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MVC "Vacation Advisors"

Ixchel

Guest
Joined
Oct 10, 2021
Messages
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Resorts Owned
Marriott Grand Ocean
Marriott Vacation Club
Shell Vacation Club SFW
We are MVC owners and stay at MVC properties about every 6-8 weeks, booked with Club Points. Recently have noticed that the Pre-Arrival calls are basically just a sales call to get you signed up for yet another presentation, so, we have started ignoring the calls and just send our Pre-Arrival requests by email, with variable success.

Recently the Advisor left a Voice Message requesting we return call to " Confirm Our Reservation ". They also sent an email and wanted a reply confirming we received it, stating they had " Important Information" . The email wasn't addressed specifically to us, and I suspect its a generic one used for those who don't answer the phone.

All of this is a lot more pushy than in the past. We really have no need to sit through a presentation and hate the intrusive calls.

Is this a new thing? Do we have to verbally confirm our reservation with them or risk losing it? Can a "Vacation Advisor " cancel an owner reservation if they don't call to confirm?

All reservations are made directly on the MVC website and have confirmation #.

Thanks for any insight.
 

Hindsite

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No they can't cancel a reservation its just sales trying to pressure you into something that has no value. Continue to ignore it and if you get cornered give them hell about wasting your time on something worthless. If you don't get "walked" from the sales office you haven't tried hard enough :ROFLMAO:.

The desperation is off the scale, because the really don't have much of value to sell. Same as when they try to pressure owners into "trading in" their weeks for points, nothing more than trying to get commission for selling old rope.
 

jme

TUG Member
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Location
Southeast,TUG since '98
Resorts Owned
Marriotts:
Grande Ocean x 6
Barony x 2
OceanWatch x 1
Manor Club x 1
.
Waterside by Spin x 2
Sheraton Bdw Pln x2
ChurchSt/Charleston x2
Attention: They are no more confirming your reservation than a call would be from the maintenance department.

First of all they have no authority to do anything of the sort, and secondly all they're REALLY calling for is TRULY, and singly, to sign you up for a presentation.
Their purpose may be valuable to the program, but it is 100% outside the realm of "reservations", so have no fear.
They WILL keep calling until you ask them not to.
They do have a "box to check", but it has nothing to do with your actual stay.
They are merely the appointed (and paid) recruiters for the "Update", and they may be authorized to hand you a gift bag upon arrival, but that's about it.
Oh yeah, they can call restaurants for a few dining reservations on your behalf, but that line is just a deceitful lead-in and smoke screen
to start a conversation, with the end game of adding another set of names to the presentation appointment book.
Frankly I do enjoy talking to them---I do "meet a new friend"--- AND, they are genuinely nice people-----but I also let them know BEFORE they ask the big question
about signing up that I will not be desiring to attend any updates, "Thank You", so kindly allow me to put a HOLD on any phone calls before or during our stay.
Be nice, they have a job to do----- but know their true purpose when the phone rings---- and also know there's a good way and a bad way to handle those calls.

P.S. If you aren't available and they leave a message about "needing to confirm your reservation" and that they "have important information",
know that they are simply wanting to say the same things as I've mentioned above, and that the only CONFIRMATION they're really seeking
is that they can NOW check their box that they actually spoke to you.
 
Last edited:

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
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48,915
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Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
We are MVC owners and stay at MVC properties about every 6-8 weeks, booked with Club Points. Recently have noticed that the Pre-Arrival calls are basically just a sales call to get you signed up for yet another presentation, so, we have started ignoring the calls and just send our Pre-Arrival requests by email, with variable success.

Recently the Advisor left a Voice Message requesting we return call to " Confirm Our Reservation ". They also sent an email and wanted a reply confirming we received it, stating they had " Important Information" . The email wasn't addressed specifically to us, and I suspect its a generic one used for those who don't answer the phone.

All of this is a lot more pushy than in the past. We really have no need to sit through a presentation and hate the intrusive calls.

Is this a new thing? Do we have to verbally confirm our reservation with them or risk losing it? Can a "Vacation Advisor " cancel an owner reservation if they don't call to confirm?

All reservations are made directly on the MVC website and have confirmation #.

Thanks for any insight.
Recently? Pre-arrival calls have been marketing/sales calls for as long as I can remember.
 

Ixchel

Guest
Joined
Oct 10, 2021
Messages
98
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25
Resorts Owned
Marriott Grand Ocean
Marriott Vacation Club
Shell Vacation Club SFW
Recently? Pre-arrival calls have been marketing/sales calls for as long as I can remember.
In the past, they at least pretended to offer assistance with building requests, or offered insight into what construction was happening. They used to be on site concierge as well.
Now all we get are basically telemarketing calls from remote workers-- recently had one from an Adviser who had never even been to the property.
 

jmhpsu93

TUG Member
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Location
Maryland, USA
Resorts Owned
MVC Abound Points
MVC Grande Vista (x2)
MVC Cypress Harbour (x2)
MVC Harbour Lake (x2)
Golden Shores (Mexico)
At Manor Club right now, our pre-arrival call was great - we spend a few minutes going over the reservation, request, discussing golf, Busch Gardens, fireworks, restaurant recommendations, all before asking us about a presentation, which we took up their offer for $325. It was the on-site concierge, and I recognized her voice from previous visits.

I didn't consider it pushy or anything. :shrug:
 
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