MVC Kauai resort, Never again

[PeteBob]

If the Sonesta restaurant included Marriott guests then most likely Marriott was paying too.
Did they give a reason for not moving you?

Marriott blames Sonesta. Marriott claims no responsibility

 

[PeteBob]

In July, we stayed at KBC in an Ocean View 1BR on the 5th floor, above the tile cutting tent. It was noisy, but we weren't in the room that much. KBC is centrally located, but we'll stay in Princeville or Poipu next time. Turtles come to rest overnight at Poipu Beach after sunset.

How is the airport noise?

 

[Matthew DB]

Again, I am curious. MVC doesn't control Hawaiian Electric...which is soon headed into bankruptcy anyway because of the Lahaina debacle. What would you have liked MVC to do?

Kauai is not served by Hawaii Electric. It is the only island that is not. It is served by Kauai Co-op, a customer owned utility.

 

[Matthew DB]

How is the airport noise?

Usually not bad. The prevailing wind is from the North, so what you have are landing aircraft that isn't as bad as to the North. The helicopters are worse. They start mid morning and they take off going south and can be noisy.

 

[PeteBob]

How is the airport noise?

I did not have any issues associated with the airplanes.

 

[PeteBob]

I am very upset with Marriott's performance when the power went out at the Kauai Beach Club. My beef with Marriott is that I am not convinced that the Marriott was paying attention to the generator. MVC told us that it was the Sonesta that failed since they control the generator. That is an easy answer, and most people will buy it.

I disagree.

The Marriott team has a responsibility to manage the Sonesta employees that manage the generators that supply the Sonesta and MVC.

Here's the why. MVC represents us (MVC Customers) to the Sonesta. What that means is that the Marriott has a responsibility to monitor the Sonesta's performance to ensure that MVC customers have electricity 24/7365. More specifically, the Marriott should have their own expert monitoring the equipment. I say this because I asked 4 different Marriot employees and they all said that the Sonesta owns the generator. No one mentioned that the Marriott has an Engineer onsite that monitors the generators.

But.... What the Marriot failed to do is to fallow the basic rule which is "Trust but Verify". For example, there must be maintenance records. Does the Marriott monitor the data from the generator? Does the Marriott monitor the maintenance of the generator?

Lastly. I am thankful that no one was hurt and that no one was stuck in an elevator (uses the other generator), or had to climb many flights of stairs).

 

[KS2beach]

I’m at the Marriott Beach Club and I am very disappointed with this place.

There is significant construction on the property and they start work about 7:30am to 8am.

So where is my room? Ground floor, 50 feet from the construction. They would not move us to a better location.

On day two, the entire property went black, no power.. Took 2+ days to get back power.
FYI, this place is split into two companies. A Sonesta and MVC.

As a token for the thrash, Sonesta had an open restaurant for all guests, including MVC members.

What did MVC do? Nothing.

MVC blew it

The only thing that is awesome at this place is the beach. It’s big! Awesome waves each morning and gentle in the afternoon.

Did I mention the property is directly in the path for the small plane airport?

In summary, this place is a POS.

Thanks for the info-- will be planning Westin Princeville on our next trip (we had not been to Kauai before -normally go to Maui and Ohau)