New Wyndham Website (2020)

[cbyrne1174]

Are the Asia Pacific resorts supposed to be removed? I thought I remember having them in very limited inventory.

 

[ladawgfan]

Sounds good. I’m still curious as to how your group was formed and how you got Wyndham to work with you. I’m a Presidential owner and also own a boatload of resale contract Wyndham points. I’m just wondering how you got their attention. Your group sounds like our best chance of getting changes made.

It would be nice if Wyndham would communicate with all the owners that are in the dark as to what is being done to address the issues. Instead of promoting a “new website look and functionality” on an owners website they should be letting the owners know what steps they are taking to address the problems and when we can expect solutions. There has been absolutely no communication from Wyndham that they are working on these issues. Your posts on TUG have been the only indication I have had that changes may be forthcoming. Thanks again.

 

[HitchHiker71]

Sounds good. I’m still curious as to how your group was formed and how you got Wyndham to work with you. I’m a Presidential owner and also own a boatload of resale contract Wyndham points. I’m just wondering how you got their attention. Your group sounds like our best chance of getting changes made.

It would be nice if Wyndham would communicate with all the owners that are in the dark as to what is being done to address the issues. Instead of promoting a “new website look and functionality” on an owners website they should be letting the owners know what steps they are taking to address the problems and when we can expect solutions. There has been absolutely no communication from Wyndham that they are working on these issues. Your posts on TUG have been the only indication I have had that changes may be forthcoming. Thanks again.

Long hours and hard work - just like anything else in life. A lot of relationship building at the owners meetings and persistent follow ups and earning trust gradually over time.

It doesn’t hurt that I run a DevOps organization using very similar development methodologies when compared to the new Wyndham digital transformation team, and Richelle understands UAT, QA and change management very well. Together we make a good team and have done the hard work to build the relationships over the past couple of years. Richelle and I also admin and/or moderate several Wyndham FB groups and are influencers and trusted advisors to many owners as a result. These types of things all matter to Wyndham.

Wyndham also publishes periodic announcements via their social media feeds on expected updates, one such example below for reference.

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[ladawgfan]

I’ve never seen anything like this. Do they publish these on the owners website.

I do have a suggestion that you may want to consider. The calendar view from two systems ago provided the specific unit types that were available on each day at the specific resort. This was extremely helpful in identifying availability options rather than than having to search by trial & error using different criteria using the “old” System.

 

[MaryBella7]

So in the resort Suites area - list the village name in the drop down here:

2 bedroom - Crestview
2 bedroom - Ridge Top
2 bedroom - Depuy
2 bedroom - River Village

Or is the preference to keep the drop down list as is and list the village name on the web page after the bedroom designation?

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The village should be listed with the room type, or the drop down should be grouped by village. But even though 2 Bedroom Is listed multiple times in the drop down, when you go to details for a 2 bedroom deluxe in both places, for example, every floor plan is Crestview. Crestview is one floor. Two bedroom deluxe in Ridge Top is 2 floors with both bedrooms and full baths upstairs. This will matter to people who may have some mobility issues, even minor ones.

 

[HitchHiker71]

The village should be listed with the room type, or the drop down should be grouped by village. But even though 2 Bedroom Is listed multiple times in the drop down, when you go to details for a 2 bedroom deluxe in both places, for example, every floor plan is Crestview. Crestview is one floor. Two bedroom deluxe in Ridge Top is 2 floors with both bedrooms and full baths upstairs. This will matter to people who may have some mobility issues, even minor ones.

Got it - I will add this item under our content management section - thanks for providing the requested details.

 

[HitchHiker71]

I’ve never seen anything like this. Do they publish these on the owners website.

To my knowledge they don't post these on the website - that's what social media feeds using push technologies like Facebook and Twitter are for.

I do have a suggestion that you may want to consider. The calendar view from two systems ago provided the specific unit types that were available on each day at the specific resort. This was extremely helpful in identifying availability options rather than than having to search by trial & error using different criteria using the “old” System.

I have no frame of reference for this feature since I wasn't an owner until July 2018. If what you're saying is that the calendar somehow displayed the specific unit types that were available on each day all at the same time - this isn't going to work for devices with limited real estate - or are you saying you could segment by unit type (like choose "one bedroom" and the availability calendar would show you dates when one bedrooms were available? If the latter, this is an option that we saw in the wireframes for the new availability calendar coming late June timeframe best estimate. IF the former, again I don't see how to do this as there's too much data to display all at once. I think having to choose the unit size/type basically gives you this same functionality without consuming too much screen real estate. Either way - let's see what the MVP v1.0 availability calendar gives us, and we can then start to iterate on feature enhancements from there.

 

[Silverdollar]

To my knowledge they don't post these on the website - that's what social media feeds using push technologies like Facebook and Twitter are for.



I have no frame of reference for this feature since I wasn't an owner until July 2018. If what you're saying is that the calendar somehow displayed the specific unit types that were available on each day all at the same time - this isn't going to work for devices with limited real estate - or are you saying you could segment by unit type (like choose "one bedroom" and the availability calendar would show you dates when one bedrooms were available? If the latter, this is an option that we saw in the wireframes for the new availability calendar coming late June timeframe best estimate. IF the former, again I don't see how to do this as there's too much data to display all at once. I think having to choose the unit size/type basically gives you this same functionality without consuming too much screen real estate. Either way - let's see what the MVP v1.0 availability calendar gives us, and we can then start to iterate on feature enhancements from there.

I agree with D-Hart. The pre-2017 website allowed owners to see the "first available date" at every resort with one click of a button. You could enter the specific # of days and # bedrooms you wanted and it would immediately bring up every resort in the system that matched that criterion. Then, you could quickly scroll through the available dates/resorts and make a selection in a matter of seconds, if not a couple minutes. Under the current system, you have to select a specific resort and enter a specific date and HOPE something is available. If not, then you have to laboriously search one resort at a time, one week a time, month after month, wasting a lot time. I believe there are probably many owners like myself that would like to see what's available first and then make a decision, rather than tediously searching week by week, and month by month in hopes of finding something.

 

[MikeandLisaR]

This all reminds me of my first experience with time shares back in the summer of 1981 in Las Vegas. I don't remember the time share company, it was after all 40 years ago, but what I do remember is that we were picked up in a shinny new, air conditioned van. The driver got out, opened the door for us and offered us cool drinks. The driver then drove the two of us to the resort where we were offered Champaign and snacks, and taken on a tour of the resort. Then we went back to the sales area where we were given the hard sell. Everyone on here has been through it so you know what I'm talking about. It might have been a great deal, looking back, but at 20 and 21 years old we didn't even own a house so we didn't have the resources to buy a time share. We didn't know the sales presentation was for a time share. We were offered a free gift to attend a presentation. Once we finally got away from sales we had to ask how to get back to where we started. We were directed to the back door where there was an old banged up van that we were told the AC didn't work and that when there were enough people they would take us back to the strip. I remember the temperature one of the three days we were there was 111 degrees. No AC for non buyers.

I guess my point is this: Not long ago on the old site I noticed a disclaimer saying, not a direct quote, the purpose of this site is for the solicitation and sales of time shares. That's the purpose of the new site. Until we get an owners site that's purpose is owners issues starting with booking and continuing with information about our ownership only. What we as owners need will be second to sales. One place to start is here, TUG, another is to decline sales presentations until such a site exist.

 

[55plus]

Just spoke to a very frustrated VC to make a reservation. They have access to a calendar view, something Wyndham took away from us. She said their workload increased dramatically since the new and not so improved website rolled out. I put her through her paces to find a reservation for July. I told her if the calender view was available to me I wouldn't need to call. It's a shame Wyndham caused these problems and issues with the new and not so improved website.

 

[Sandi Bo]

Just spoke to a very frustrated VC to make a reservation. They have access to a calendar view, something Wyndham took away from us. She said their workload increased dramatically since the new and not so improved website rolled out. I put her through her paces to find a reservation for July. I told her if the calender view was available to me I wouldn't need to call. It's a shame Wyndham caused these problems and issues with the new and not so improved website.

Crazy to increased their workload like this. We had our feet held to the coals if we released anything that increased call volume. The idea is to reduce calls, not increase.

I have been more than impressed with the help I've received from VC's. Glad they have an availability calendar - I've been calling. Until they get an availability calendar up and working, I plan to continue to do so. Wait times have not been bad. They can also tell when your points are expiring (something we cannot do online).

 

[Richelle]

Crazy to increased their workload like this. We had our feet held to the coals if we released anything that increased call volume. The idea is to reduce calls, not increase.

I have been more than impressed with the help I've received from VC's. Glad they have an availability calendar - I've been calling. Until they get an availability calendar up and working, I plan to continue to do so. Wait times have not been bad. They can also tell when your points are expiring (something we cannot do online).

On the main page is gives me "Use year December 31st, 2020" I think it should say "Points expire December 31st, 2020". Is that what you are looking for?

 

[Sandi Bo]

On the main page is gives me "Use year December 31st, 2020" I think it should say "Points expire December 31st, 2020". Is that what you are looking for?

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Hmm... My dashboard shows Use Year Date September 30, 2020. I was referring to when I go to the Points Summary page, in the Transaction History (which takes over 45 seconds to load), the drop down defaults to Current Use Year 01/01/2019-12/31/2020 (screenshot attached). Note there are no 2020 transactions in the list, I have to change the drop down selector to All Use Years. FYI - the top of the points summary page states that my current use year is 10/01/2019-09/30/20.

 

[Richelle]

-
Hmm... My dashboard shows Use Year Date September 30, 2020. I was referring to when I go to the Points Summary page, in the Transaction History (which takes over 45 seconds to load), the drop down defaults to Current Use Year 01/01/2019-12/31/2020 (screenshot attached). Note there are no 2020 transactions in the list, I have to change the drop down selector to All Use Years. FYI - the top of the points summary page states that my current use year is 10/01/2019-09/30/20. View attachment 21709

From the time I click "points summary" on the main page, to the time it loads my Jan to Dec 2020 use year transactions was less than 9 seconds in Chrome. That includes the time I used the drop-down to switch to the January to December use (it defaults to Oct 1, 2019, to Sept 30th, 2020). I changed to "all use years" and it took less than 3 seconds to load all my transactions dating back to May of 2017. I am not sure why yours take that long to load. I have similar speeds on my mobile device, but it's about a few seconds longer due to being on mobile service and not wifi.

 

[Richelle]

-
Hmm... My dashboard shows Use Year Date September 30, 2020. I was referring to when I go to the Points Summary page, in the Transaction History (which takes over 45 seconds to load), the drop down defaults to Current Use Year 01/01/2019-12/31/2020 (screenshot attached). Note there are no 2020 transactions in the list, I have to change the drop down selector to All Use Years. FYI - the top of the points summary page states that my current use year is 10/01/2019-09/30/20. View attachment 21709

Why is the date range almost two years? Is that a bonus point pool?

 

[Sandi Bo]

Why is the date range almost two years? Is that a bonus point pool?

I don't know. I do not have any bonus points. Best guess is the system is confused either by points realignments (mine has been a cluster from the first time they announced they were going to do it) and/or credit pool points (the last of mine expired May 18, 2020).

 

[bobbyoc23]

I received an email a couple days ago with the message below. Good job guys, looks like your efforts are bearing fruit. We all appreciate your hard work reporting the issues to Wyndham. I look forward to these updates coming soon.

I understand they communicated to you when the updates will be implemented, but I'm glad they are contacting owners and demonstrating some transparency.

 

[Wyndhamgirl]

The old website gave phone numbers to the resort. Now I can’t locate any numbers anywhere. When I look it up all I get are extra holidays phone number. Why would they have removed the phone number to the resort. If someone else finds it let know. Is irritating. Why would they remove that!!

 

[cbyrne1174]

The old website gave phone numbers to the resort. Now I can’t locate any numbers anywhere. When I look it up all I get are extra holidays phone number. Why would they have removed the phone number to the resort. If someone else finds it let know. Is irritating. Why would they remove that!!

If you just google the resort, google always has it pulled up:

 

[Braindead]

If you just google the resort, google always has it pulled up:

View attachment 21744

You’re correct but that’s BS when an owner is looking at the resort page on the OWNERS website!!
Maybe they should add “You will have to google for the phone number“ on the OWNERS website!!

 

[HitchHiker71]

If you just google the resort, google always has it pulled up:

View attachment 21744

There also a list of all resort phone numbers here:

Resorts Contact List

Need to make a call to a Club Wyndham resort? Check out a full contact list of all Club Wyndham resorts here.

clubwyndham.wyndhamdestinations.com

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[ladawgfan]

Well it looks like they’ve succeeded in making it worse. I noticed las night that a system upgrade was happening, but no changes to enable to search by resort or adding an availability calendar. I tried to search availability at Bonnet Creek fro 8/9 -8/15, but after 15 minutes of “hold tight, my resorts are loading“ I gave up. This is beyond ridiculous.

 

[55plus]

Well it looks like they’ve succeeded in making it worse. I noticed las night that a system upgrade was happening, but no changes to enable to search by resort or adding an availability calendar. I tried to search availability at Bonnet Creek fro 8/9 -8/15, but after 15 minutes of “hold tight, my resorts are loading“ I gave up. This is beyond ridiculous.

Totally agree. WTF? When will Wyndham fix that piece of crap website they are making us pay for?

 

[jules54]

Hate the new site. Won’t pull up the resort I’m looking for unless I put the search in wth city. Jumps back to view available dates on resort listing when I’ve already put date timeframe in. Had other owners tell me they have to call Wyndham to cancel a reservation. At least that is not happening to me YET.

 

[HitchHiker71]

Hate the new site. Won’t pull up the resort I’m looking for unless I put the search in wth city. Jumps back to view available dates on resort listing when I’ve already put date timeframe in. Had other owners tell me they have to call Wyndham to cancel a reservation. At least that is not happening to me YET.

If the date range you are inputting isn't beyond 8/1 - chances are this is happening because the resort isn't taking net new reservations due to COVID-19. While a subset of resorts are open - they are only open for existing reservations already on the books - not for net new reservations. The website should actually error with this specific response - but it appears it's looping back to the resort page when this occurs. I've seen this on multiple occasions on the FB groups over the past several days.