No wonder owners’ weeks sit unrented on Koala. When potential guests who are ready and interested are treated this poorly, they simply move on… or are met with responses that feel unnecessarily hostile and disproportionate to basic requests for help.
For a platform operating in the vacation rental space, where timing, accuracy, and communication are everything, Koala's level of unreliability and poor customer service is completely unacceptable.
I wouldn’t want my bookings depending on Koala with that level of support. Very disappointed in Koala.