have so many problems with this story...its frustrates me to no end and id be willing to bet this is a FAR more common experience than not.
1. the resorts response to a paid off owner for decades who is now disabled. fail
2. the BBB representative pretending they dont have scammers with A+ BBB ratings. fail
3. the BBB actually trying to promote exit/cancellation scams that have A+ ratings as better than non BBB acredited exit/cancellation scammers. fail
hope this lady follows through with her threat to stop paying.