NO RCI Nofication during disaster.
I made reservations in Ft Lauderdale Florida for use on Nov 2005. The reservations were made early in Feb 2005. I paid RCE the normal fee, plus the extra $159 fee. A few days ago, I called the resort to ask a question and was told that the last hurricane blew out all the windows, and the resort will be closed until next year.
The manager asked if I was notified by RCI. I said no so I called them. The clerk was very nice and said she would deposit two weeks into my account and refund ALL my money. lol, what a joke that was,
Yesterday I reviewed my account on the internet and found out rather than have a positive balance, I was a negative $150.00. I wanted to book another place to replace the resort was unusable. I got a resort for $406. I told the person to hold it, and was told that since I had a negative balance, I could not hold a unit. Okay, so in order to have someplace to stay, I had to pay for a negative balance, that neither the clerk or the trouble shooter know why or what it was for.
I call RCI today. My account was credited 1/2 of my total cost. When I asked why not the full amount I was told that on page xxxx in the RCI booklet, it says in case of natural disasters etc.,.............I asked to speak to a supervisor and was told the same thing. I also asked why I was not notified and was told they tried to call me but no one answered the phone. Then I was told it was an automated message, when I told them either I or the wife, or the recorder would have been available, I was told they only try one time. lol, then I was told they have thousands and thousands of people to call....I asked why I didnt receive a letter... at that time I was so disguested I dont remember what was said. I then told them to cancell my 5 year membership. lol I was told that would be taken care of and I would receive a refund based on the time left. lol wonder if its 10 percent or 100 pecent.
What really irrates me is if I had gone to the resort, with my guests who are traveling from Europe, and the clerk said gee didnt someone call you and tell you we are closed. I think I would have smacked someone upside the head.
So if any RCI representatives read this note, please credit my account with $350 in cash, and or coupons.
Thanks Larry.
I made reservations in Ft Lauderdale Florida for use on Nov 2005. The reservations were made early in Feb 2005. I paid RCE the normal fee, plus the extra $159 fee. A few days ago, I called the resort to ask a question and was told that the last hurricane blew out all the windows, and the resort will be closed until next year.
The manager asked if I was notified by RCI. I said no so I called them. The clerk was very nice and said she would deposit two weeks into my account and refund ALL my money. lol, what a joke that was,
Yesterday I reviewed my account on the internet and found out rather than have a positive balance, I was a negative $150.00. I wanted to book another place to replace the resort was unusable. I got a resort for $406. I told the person to hold it, and was told that since I had a negative balance, I could not hold a unit. Okay, so in order to have someplace to stay, I had to pay for a negative balance, that neither the clerk or the trouble shooter know why or what it was for.
I call RCI today. My account was credited 1/2 of my total cost. When I asked why not the full amount I was told that on page xxxx in the RCI booklet, it says in case of natural disasters etc.,.............I asked to speak to a supervisor and was told the same thing. I also asked why I was not notified and was told they tried to call me but no one answered the phone. Then I was told it was an automated message, when I told them either I or the wife, or the recorder would have been available, I was told they only try one time. lol, then I was told they have thousands and thousands of people to call....I asked why I didnt receive a letter... at that time I was so disguested I dont remember what was said. I then told them to cancell my 5 year membership. lol I was told that would be taken care of and I would receive a refund based on the time left. lol wonder if its 10 percent or 100 pecent.
What really irrates me is if I had gone to the resort, with my guests who are traveling from Europe, and the clerk said gee didnt someone call you and tell you we are closed. I think I would have smacked someone upside the head.
So if any RCI representatives read this note, please credit my account with $350 in cash, and or coupons.
Thanks Larry.