Newby needs help with Diamond Resorts

[Mike Doiron]

Hi, I have zero experience with timeshares and I'm trying to help my aunt out with her Diamond Resort timeshare at Kaanapali Beach Club. Apparently it's the Hawaiian Collection. My uncle has always taken care of this and he passed away unexpectedly last month. She's receiving maintenance invoices and doesn't have the money to pay them.

I'm still trying to gather details but what I know so far is that they are gold club members with 48,000 points. I'm trying to determine if she has something of value where it makes sense to pay the $4,000 in maintenance fees and attempt to sell it in 2017 since she doesn't plan to use it any longer, or to attempt to surrender the whole thing back to Diamond.

Any help would be greatly appreciated. What questions or further details should I be pursuing?

Thank you

 

[artringwald]

Unfortunately you can't sell it, give it away, or surrender it back to DRI unless any loan and the maintenance fees are paid in full. You can't even make reservations if the fees aren't paid. If she can't pay the fees, DRI may turn it over to collection. 48,000 is enough points to book several weeks at nice resorts, but points really don't have much value on the resale market. DRI makes it harder to sell points because The Club membership does not transfer with resales. With Club membership, you can book any DRI resort worldwide. When transferred with resale, the buyer can only book at resorts in the Hawaiian Collection.

I suspect that if she owes $4000 in fees, she really only owns 24,000 point, possibly with 24,000 carried over from a previous year. For 48,000 points, the fees would be over $8000/year.

 

[Mike Doiron]

OK that helps. Can you explain what the gold level signifies or what benefits are different for a gold member?

Also, if I can obtain her login information will I be able to determine what her annual point ownership is?

Thanks again.

 

[artringwald]

Here's a chart that shows the benefits at different levels: https://cmsprod.diamondresorts.com/sites/default/files/US_Benefits-for-All-Members-July-16.pdf

This describes all the membership benefits: http://tug2.net/timeshare_advice/US-Member-Benefits-Directory_10.pdf

 

[pedro47]

I think it is to late deed back her t/s for 2016. She will need to pay m/f for 2017 and have a pay off loan on her t/s to start the process for 2017.