Newish owner seeking help with WM statement

[philemer]

In Sept of 2023 I bought a 12K credit account and the transfer was completed in Jan. 2024. The acct had 8249 credits in it that were issued 5/1/23.

In mid-2024 I used 8K of those 2023 credits and 2K from my May, 2024 allotment to book a 10K stay. So that should have left a 10,249 balance, yes?

Then later in 2024 I booked another reservation for 12K credits using balance of 10K from 2024 allotment and borrowing 2K from my 2025 allotment. Figures below don't make sense to me.


Below is what my account shows today:

Available Credits
0

Total available
0

Available to borrow
2,490 (I "rented in" 2000 credits last month + 490 left from 2023)


WorldMark + Affiliate Benefits
14,000 (me: does this include the 2K I rented in + my normal 12K allotment?)

Breakdown

Available
7,000
Valid thru 05/31/25

Available
7,000
Valid thru 05/31/26

Total available
14,000

Available to borrow
7,000


I don't understand the 14,000 and 7,000 figures above. Help please! I can call WM if no one can help here.

 

[VacationForever]

Since you bought resale, you should not have Affiliate Benefits - you only get this with Travelshare program, which is tied in with buying from the developer. I suspect that you are paying for Travelshare membership in your month dues, which should have been dropped off/refunded.

When I bought resale, I had Affiliate Benefits/Travelshare membership which I promptly called to have them correct the account.

Your numbers are confusing to me, why did you rent "in" (presumably) 2000 last month? Rented points should be regular points, not affiliate points. What is the expiration of those rented "in" credits?

It looks like you have borrowed 5K and not 2K from May 2025, hence the balance of available to borrow is 7K.

You need to call WM to sort out your Travelshare membership, which you should not have.

 

[philemer]

Since you bought resale, you should not have Affiliate Benefits - you only get this with Travelshare program, which is tied in with buying from the developer. I suspect that you are paying for Travelshare membership in your month dues, which should have been dropped off/refunded.

When I bought resale, I had Affiliate Benefits/Travelshare membership which I promptly called to have them correct the account.

Your numbers are confusing to me, why did you rent "in" (presumably) 2000 last month? Rented points should be regular points, not affiliate points. What is the expiration of those rented "in" credits?

It looks like you have borrowed 5K and not 2K from May 2025, hence the balance of available to borrow is 7K.

You need to call WM to sort out your Travelshare membership, which you should not have.

They were charging me extra for Travelshare at first but I wrote them and they then removed the charge. Sounds like the system still thinks I have it. I'll call them. Thanks.

I rented in 2K credits b/c I plan on using them for a stay later this year. They expire 2/2026 I believe.

 

[VacationForever]

When you book and when you rent in your credits, the system would automatically shuffle in the credits into existing reservations, for credits that would expire soonest. When I see that you have 7K that is "valid" through May 2025 and May 2026, something is not right.

It thinks that you have a 7K contract, not 12K contract. Are you sure you did not buy a 7K contract?


This is how mine shows. I have a 35K contract.

 

[philemer]

When you book and when you rent in your credits, the system would automatically shuffle in the credits into existing reservations, for credits that would expire soonest. When I see that you have 7K that is "valid" through May 2025 and May 2026, something is not right.

It thinks that you have a 7K contract, not 12K contract. Are you sure you did not buy a 7K contract?

Yes, it's 12K, which I received on 5/1/24. I'll call them in the AM. A messed up IT department is pretty common for WM, isn't it?

 

[bizaro86]

If you're not paying travelshare dues and they think your membership is the +affiliates kind I wouldn't spend any effort trying to talk them out of it.

There no extra charges for WM+A, it's the grandfathered accounts from before travelshare existed. It sounds like they accidentally put you in there when they took away your travelshare.

Since it doesn't cost anything but comes with the ability to book club wyndham and WM south pacific I'd keep it. If you never use it no harm, but it might come in handy.

 

[philemer]

If you're not paying travelshare dues and they think your membership is the +affiliates kind I wouldn't spend any effort trying to talk them out of it.

There no extra charges for WM+A, it's the grandfathered accounts from before travelshare existed. It sounds like they accidentally put you in there when they took away your travelshare.

Since it doesn't cost anything but comes with the ability to book club wyndham and WM south pacific I'd keep it. If you never use it no harm, but it might come in handy.

Got it. But what bothers me is they're only showing I have 7K credits per year instead on 12K.
I'm paying $117.82/Mo and think that's correct for 12K. Maybe I'll wait till May 1st and see if I get 12K credits.

 

[philemer]

What a waste of 15 minutes. I called and asked why my online acct showed a 7K contract when I bought a 12K contract. He said: "I see that you own 12K credits and not sure why the website shows 7K." He'll report it. And he admitted they are having some website issues but that "they are working on it." What a joke. How many years have they "been working on it?" Pitiful!!

 

[VacationForever]

What a waste of 15 minutes. I called and asked why my online acct showed a 7K contract when I bought a 12K contract. He said: "I see that you own 12K credits and not sure why the website shows 7K." He'll report it. And he admitted they are having some website issues but that "they are working on it." What a joke. How many years have they "been working on it?" Pitiful!!

You need to escalate this to owner care. Owner care is another department and they will open a ticket for you, and give you the ticket number. Owner care will also track it until it is resolved.

 

[philemer]

You need to escalate this to owner care. Owner care is another department and they will open a ticket for you, and give you the ticket number. Owner care will also track it until it is resolved.

The guy I was speaking with was in Owner Care. He said something about researching it but said nothing about a "ticket".

I asked about a direct number to OC but he said there wasn't one. I had to go through the "tree" which was a bit confusing. What's the quickest way to reach OC?
Thanks

 

[geist1223]

You can not dial Owner Care direct. I believe it is now called Owner Resolution. Though it rarely resolves anything. 

 

[VacationForever]

The guy I was speaking with was in Owner Care. He said something about researching it but said nothing about a "ticket".

I asked about a direct number to OC but he said there wasn't one. I had to go through the "tree" which was a bit confusing. What's the quickest way to reach OC?
Thanks

You can call back and explain to them the problem, and ask to be routed to OC/OR. Since he didn't give you a ticket number, ask for the ticket number and ask that they give you an update regularly. The last time there was a bruhaha on my account, the owner care person emailed me an update every two weeks until it got resolved. With the email address of the person, you can also email the person for updates etc.

 

[rickandcindy23]

What a waste of 15 minutes. I called and asked why my online acct showed a 7K contract when I bought a 12K contract. He said: "I see that you own 12K credits and not sure why the website shows 7K." He'll report it. And he admitted they are having some website issues but that "they are working on it." What a joke. How many years have they "been working on it?" Pitiful!!

Wyndham ruins things or runs things, same outcome, and Wyndham owners have been complaining for quite some time. Someone else posted that about Marriott running/ruining Sheraton/ Westin, and I think it's a great play on words and so true.

Old WorldMark was better, way better, before Wyndham started messing with the website. They never improve anything with their changes. Even the log-in is a disaster.

 

[jp10558]

Wyndham ruins things or runs things, same outcome, and Wyndham owners have been complaining for quite some time. Someone else posted that about Marriott running/ruining Sheraton/ Westin, and I think it's a great play on words and so true.

Old WorldMark was better, way better, before Wyndham started messing with the website. They never improve anything with their changes. Even the log-in is a disaster.

Honestly I'm starting to believe that any tech updates are likely to make it worse than it was before from any company. I don't know why the companies spend the money TBH except to give some people jobs. I don't know why so many places are accepting of new systems that are worse, and have less functionality than the system they're replacing.

 

[gravityrules]

Honestly I'm starting to believe that any tech updates are likely to make it worse than it was before from any company. I don't know why the companies spend the money TBH except to give some people jobs. I don't know why so many places are accepting of new systems that are worse, and have less functionality than the system they're replacing.

It's an industry theme, Capital Vacations has the same track record with websites of entities where they have taken control.

Does it speak to a general disdain of the customer? Hard to believe that attitude so prominent in TS sales wouldn't creep into the board room and infect operations as well.

 

[geist1223]

My Son had his partner had their own Company for many years. They created Applications and Programs for such places at Liberty Mutual, Harvard, Samsung, etc. There are three major contributors to these problems. One is people that learn "Coding" in a Workshop. Many of them truly do not understand the System they are working on or cause and effect. They do not realize how if they change one area it can cause problems in many other areas. Many folks assemble Modules vice writing actual Code. This creates thousands of unnecessary lines, which can create internal conflicts. Many companies will go the cheap route and higher folks out of Countries like India. They can get many Coders (maybe hundreds) for less than a few very competent people in the USA would cost. Having so many people working on different parts of the Program creates problems when the head person tries to join it into a single Program.

 

[jp10558]

It's an industry theme, Capital Vacations has the same track record with websites of entities where they have taken control.

Does it speak to a general disdain of the customer? Hard to believe that attitude so prominent in TS sales wouldn't creep into the board room and infect operations as well.

And it's not like there's a super competitive market in the mythical capitalist sense here. It's not sold like a car where if your last 3 cars of brand X were steadily getting worse, you can reasonably easily switch to brand Y, AND you can pretty quickly and straightforwardly at least test drive different models and brands. We already know most people are sold lies for TS, and the functionality of the website doesn't really come into sales at all. Even if a TS system goes to crap, you have to be willing to go through a lot of hassle and maybe credit hit to drop one and pick up another, even resale. So competition isn't working on customer satisfaction at all really.

What I really DON'T get is how so many things outside of TS seem to have the same issues - there's apparently little opportunity for profit to cater to I guess our increasingly niche desire for basic competence and vaguely decent treatment as customers. I think way too many companies took Apple's "We'll tell you what you want and you'll like it" strategy. Which at its core is very similar IMHO to TS sales - it's marketing gloss and vibe over actually good products much of the time.