New shower soap at MVC resorts

[bazzap]

Outside of Hawaii and the Caribbean, they didn't service the rooms mid week anyway. The loss of housekeeping is really no impact unless someone paid for midweek cleanings. I do find them much more open to calling down and asking for additional supplies now than pre-covid. Before it seemed like you were asking for someone's first born if you wanted more supplies, now they are more than happy to bring it.

MVC resorts still have daily room service in Europe (limited) and Asia (full).

 

[NboroGirl]

Outside of Hawaii and the Caribbean, they didn't service the rooms mid week anyway. The loss of housekeeping is really no impact unless someone paid for midweek cleanings. I do find them much more open to calling down and asking for additional supplies now than pre-covid. Before it seemed like you were asking for someone's first born if you wanted more supplies, now they are more than happy to bring it.

I never call down for extra supplies. I always just pilfer them off of a housekeeping cart parked nearby. Am I not supposed to do that?

 

[dgf15215]

Marriott is/was the largest supplier of unused bar soap (and the scraps of used bar soap) to the non-profit "Clean the World" which remanufactured the soap for use in third-world nations and during emergencies in sanitation packets. The use of the terrible replacement soap products is lousy for all concerned.

 

[bazzap]

At some MVC resorts, e.g. Phuket, there are now timed plans to move away from the small bathroom amenity bottles to large wall mounted dispensers (after using up all old inventory and stock first)

 

[BJRSanDiego]

I did a google search for "bulk soap bars" and found that in a mere 500 qty, that the price was under $ 0.20. I suspect that at the 100,000 to 1 million quantity that the price may be around $0.10. Plus, they probably got some "good will" in their program to remanufacture the soap and donate it. That would offset that puny 10 cents either further. But there are going to be a number of disappointed TS owners. So, in my opinion, they will lose more than they stand to gain. I plan to post my displeasure in social media for any Marriott resort where I don't get the unusual amenities.

 

[Superchief]

I'm at Crystal Shores now and the soap and lotion provided are extremely disappointing. The soap bar is enough for 2 showers and there is only a 2Oz bottle of lotion (at a Florida Beach resort). The front desk staff said they are getting several complaints per day. They expressed that it was a new Marriott (not MVC) brand standard but I don't know why MVC would be using Marriott's brand standards for anything.

I have been a MVC owner since Royal Palms opened and hope this new policy is short lived. We pay maintenance fees that should cover decent soap, shampoo, conditioner, and lotion. A sufficient amount should be provided for the length of stay. These small quantities are increasing our housekeeping cost because they now have to spend a lot of time bringing these requested items to the villas. I actually went to the front desk for extra supplies, but they gave me different bars of soap the size of a Necco wafer. I plan to contact corporate and hope others do the same. I'm tired of paying higher activity fees for non-owners to get free booze at our resorts, but we can't even get decent basic supplies.

 

[controller1]

They expressed that it was a new Marriott (not MVC) brand standard but I don't know why MVC would be using Marriott's brand standards for anything.

Since you didn't have an emoji after this I'm not sure if you're being facetious or not. I would make a bet the licensing agreement between MVC and Marriott requires certain Marriott brand standards be used at the timeshares with the Marriott name.

 

[Fasttr]

A buddy of mine is the finance manager at a Marriott owned (not just operated) hotel in CT. Last time we got together about a month ago, he was commenting on how their usual supplier of the soaps, etc for guest rooms was having extreme difficulty with supply, so they were often running out of things. I didn’t think much about it at the time, but perhaps Marriott is trying alternate suppliers/products in an effort to find a more stable supply.

Based on what has been reported, it sound like they have more work to do.

 

[Mlvnsmly]

A buddy of mine is the finance manager at a Marriott owned (not just operated) hotel in CT. Last time we got together about a month ago, he was commenting on how their usual supplier of the soaps, etc for guest rooms was having extreme difficulty with supply, so they were often running out of things. I didn’t think much about it at the time, but perhaps Marriott is trying alternate suppliers/products in an effort to find a more stable supply.

Based on what has been reported, it sound like they have more work to do.

Last Nov/Dec at Lakeshore they had Tommy Bahama toiletries. I figured it was due to supply issues. I'm curious what they'll have this year when we're back. We did have the aforementioned soap at Ocean Pointe, but we use body wash anyway so it didn't matter to us.

 

[jmhpsu93]

I mentioned this thread to my wife, then we got here at Harbour Lake and she brought out the precision drilled bar soap and started laughing at how ridiculous it was.

 

[Superchief]

Since you didn't have an emoji after this I'm not sure if you're being facetious or not. I would make a bet the licensing agreement between MVC and Marriott requires certain Marriott brand standards be used at the timeshares with the Marriott name.

MVC has had the same soap and other products at all the resorts for the past several years, and they are nothing like any that I've had at Marriott hotels. I don't know why they would start now. Hotels have daily service so they can get away with smaller containers.

 

[HudsHut]

@aklausing
That is the same soap here at Marriott's Desert Springs. Yes, it's a teeny size, and hollow in the middle.

 

[controller1]

MVC has had the same soap and other products at all the resorts for the past several years, and they are nothing like any that I've had at Marriott hotels. I don't know why they would start now. Hotels have daily service so they can get away with smaller containers.

I assumed and you know what that can do!

I am familiar with Westin timeshares that use the same Westin Heavenly Bath White Tea products as the hotels do and the timeshares also use the same Westin Heavenly Bed and dress the bed the same as the hotels. I assumed Marriott did the same for consistency between the hotels and timeshares that share the Marriott name.

 

[hajjah]

My mistake, lotion and shampoo something from another company. Still tiny.

Sent from my SM-G960U using Tapatalk

We've been here at Newport Villas since last Saturday. We have the regular Sonoma products in our unit.

 

[jackio]

We are at Grand Chateau. We have the soap with the holes, but the shampoo is Sonoma.

 

[Fasttr]

MVC has had the same soap and other products at all the resorts for the past several years, and they are nothing like any that I've had at Marriott hotels. I don't know why they would start now. Hotels have daily service so they can get away with smaller containers.

From my buddy in the biz…. MVC does get soap product from the same supplier as most Marriott hotel brands. He also confirmed Marietta continues to have supply issues, so I assume MVC, like the hotels, are just trying to fill with whatever they can get their hands on.

Here are some links.

Marriott Select Brands Marriott Select Brands

Click here to visit Marriott Hotels Tea Tree EcoEclipse Dispenser System -Exclusive to Marriott Select Brands and Independent Properties. Click on the photo above for details. SHOWER. RELAX. REPEAT.AMENITY COLLECTION INCLUDES:Paul Mitchell the number one salon brand – enhancing each and every...

www.mariettahospitality.com

Marriott Vacation Club Marriott Vacation Club

Click here to visit Marriott Vacation ClubMarriott Vacation Club – Sonoma Collection Savor the aroma of freshly crushed grape seed, red raspberry and green apple extracts. Made with ingredients that call Sonoma Home® — unspoiled beauty and healthy lifestyle are captured throughout the...

www.mariettahospitality.com

Appears the Soapbox stuff comes from them, as well. The paragraph at the bottom of this link appears to tout the benefits of the soap with the holes drilled in it.

Delta Hotels Delta Hotels

Click here to visit Delta HotelsSoapbox Collection Exclusively for Delta Hotels by MarriottNatural Body Care That Gives BackAttributes:Heart-warming and memorable: each room amenity kit gives back to someone in need.Soapbox products will inspire and surprise your guests with quality ingredients...

www.mariettahospitality.com

 

[OutAndAbout]

We do this every time it's insufficient. They are not going to nickel and dime me! I am going to nickel and dime them. Coffee, soap, shampoo, whatever and they've never refused the requests anywhere we've been to.

Some MVC charge for extra laundry detergent and point you to the marketplace.

 

[BJRSanDiego]

We checked in to Newport Coast (Ca.) and yes, we have the miniature soaps with holes in them and miniature lotions, shampoo, conditioner.

This sucks !! I think that motel 6 and 8 days inn has bigger amenities.

So, I posted on the Marriott Corporate website on FB. I'm planning on writing some of the senior officiers. I also posted on the Marriott Newport Coast FB site. I encourage other owners who are similarly disappointed that they post on these sites. Maybe if enough people complain that Marriott will return to sanity.

My feeling is that we are paying a premium with our maintenance fees. If you price out the cost of the bulk-purchased amenities, it is under $ 0.50 in total. So, maybe there is a $0.20 or 0.25 savings.

I'm not going to be bashful in requesting more soap, etc.

 

[Superchief]

We checked in to Newport Coast (Ca.) and yes, we have the miniature soaps with holes in them and miniature lotions, shampoo, conditioner.

This sucks !! I think that motel 6 and 8 days inn has bigger amenities.

So, I posted on the Marriott Corporate website on FB. I'm planning on writing some of the senior officiers. I also posted on the Marriott Newport Coast FB site. I encourage other owners who are similarly disappointed that they post on these sites. Maybe if enough people complain that Marriott will return to sanity.

My feeling is that we are paying a premium with our maintenance fees. If you price out the cost of the bulk-purchased amenities, it is under $ 0.50 in total. So, maybe there is a $0.20 or 0.25 savings.

I'm not going to be bashful in requesting more soap, etc.

I also plan to write to GM's at my resorts and MVC customer affairs. Does anyone know the email address for the head of customer affairs at MVC?

 

[Fasttr]

You guys are really lathered up over this cheap soap!! ;-)

 

[TheTimeTraveler]

I understand why people are upset about the "lessor" soaps they appear to getting at the MVC Resorts, however I don't see anyone complaining about that packaged thing they leave in the kitchen that they call "Paper Towels".

Those paper towels they leave for you are the absolute poorest representative of paper towels you can buy (ultra thin, ultra useless, substandard) and we always bring our own roll of Bounty ("Select a Size") or Brawny. Now Bounty and Brawny are paper towels that will do a great job!

Do people when shopping in stores actually buy rolls of substandard paper towels for their own homes? Or do those substandard paper towel companies depend on the hospitality industry for their sales and operating profits?



.

 

[pedro47]

We were at a Marriott's Residence Inn this weekend. We received one tiny small of soap for two (2) and there were three (3) liquid dispenser in the bath shower area. No big problem for us we always bring two (2) bars of Dove soap.

We also bring our own paper towels on our timeshare vacation.

 

[dioxide45]

I understand why people are upset about the "lessor" soaps they appear to getting at the MVC Resorts, however I don't see anyone complaining about that packaged thing they leave in the kitchen that they call "Paper Towels".

Those paper towels they leave for you are the absolute poorest representative of paper towels you can buy (ultra thin, ultra useless, substandard) and we always bring our own roll of Bounty ("Select a Size") or Brawny. Now Bounty and Brawny are paper towels that will do a great job!

Do people when shopping in stores actually buy rolls of substandard paper towels for their own homes? Or do those substandard paper towel companies depend on the hospitality industry for their sales and operating profits?



.

Yes, the paper towels are awful. I have seen some resorts with great Scrub Mommy sponges in the kitchen. That is a big upgrade from the usual cheap yellow sponges that they often have.

 

[controller1]

Do people when shopping in stores actually buy rolls of substandard paper towels for their own homes? Or do those substandard paper towel companies depend on the hospitality industry for their sales and operating profits?
.

Some people are probably not as fortunate as many of us on TUG. Good quality paper towels are relatively expensive compared to a roll of the lesser quality towels. So yes many people buy those substandard paper towels for their own home since they are on an extremely limited budget and need to spend their dollars on other necessities.

We're fortunate to be a Bounty Select-A-Size household.

 

[Superchief]

P&G recently announced big price increases on many of their products, including paper products. My wife and daughters use paper towels for everything so I've switched to Kirkland paper towels. I really don't mind the cheaper towels if it keeps my MF's lower.