• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 27 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG started 28 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
  • TUG is asking for recent reviews of older resorts, earn a free year membership!

    Read more here
  • TUG has now saved timeshare owners more than $17,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $17 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

No RCI Notification during disaster

smsgt

TUG Review Crew: Veteran
TUG Member
Joined
Jun 13, 2005
Messages
28
Reaction score
0
Points
1
Location
Okeechobee, Florida
NO RCI Nofication during disaster.

I made reservations in Ft Lauderdale Florida for use on Nov 2005. The reservations were made early in Feb 2005. I paid RCE the normal fee, plus the extra $159 fee. A few days ago, I called the resort to ask a question and was told that the last hurricane blew out all the windows, and the resort will be closed until next year.
The manager asked if I was notified by RCI. I said no so I called them. The clerk was very nice and said she would deposit two weeks into my account and refund ALL my money. lol, what a joke that was,
Yesterday I reviewed my account on the internet and found out rather than have a positive balance, I was a negative $150.00. I wanted to book another place to replace the resort was unusable. I got a resort for $406. I told the person to hold it, and was told that since I had a negative balance, I could not hold a unit. Okay, so in order to have someplace to stay, I had to pay for a negative balance, that neither the clerk or the trouble shooter know why or what it was for.
I call RCI today. My account was credited 1/2 of my total cost. When I asked why not the full amount I was told that on page xxxx in the RCI booklet, it says in case of natural disasters etc.,.............I asked to speak to a supervisor and was told the same thing. I also asked why I was not notified and was told they tried to call me but no one answered the phone. Then I was told it was an automated message, when I told them either I or the wife, or the recorder would have been available, I was told they only try one time. lol, then I was told they have thousands and thousands of people to call....I asked why I didnt receive a letter... at that time I was so disguested I dont remember what was said. I then told them to cancell my 5 year membership. lol I was told that would be taken care of and I would receive a refund based on the time left. lol wonder if its 10 percent or 100 pecent.

What really irrates me is if I had gone to the resort, with my guests who are traveling from Europe, and the clerk said gee didnt someone call you and tell you we are closed. I think I would have smacked someone upside the head.

So if any RCI representatives read this note, please credit my account with $350 in cash, and or coupons.

Thanks Larry.
 

Madge

TUG Member
Joined
Apr 23, 2005
Messages
1,803
Reaction score
0
Points
36
Location
Carmel, IN
smsgt,

I am unable to address individual account issues here. Please send a message to feedback@rci.com and enter TUG in the subject line. The Communications Team will make every effort to help.

While I am certainly sorry to hear that no notification reached you before you contacted your confirmed resort, I can tell you that RCI makes every effort to notify members if their resort will be unavailable. When the travel dates are very close, and we have hundreds of members to reach, we do usually attempt that contact via an automated telephone call that can be widely broadcast. For dates at least a few weeks away, we can afford the mailing time to send letters.

One of the challenges we face is re-establishing communication with resorts that may not have phone service or power. Sometimes it is also initially difficult for resorts to predict with confidence when they'll be able to reopen. It is a constant process of communicating with our resorts and members.

I am sorry to hear that this impacted your vacation. Hopefully, the Communications Team will have some ideas for you.
 
Top