SueDonJ
Moderator
- Joined
- Jul 26, 2006
- Messages
- 16,870
- Reaction score
- 6,214
- Location
- Massachusetts and Hilton Head Island
- Resorts Owned
- Marriott Barony Beach and SurfWatch
Thanks for posting. I was on marriott.com yesterday looking at rooms for August 1st. I would have liked to check this out and there are rooms available but not at the 30% last minute discount of points. I called and asked about the discount. They didn't even know the place was online as MVCI yet. I was told the 30% discount isn't automatic. It depends on the resort. I said that is news to me. All of the benefit information says 30% discount...doesn't say at participating resorts. However, I just checked the benefits page and it does, in fact, say based on availability. I'd never run into that before.
I don't think this is correct, or if it is, this is the first resort/instance that's been reported to TUG of it not being automatic.
With the owner cash discounts, "based on availability" has always meant that the number of rooms available for discount stays is capacity-controlled by Marriott, not in MVW's control, requiring codes if booked through Marriott or Owner Services. So, even if all rooms are not booked, a discount may not be available.
With the DC Points discounts based on status-tier levels, "based on availability" has always meant that if all units are not booked, the applicable discount will be automatic during the reservation process. It's controlled by MVW, booked through Owner Services and no codes are needed.
I wouldn't accept what a single rep has told you. It might be true (and if it is it's very disappointing) but I'm more inclined to believe that it might be a programming issue with the resort just coming online. If I were looking to book this within a "Last Minute Reservations Point Discounts" window, I'd escalate my call to an Owner Services supervisor or above.
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