Hello group,
Did anyone know the cancellation policy changed? As of Jan. 1 you must cancel by 90 days or you lose 25% of your points. I was unaware of this change. I have a reservation for March 21 that I had been thinking about canceling because my mother is in the hospital and will probably need to be moved to a nursing home at some point. I was thinking of canceling in
December, but at that time the policy was that you would not lose points if you cancelled by 60 days, so I thought I would wait in case my mother's situation changed.
Today, I tried to cancel the reservation and got a message that I would lose 25% of my points because I had not cancelled within the 90 day period. I called a vacation councilor and was told there was nothing they could do. That was the policy. I asked to speak to a supervisor in case he would be able to grant an exception due to the circumstances, but was told my call
was not a "supervisor call" and he would not speak to me.
I have sent an e-mail to Steve Cloobeck. I don't know if there is anything else I can do. Is there a customer relations department that could help me? This is just not fair!
Did anyone know the cancellation policy changed? As of Jan. 1 you must cancel by 90 days or you lose 25% of your points. I was unaware of this change. I have a reservation for March 21 that I had been thinking about canceling because my mother is in the hospital and will probably need to be moved to a nursing home at some point. I was thinking of canceling in
December, but at that time the policy was that you would not lose points if you cancelled by 60 days, so I thought I would wait in case my mother's situation changed.
Today, I tried to cancel the reservation and got a message that I would lose 25% of my points because I had not cancelled within the 90 day period. I called a vacation councilor and was told there was nothing they could do. That was the policy. I asked to speak to a supervisor in case he would be able to grant an exception due to the circumstances, but was told my call
was not a "supervisor call" and he would not speak to me.
I have sent an e-mail to Steve Cloobeck. I don't know if there is anything else I can do. Is there a customer relations department that could help me? This is just not fair!