jerseyfinn
TUG Member
The 'Sunset' building opened at Oceana Palms on Saturday, 23 February. This new building is located directly behind the 'Sunrise' building. It has 6 side view apartments per floor and will add 72 apartments to the resort (? someone else can verify ).
Wife & I got in on Sunday, the day after. We're told that 67 check-ins occur these two days ( unconfirmed info but likely close). The one sure fact is that the addition of this second building allows Marriott to go gang busters pushing the VC program. It is amply clear here already that we legacy owners will be treated as Marriott guests whilst Marriott's mind and heart refocuses upon VC.
Resort does feel more peopled & the big improvement is at the Reflections bar which aside from afternoon traffic, can be a no man's land at night.
That said, something is awry here at Oceana Palms. My early take is that new management is more disengaged than the previous GM and the measure of this is that most of the veteran frontline associates have left. It's difficult to draw any distinct conclusion here as people do indeed move on, especially those dependant upon tips. The new frontliners are Marriott trained, but very wet behind the ears. They are not up to speed on how to deal with and interact with owners. A fixable problem witih time and supervision, but it is the later which is so dearly missing at the front desk as I fear managemant's mind is elsewhere.
This is at least my initial sbjective reaction as my Marriott radar scans the resort and interacts with other owners. But hey, no one can mess up the great beach, the vista views from the hi-rise towers or the great apartments ( well, with the later they can indeed create problems as my wife and I learn
). I leave it for other owners to come and smell the roses and see if they smell what I smell -- it could be my socks
.
Barry
Wife & I got in on Sunday, the day after. We're told that 67 check-ins occur these two days ( unconfirmed info but likely close). The one sure fact is that the addition of this second building allows Marriott to go gang busters pushing the VC program. It is amply clear here already that we legacy owners will be treated as Marriott guests whilst Marriott's mind and heart refocuses upon VC.
Resort does feel more peopled & the big improvement is at the Reflections bar which aside from afternoon traffic, can be a no man's land at night.
That said, something is awry here at Oceana Palms. My early take is that new management is more disengaged than the previous GM and the measure of this is that most of the veteran frontline associates have left. It's difficult to draw any distinct conclusion here as people do indeed move on, especially those dependant upon tips. The new frontliners are Marriott trained, but very wet behind the ears. They are not up to speed on how to deal with and interact with owners. A fixable problem witih time and supervision, but it is the later which is so dearly missing at the front desk as I fear managemant's mind is elsewhere.
This is at least my initial sbjective reaction as my Marriott radar scans the resort and interacts with other owners. But hey, no one can mess up the great beach, the vista views from the hi-rise towers or the great apartments ( well, with the later they can indeed create problems as my wife and I learn
Barry
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