Marriott's Resale Department Does Not Resell Weeks Bought Externally

[saturn28]

I purchased a Marriott week resale and I am looking to sell it. I was under the impression that Marriott's Resale department would sell it for me at a cost. I know they only re-sell resorts that are sold out by the developer. In addition, I know they take 40% of the sale price and give the rest to the seller. However, after talking to a customer service person in the Marriott Resale Department, they said Marriott does not help owners that did not buy their week directly from Marriott sell their weeks. The person said I would have to sell it myself.

I know I have read other threads on TUG where people stated they bought their week resale and re-sold it through Marriott. Can someone tell me if the person I was talking to in the Marriott Resale Department is correct.

Thanks

 

[FlyerBobcat]

good question...

I'm also interested in hearing an answer to this....

 

[thinze3]

There have been Tuggers who bought resale and sold through Marriott.

I heard a similar spill a couple of months ago when I put my Waiohai up. They told me that those who purchased from Marriott would have priority over me. I told them to go ahead and put my name on the list. They were not technically putting any up previously sold units for sale yet as the resort is not sold out, but they did take my information.

I simply called the resale department listed on the website.

Terry

 

[saturn28]

I did call the Resale department listed on their website. Maybe they have firmed up on their position of not selling weeks not purchased through Marriott.

I just called them again and spoke to another agent and she told me the same thing. Her words were "If you buy externally you have to sell externally." In addition, I asked her is this something new and she said this has always been the case.

So, it definitely does not look like this can be done. If someone else wants to call to see if they get another story call this number for Marriott Resales 1-877-682-4547

For those who think you can buy cheap resales during the recession and resell them through Marriott once the market gets better, it won't happen.

 

[KathyPet]

There have been a few postings on TUG from people who bought resale cheap and then resold through Marriott resales and made money on the deal. If they are not accepting resale units now then they have changed their policy.

 

[saturn28]

There have been a few postings on TUG from people who bought resale cheap and then resold through Marriott resales and made money on the deal. If they are not accepting resale units now then they have changed their policy.

Maybe those people that stated this fact were not telling the truth. The agent at Marriott Resales insisted that this has always been the case. Phone the number I supplied above for Marriott Resales and see what they say.

 

[thinze3]

Here is the Resale Operations page.

Terry

 

[m61376]

Several months ago- perhaps the Spring- before things tightened up, I received a request from Marriott if I was interested in selling my Surf Club week through them. I would venture to guess if they were soliciting weeks from resale buyers they were willing to sell them.

I also remember at the time there was a discussion about this and several others reported receiving the same letter, so mine wasn't just a mistake. I think this has been a line they have stated before, but they have sold them in the past according to several others here. Of course, now that things are tighter, they may be tightening up. It may have been a "policy" that was never enforced and, since sales are hurting, they may be looking to clamp down where they can.

Even if they are enforcing or adopting this policy for now, when the economy gets better things may (or may not) change.

 

[saturn28]

Several months ago- perhaps the Spring- before things tightened up, I received a request from Marriott if I was interested in selling my Surf Club week through them. I would venture to guess if they were soliciting weeks from resale buyers they were willing to sell them.

I also remember at the time there was a discussion about this and several others reported receiving the same letter, so mine wasn't just a mistake. I think this has been a line they have stated before, but they have sold them in the past according to several others here. Of course, now that things are tighter, they may be tightening up. It may have been a "policy" that was never enforced and, since sales are hurting, they may be looking to clamp down where they can.

Even if they are enforcing or adopting this policy for now, when the economy gets better things may (or may not) change.

Well phone them and see what they say. My point is don't count on Marriott reselling an external week.

They may have just sent out a generic letter to people that owned at Surf Club. If you would have called in to follow through with the offer, they probably would have checked your account and told you they wouldn't sell it.

As I stated above, the resale department agent insisted this policy has always been enforced.

 

[CMF]

This doesn't make sense. Marriott will not resell a week but they will buy back a week bought on the resale market? They bought my Grande Vista when they were not sold out for more money than I paid for it on the resale market.

Charles

 

[KathyPet]

There is nothing on that Resale Operations page that states that you have to have purchased from Marriott for them to take a resale from you.

 

[James1975NY]

I would imagine that it would depend on the specific situation. What their policy is today may not be the same tomorrow.

I would be surprised if Marriott would refuse an ocean front platinum week if they know they can sell it quickly.

Remember, buying back on ROFR means that the current owner is not going to get 60% of what they are selling them for so you really cannot compare ROFR to this situation.

 

[KathyPet]

Well, if it is true that they will not take Non Marriott purchased weeks to resell then that would be a added incentive to purchase directly from Marriott rather then trying to resell through other methods which seem to take a much longer period of time to execute plus the hassle of answering a bunch of dumb E Mails from people who have no idea what they are asking or who want to offer very very low prices.

 

[thinze3]

I just spoke (five minutes ago) to my salesperson in Kauai who stated that Marriott WILL take resale units as equity upgrades. This is the same person who offered me nearly full price for my Legends Edge (which I bought from Marriott) as an equity upgrade about a week ago.

This, of course, is not the same as selling your unit for you. He also said that Marriott does not offer incentive points for financing as they want buyers to pay cash. They now just give you the incentive points with the purchase.

Terry

 

[remo]

I bought my Park City Mountainside on the external market and the resale department has it for sale. I signed a brokerage agreement with them in Oct, 2008. Maybe it depends on the property for the resale department to take it.

 

[gmarine]

I think a TUG moderator, Steve I believe, recently sold his Manor Club resale through Marriott.

 

[jerseyfinn]

Thinze3's link pretty much clarifies the resale policy. Thanks for the link, Terry.

We're devloper purchasers who have listed some weeks with Marriott resales. We have a signed sales contract with Marriott resales for a finite period of time at a specified price. We are offically listed in the sales queue for that resort.

Each year, Marriott resales accepts new listings at the various resorts. The number of listings they accept depends upon the specific resort and what ever capacity limit resales designates for each resort. So it is likely accurate that a non-developer purchaser can indeed list a week for sale with Marriott resales and that resales will prioritize developer purchasers first in the queue. I'm guessing that a non-prioritized owner will simply sit on the list until other owners' weeks sell and they pop to the top at which time resales would contact them and complete the paperwork for a sales transaction.

In this present downturn, it's probably unlikely that resales will be taking too many additional weeks from either developer or non-developer purchasers since the queues are basically backed-up. Once again, this could vary depending upon the resort and the market demand.

Barry

 

[saturn28]

I just spoke (five minutes ago) to my salesperson in Kauai who stated that Marriott WILL take resale units as equity upgrades. This is the same person who offered me nearly full price for my Legends Edge (which I bought from Marriott) as an equity upgrade about a week ago.

This, of course, is not the same as selling your unit for you. He also said that Marriott does not offer incentive points for financing as they want buyers to pay cash. They now just give you the incentive points with the purchase.

Terry

Why don't you call the Marriott Resale Department instead of a sales person in Kauai. It is Marriott Resales that handles resales not some person in the sales department in Kauai. I would love Marriott to sell my Legends Edge Platinum week, but the people that answer the phone at the Marriott Resales department have told me twice now that they will not put me on the waiting list.

 

[saturn28]

Thinze3's link pretty much clarifies the resale policy. Thanks for the link, Terry.

We're devloper purchasers who have listed some weeks with Marriott resales. We have a signed sales contract with Marriott resales for a finite period of time at a specified price. We are offically listed in the sales queue for that resort.

Each year, Marriott resales accepts new listings at the various resorts. The number of listings they accept depends upon the specific resort and what ever capacity limit resales designates for each resort. So it is likely accurate that a non-developer purchaser can indeed list a week for sale with Marriott resales and that resales will prioritize developer purchasers first in the queue. I'm guessing that a non-prioritized owner will simply sit on the list until other owners' weeks sell and they pop to the top at which time resales would contact them and complete the paperwork for a sales transaction.

In this present downturn, it's probably unlikely that resales will be taking too many additional weeks from either developer or non-developer purchasers since the queues are basically backed-up. Once again, this could vary depending upon the resort and the market demand.

Barry

All of you posters have all these opinions. However, when you call into the resales department and tell them what you have heard, those opinions aren't worth a penny. They straight up tell you this is their policy and it has always been this way. Telling them that other people have said this isn't so doesn't get them to change their mind. However, I will try calling in several times over the next few weeks to see if I can get someone else that will do it.

 

[Dave M]

All of you posters have all these opinions.

They are not all opinions. Some are fact. See, for example, Charles' comments in post #10. I would trust him with my life, so I'm sure what he is stating is fact. There have been a number of such transactions posted here over the past few years by respected TUGgers. I saw the paperwork on one of those transactions. So it might be the current policy, but it definitely hasn't "always been this way", despite what they told you.

Marriott's policies change from time to time and they have changed within the past few months perhaps more than ever. Examples: Marriott has for the most part stopped exercising ROFR. They no longer offers incentive points for borrowing from taking a loan from Marriott when making a purchase. They will apparently stop doing equity upgrades after next week. Now comes your report. Whether these changes are permanent or whether they are temporary economic changes that will be reversed when the economy improves is something Marriott might not even know today.

 

[gmarine]

Why don't you call the Marriott Resale Department instead of a sales person in Kauai. It is Marriott Resales that handles resales not some person in the sales department in Kauai. I would love Marriott to sell my Legends Edge Platinum week, but the people that answer the phone at the Marriott Resales department have told me twice now that they will not put me on the waiting list.

Its possible that they just will not take a listing for Legends Edge. That property was a slow seller from the beginning and I dont believe they currently have a sales office on site. Its a very nice resort but without an on site MVC office sales are probably very slow for a non beachfront resort in Florida.

 

[saturn28]

They are not all opinions. Some are fact. See, for example, Charles' comments in post #10. I would trust him with my life, so I'm sure what he is stating is fact. There have been a number of such transactions posted here over the past few years by respected TUGgers. I saw the paperwork on one of those transactions. So it might be the current policy, but it definitely hasn't "always been this way", despite what they told you.

Marriott's policies change from time to time and they have changed within the past few months perhaps more than ever. Examples: Marriott has for the most part stopped exercising ROFR. They no longer offers incentive points for borrowing from taking a loan from Marriott when making a purchase. They will apparently stop doing equity upgrades after next week. Now comes your report. Whether these changes are permanent or whether they are temporary economic changes that will be reversed when the economy improves is something Marriott might not even know today.

In the case that you state, it is entirely possible that Marriott made a mistake. They may have entered in their computer that it was an internal week when it was an external week.

When I purchased an EOY week through Marriott at the Horizons in Orlando, Marriott made a mistake and entered it in their system as every year usage. When they sent me my first maintenance bill, and it was double the amount it was supposed to be, I called in and told them I purchase EOY. They told me the information in their computer showed I owned an annual week. I had the sales agreement that said EOY, but on the deed it was registered as annual. So, I just accepted the annual week, which I paid the EOY price on. A few years later I resold it as annual week.

So, it may be that this policy has always been the case, but mistakes were made when the information for the week was entered into their computers.

In addition, I had another incident happen with a Marriott deal. I had made a purchase in Hilton Head over the phone and gave them my credit card for a $1000 deposit. After a few days, I changed my mind and canceled. Marriott never put through the charge on my credit card. However, a few weeks later they sent me a check for $1000.

 

[davidvel]

Why don't you call the Marriott Resale Department instead of a sales person in Kauai. It is Marriott Resales that handles resales not some person in the sales department in Kauai. I would love Marriott to sell my Legends Edge Platinum week, but the people that answer the phone at the Marriott Resales department have told me twice now that they will not put me on the waiting list.

As Dave says, people have stated that they have sold their non-developer units through Marriott. Others state that they have their units listed with Marriott:

I bought my Park City Mountainside on the external market and the resale department has it for sale. I signed a brokerage agreement with them in Oct, 2008.

As Ripley said:"Believe it..or not"

More importantly, it is obvious that you have done everything that you can to place your unit into the Listing Program without success. So, whether anyone actually has in the past or not, is not particularly important to your situation and shouldn't be your focus.

You can't list your unit despite repeated attempts (and maybe no one else will be able to either.)

 

[JimIg23]

If they had a sold out resort that had a very high demand for sales, 10 to 1 they would buy back any deed if they were going to make a quick 30-40% profit.

 

[davidvel]

When I purchased an EOY week through Marriott at the Horizons in Orlando, Marriott made a mistake and entered it in their system as every year usage. . . So, I just accepted the annual week, which I paid the EOY price on. A few years later I resold it as annual week.
. . . I had made a purchase in Hilton Head over the phone and gave them my credit card for a $1000 deposit. . . . However, a few weeks later they sent me a check for $1000.

On second thought, maybe they are just making up their multiple "mistakes" to you.