lies and deception used to sell more points to many that can not afford or use what they have. Only a agent of Wyndham could believe if you can't afford the payment & fees of a ownership that you should not walk away. I have a hard time believing a quality product has to be sold with the lies, half truths and high pressure tactics.

 

[dgalati]

It's numbers and probability games. The sales teams have their numbers/quotas to meet. So, they can't afford to cherry-pick their 'marks' to improve the probability. But I bet they all wish they could!

Pure numbers game mixed with half truths, lies and high pressure. How many have gone in saying I won't buy but walk out a owner that rescinds. The odds of selling are very good no matter who is walking in. Resale buyers are hooked often on the Wyndham math or they would exclude this group.

 

[bestpal38]

Minimum of 25 hours. Add in the 1/2 hour being paraded into the WOW and the 1/2 hour chasing the gift it is 50 plus hours of your vacation time you will never get back. Not worth the loss of Vacation time IMHO!

I drive to Vegas cause I'm so close. I typically do the sales pitch right before I drive home. Usually reimburses me for a good portion of what I spent, and I'm happy. I'm not bothered at all however, if I happen to be on the do not sell list, thpigh honestly, as much as those weasels hate us in Vegas, I kind of will miss getting under their skin a bit!!

 

[Sandi Bo]

Lots of opinions and comments here, but did we answer OP's question? She wants to go to a presentation and wants to know how to clear the do not tour on her account.

Here's what I can say on the topic.

* I don't think it's the resorts controlling the flag nor do I know who does.
* There are multiple flags, I don't know the codes. But yes, you can (as you know) be flagged to no longer tour
* I for the most part, am not invited to tour. Sometimes I am given the parking pass at the checkin desk and don't even have to go to the parking pass table (nice). Almost always, the resort staff is as nice as can be, gives me the info on local restaurants, activities, etc, and sends me on my way.
* Don't be shy - ask them what the flag is. They may not know much about it, but they can tell you your code.
* I think once you know the code, you could call Owner Services and ask about it and see if you can get it removed. It's gotten harder and harder to get through to Owner Services, hopefully you can.
* I don't know why I was flagged (but I do have some resale added to our developer VIP Plat, also a few other things have happened).
* I have toured, even since being flagged. I suppose that was up to the resort. The update was not bad at all, very nice - if I remember correctly, the salesperson also had some resale. So, you can ask and maybe get an exception. I also did an update in Panama City (was ok). I also had someone come to the room, another time, in Panama City, did the update and left a gift. I went to workout (left my sister sleeping) - he came back and retrieved the gift while I was gone (I'm sure I would have given it back, too).
* At Indio a few years back I tried to tour and they wanted me to tour, and tried to get permission, and it was a no go. Not sure who was saying no, but I know they tried their best to get me scheduled.
* As a rule, any owners on the account are treated the same way. But my nephew was asked at Nat'l Harbor last year, sister toured in Pompano Beach about 2 years ago (can't remember which resort). Guests are invited to tour - not sure if it's all the time, but for sure more than owners.

It is really nice not asked to tour, but if you want to, I'm sure it's frustrating not to be invited.

Sandi

 

[SNA27]

I would think a Rescission would get you on that DNI list. Seems logical.

I was pissed off to find out that my cancel and rewrite transaction at Kona in July 2018 was recorded in the system as if I rescinded the first contract. I never signed any rescission letters. But I guess Owner Care didn't have a code to describe the 'cancel & rewrite' and instead chose to code it as a rescission of the first contract. Sales guys are usually confounded by the two contracts, Rescission followed by Purchase, on consecutive days.

 

[HitchHiker71]

I would think a Rescission would get on that DNI list. Seems logical.

I was pissed off to find out that my cancel and rewrite transaction at Kona in July 2018 was recorded in the system as if I rescinded the first contract. I never signed any rescission letters. But I guess Owner Care didn't have a code to describe the 'cancel & rewrite' and instead chose to code it as a rescission of the first contract. Sales guys are usually confounded by the two contracts, Rescission followed by Purchase, on consecutive days.

I rescinded my initial purchase from Myrtle Beach in June 2018, and then bought back with two PICs in July 2018, so rescission alone didn't put me on the DNI list. That said, the member ID from my initial rescission and subsequent buying back in were two different member IDs, so it's possible I may have avoided this outcome since my rescission isn't tied to my current member ID.

 

[geist1223]

We have rescind Grand Mayan twice. These are noted in their system. They still ask us back and pay us $400 per time. So apparently rescinding may not,get you on the do not show list as least for Grand Mayan.

 

[goaliedave]

My wife and I attended a presentation after the parking pass person promised it would be a group info session not a sales pitch (remember if their lips are moving they are lying!). First thing the rep asks is what am I doing there other than wasting his time (I bought my contracts on Ebay). My jaw dropped, they practically begged me to go to the presentation, it wasn't what they told me it would be and then this jerk asks me what I'm doing. Ugh! Las Vegas was the worst or maybe a while back in Pompano. They're all bad! Not worth the $100.

Lol "parking pass person". This is the marketing department who gets paid commission per booking so they don't care whthey send to sales department. They compete with the sales department. They often fight.

Sent from my SM-A505G using Tapatalk

 

[shorts]

We have rescinded a sale in the past and still get hounded to attend updates so that is definitely not it.

 

[Cyrus24]

Agree with others, the rescission, by itself, won't get you on the list. And a rescission followed by a telesales purchase was not enough to get us on a list.

 

[Sandi Bo]

We've never rescinded. Plenty of other things have gone on, but no rescission.

 

[Jan M.]

It was commonly thought that if you used or purchased over a certain number of guest certificates that put you on the list. A friend was told, not by sales, that putting guests names on over a certain percentage of your points is what will get you on the do not tour list/do not sell to list. I don't know what that percentage is. However I think that is more likely what does it rather than the number of guest certificates but it could be both.

 

[55plus]

When we were renting we used around 100 guest certificates annually. We get 30 and on an average we purchased around 70. That didn't remove us from the list. Now we use most of our points ourselves - we go to Florida for 5 plus months in the winter. The last couple of years we didn't come close to using the 30 we're issued. Now we only use them when family travels with us, send family on vacation or when family visits us when we are snowbirds.