• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Mt. Amanzi Maintenance Fees

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
I own two one-bdrm units at Mt. Amanzi.
Dunno how it started but.. I prepay Maint-Fees, one year in advance.

I send an email to them and ask to pay my estimated next year's fees.
Then.. I pay it.

A few days ago, I receive an email with two separate statements, with different due amounts.

I sent them an email inquiring about the nature of the two statements.
Didn't received a reply... so re-sent the email a couple of days later.
Still no reply !!!

Has anyone else experienced issues communicating with Mt. Amanzi ?
They normally... respond very quickly.

Doug
 

cerralee

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
708
Reaction score
121
Points
404
Location
ne pa
I haven’t received an invoice yet. Did the levies go up a lot? I have two peak weeks, what is the Levi amount this year and the number of TPU’s you get? The RCI calculator is showing 16 for my units. It usually takes me a couple of weeks of corresponding by email to get everything posted to my account. What day did you get your invoice. I looked through my mail and don’t see one.
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
I haven’t received an invoice yet. Did the levies go up a lot? I have two peak weeks, what is the Levi amount this year and the number of TPU’s you get? The RCI calculator is showing 16 for my units. It usually takes me a couple of weeks of corresponding by email to get everything posted to my account. What day did you get your invoice. I looked through my mail and don’t see one.
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
Hi Cerralee :wave:

I'm STRUGGLING to reply with this relatively new TUG system.

What are TPU's and how do I use the RCI Calculator ?

I received the invoices via email on Sept. 4th.

Levi amounts are (I believe... ) are:
1 Sep 2019 00:00 Opening Balance (000.00)
1 Sep 2019 09:34 (DINUA175299 / Levy 2020) LEVY UH 5BED FW R3 065.55 R2 728.93

1 Sep 2019 00:00 Opening Balance (R455.04)
1 Sep 2019 09:34 (DINUA175300 / Levy 2020) LEVY UH 5BED FW R3 065.55 R2 610.51

Doug
 

cerralee

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
708
Reaction score
121
Points
404
Location
ne pa
I'm STRUGGLING to reply with this relatively new TUG system.

What are TPU's and how do I use the RCI Calculator ?

TPU's are the number of trading power points RCI assigns to each deposit. My peak season Mt. Amanzi week usually gets 16 TPU's. If they haven't adjusted their calendar I might only end up with 10 TPU's.

To get the RCI calculator to see what your deposit might be log into your weeks RCI account and to MY ACCOUNT. Scroll down to MANAGE MY DEPOSITS and select. Under WEEKS YOU CAN DEPOSIT select Mt. Amanzi. Under Trading Power select CALCULATE.

If you have a fixed week enter the requested information. If you have a floating week you can play around and see the various trading powers they generate. I would use this tool to request a desirable floating week,
Ask for one later in the year so you don't loose any TPU's for depositing late.

The currency conversion rate looks really good right now. The current rate is 1 USD = 14.6586 ZAR I don't quite understand the levi amounts that are listed but with the current currency conversion rates your levi might be only 3,065ZAR = $209.093USD. I am not sure how to read your invoice correctly. I have a peak week and at last years levi my weeks are still under $300 for the year apiece.

Good Luck!!
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
The currency conversion rate looks really good right now. The current rate is 1 USD = 14.6586 ZAR I don't quite understand the levi amounts that are listed but with the current currency conversion rates your levi might be only 3,065ZAR = $209.093USD. I am not sure how to read your invoice correctly. Good Luck!!

Don't like this new TUG BBS's feature to "reply" :eek:

I also am not to comprehend... in my first statement:
  • R3 065.55 R2 728.93
Is "R3 065.55" supposed to be: ZAR 3,065.55 ???!!!
And what's "R2 728.93" in the first statement about ?:shrug:
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
The currency conversion rate looks really good right now. The current rate is 1 USD = 14.6586 ZAR I don't quite understand the levi amounts that are listed but with the current currency conversion rates your levi might be only 3,065ZAR = $209.093USD. I am not sure how to read your invoice correctly. I have a peak week and at last years levi my weeks are still under $300 for the year apiece.Good Luck!!

Hi CerraLee :wave:

Here's the email I sent TWICE and haven't received a reply yet:

Hello Riana or Riki Ras
1f600


I am confused with this statement(s).
Are these statements for 2019 or 2020 ???
I paid my estimated 2019 Maintenance-Fees on 4th April 2018

Apr. 4th 2018
Rika Ras <rika@mountamanzi.co.za>


Hello

Thank you for the estimate 2019 payment.
Your week/s has been deposited.
Enjoy your day

Another Question.... I received two statements:

WHY ???
1 Sep 2019 00:00 Opening Balance (R336.62)
1 Sep 2019 09:34 (DINUA175299 / Levy 2020) LEVY UH 5BED FW R3 065.55 R2 728.93

1 Sep 2019 00:00 Opening Balance (R455.04)
1 Sep 2019 09:34 (DINUA175300 / Levy 2020) LEVY UH 5BED FW R3 065.55 R2 610.51

Thank You

Douglas Kaya
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
UPDATE: October 5th 2019

I still have not been able to contact Mt. Amanzi !!!
I've sent at least 6 emails and have NEVER received a reply or acknowledgement of receipt.

Normally... I receive an email reply the next business day.

Has anyone been able to email them ?
How do you pay your maintenance-fee ?

TIA !
 

cerralee

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
708
Reaction score
121
Points
404
Location
ne pa
Look in your e-mails for a reply from levies@mountamanzi.co.za or Riana van der Walt. I received the notice on Wednesday, September 2 and sent my account number and credit card information the same day. I requested to let me know when my credit card had been charged and when the weeks were placed with RCI for deposit. The next day I had an e-mail saying the card was charged and the weeks had been banked. So far they have not shown up in my RCI account. Usually it takes a few back and forth e-mails and contacting RCI South Africa Specialists to get this accomplished.
I own two weeks as well and received two separate invoices in my e-mails. The amount that showed up on my charge card was the total of the two levies. Hope this helps!
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
Look in your e-mails for a reply from levies@mountamanzi.co.za or Riana van der Walt. I received the notice on Wednesday, September 2 and sent my account number and credit card information the same day. I requested to let me know when my credit card had been charged and when the weeks were placed with RCI for deposit. The next day I had an e-mail saying the card was charged and the weeks had been banked. So far they have not shown up in my RCI account. Usually it takes a few back and forth e-mails and contacting RCI South Africa Specialists to get this accomplished.
I own two weeks as well and received two separate invoices in my e-mails. The amount that showed up on my charge card was the total of the two levies. Hope this helps!

I ALWAYS email: levies@mountamanzi.co.za.
But... unlike you, NEVER received a reply !!!

Might you be willing to reply to Riana and ask her if she received emails from:
Doug.Kaya @ Gmail.Com ?

Thank You.

Doug
 

cerralee

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
708
Reaction score
121
Points
404
Location
ne pa
Did you prepay 2020 levies this year. The reply is from 2018, not 2019. I don't know why there are two different amounts, I would look over my credit card statements from this year and see if my account was charged. Are you putting your account # on your e-mails? Also make sure you are including your RCI account number and stating that you are from the United States. Sometimes it takes numerous e-mails to get a response. Check your credit card statements from this year and give her the date the charges were placed on your account.
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
Did you prepay 2020 levies this year. The reply is from 2018, not 2019. I don't know why there are two different amounts, I would look over my credit card statements from this year and see if my account was charged. Are you putting your account # on your e-mails? Also make sure you are including your RCI account number and stating that you are from the United States. Sometimes it takes numerous e-mails to get a response. Check your credit card statements from this year and give her the date the charges were placed on your account.

Hi Cerralee !

I have NOT prepaid my 2020 this year.
I just checked my CC statements online... NOTHING was charged by Mt. Amanzi.
Yes to: Account # and RCI account number.
I used the same email (all with the necessary info) and just change the dates.
I sent at least SIX emails within the last month.

Might you be willing to email her per my request ?

Thx, Doug


Doug
 

cerralee

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
708
Reaction score
121
Points
404
Location
ne pa
Can you please check the e-mail address Doug.Kaya@gmail.com and see if you have received any correspondence from him? He contacted me through TUG and said he has been sending e-mails and has not received any replies. Please contact him.

Thanks,
Lee Cerra
Sent them this e-mail...hope it helps
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
Can you please check the e-mail address Doug.Kaya@gmail.com and see if you have received any correspondence from him? He contacted me through TUG and said he has been sending e-mails and has not received any replies. Please contact him.

Thanks,
Lee Cerra
Sent them this e-mail...hope it helps

Thank You Very Much Lee Cerra
Hopefully I'll receive an email from them.

I'll let you know.

Doug
 

cerralee

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
708
Reaction score
121
Points
404
Location
ne pa
Received the following e-mail from Mt. Amanzi this morning. Try to resubmit your request. Good luck!

Unfortunately I did experience problem with my e-mail since first week of
September can you please ask them to resend the e-mail and then I trust that
I will receive it because we do reply back to e-mails send to us as soon as
possible.

Regards


Creating an environment for everlasting holiday memories
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
Received the following e-mail from Mt. Amanzi this morning. Try to resubmit your request. Good luck!

Unfortunately I did experience problem with my e-mail since first week of
September can you please ask them to resend the e-mail and then I trust that
I will receive it because we do reply back to e-mails send to us as soon as
possible.

Regards
Creating an environment for everlasting holiday memories

==========================

Thank you Cerralee.

I'll re-send my email to Riana.
Hopefully they'll receive it and... respond.

Will keep you apprised.

Doug
 

Cruiser Too

TUG Member
Joined
Jun 6, 2005
Messages
1,216
Reaction score
36
Points
408
Received the following e-mail from Mt. Amanzi this morning. Try to resubmit your request. Good luck!

Hi Cerralee !

I've sent several emails to Riana and haven't received any replies from her.
I even sent emails to her from different email-address (I have multiple email-addresses).
But still no replies.

Can she suggest how else I may pay my maintenance-fee.


Would you please do me a favor by emailing her
to let her know I have NOT receive any replies from her ??
Better yet... would you include the italicized text above, in your email to her ?

Thank You... Doug






Unfortunately I did experience problem with my e-mail since first week of
September can you please ask them to resend the e-mail and then I trust that
I will receive it because we do reply back to e-mails send to us as soon as
possible. Regards​


Creating an environment for everlasting holiday memories
 
Top