Marriott Vacation Club’s Exit Services Team

[vacationtime1]

With the recent downturn of the stock market we may see Marriott relax their ROFR price standards for a limited period of time at some point. No telling if they will or not but history shows that this "could" occur if things stay dicey for a while.

This may mean that lower priced resale weeks and lower priced resale points "could" be on the horizon.......

Stay tuned folks!













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Or Marriott could raise its extortion education fee.

 

[davidvel]

I was curious after reading Dioxides comment and looked on redweek. There are over 300 listings, most are for under $3 a points- some $1 or less. And I know there are other places to buy. Any serious well informed purchaser wouldn't bother bidding on the lower price listings so even selling via rofr is a long shot. Thanks for explaining Dioxide.

Looks like MVC has been exercising recently as high at $2.75. They could get their friend to agree to purchase at $2.50/pt. and make $5,000 off MVC vs. giving it to MVC for free.

 

[Cruiser Too]

We're in the process of deeding back 2,500 destination points. We were told the process takes 120 days and we're moving forward with it. We started the process in January 2025 so I expect it will be completed in April. There is no cost.

Question:
No-Cost sounds great but... did you receive any compensation (ca$h) for giving it back ?

If not... what's the difference from simply not making annual maintenance payments and having MVCI foreclose (take back the unit) on you ??
It may "ruin" one's credit rating but some may be a situation where a 'bad credit-rating" is something they couldn't care less about.

 

[dioxide45]

Question:
No-Cost sounds great but... did you receive any compensation (ca$h) for giving it back ?

If not... what's the difference from simply not making annual maintenance payments and having MVCI foreclose (take back the unit) on you ??
It may "ruin" one's credit rating but some may be a situation where a 'bad credit-rating" is something they couldn't care less about.

Why default when you could give it back pain free without any collection calls?

 

[daviator]

Why default when you could give it back pain free without any collection calls?

…and without screwing your fellow owners, who have to make up the MFs you aren’t paying for at least a couple of years.

 

[dlpearson]

I seem to be in a perpetual loop with "Wanda" at the exit services department. I still have my doubts this is actually Marriott, vs. someone they outsource to, and that they don't really know what they're doing.
I have an EOY (even) week I want to give back. Communication is via email only--they were responsive and said they would take it. No cost for the deedback, but when I inquired about getting reimbursed for the 2025 fees I just paid (EOY weeks pay 1/2 maintenance fees each year), she insists the 2025 fees I just paid were for my 2024 usage, not for 2026. That is flat out wrong. I politely pushed back; she still insists it's for 2024 and I can call Owner Services to verify. I've talked to 3 agents, and they all confirm EOY maintenance fees are paid half of the total the year in advance, and the year of usage.
I tried calling the Exit Services team phone number a week or so ago, and got a recording that says the department is closed from April 21 to May 2nd for system upgrades and associate training, and that they'll reopen on Monday May 5 (today).

I called owner services this morning, and was told there is no phone number for that department (!) and that the best way to talk to someone live is to email them back and ask them to call you. I don't want to talk to Wanda anymore--she doesn't know basic 101 ownership/maintenance fees info.

After talking to Owner Services/getting nowhere, I called the Exit Services number again today (the day they're to reopen, hoping to speak to someone besides Wanda live). I got the same recording saying they're closed for 2 weeks and they'll reopen on May 5th.......errr.

 

[billymach4]

I seem to be in a perpetual loop with "Wanda" at the exit services department. I still have my doubts this is actually Marriott, vs. someone they outsource to, and that they don't really know what they're doing.
I have an EOY (even) week I want to give back. Communication is via email only--they were responsive and said they would take it. No cost for the deedback, but when I inquired about getting reimbursed for the 2025 fees I just paid (EOY weeks pay 1/2 maintenance fees each year), she insists the 2025 fees I just paid were for my 2024 usage, not for 2026. That is flat out wrong. I politely pushed back; she still insists it's for 2024 and I can call Owner Services to verify. I've talked to 3 agents, and they all confirm EOY maintenance fees are paid half of the total the year in advance, and the year of usage.
I tried calling the Exit Services team phone number a week or so ago, and got a recording that says the department is closed from April 21 to May 2nd for system upgrades and associate training, and that they'll reopen on Monday May 5 (today).

I called owner services this morning, and was told there is no phone number for that department (!) and that the best way to talk to someone live is to email them back and ask them to call you. I don't want to talk to Wanda anymore--she doesn't know basic 101 ownership/maintenance fees info.

After talking to Owner Services/getting nowhere, I called the Exit Services number again today (the day they're to reopen, hoping to speak to someone besides Wanda live). I got the same recording saying they're closed for 2 weeks and they'll reopen on May 5th.......errr.

What week or resort are you wanting to deed back. You may have better results giving or sell for a dollar here on TUG2.NET

 

[dioxide45]

No cost for the deedback, but when I inquired about getting reimbursed for the 2025 fees I just paid (EOY weeks pay 1/2 maintenance fees each year), she insists the 2025 fees I just paid were for my 2024 usage, not for 2026. That is flat out wrong.

If it is a Marriott week, they were right. Marriott billed EOY MF for the use year in the use year and the year after. This is how they billed MFs from the start of ownership when buying direct. If you bought with 2005 usage, MFs started in 2005 and the 2006 fees also applied to 2005 usage.

 

[dlpearson]

What week or resort are you wanting to deed back. You may have better results giving or sell for a dollar here on TUG2.NET

It's a 2 bedroom, platinum week at a Florida Club resort every even year (don't want to say more, so I don't appear like I'm advertising). I had considered posting it for free on TUG (and may still go that route), but I figured the exit buyback would be so much easier/faster than having to mess with finding someone who wants it/dealing with ROFR.

 

[dlpearson]

If it is a Marriott week, they were right. Marriott billed EOY MF for the use year in the use year and the year after. This is how they billed MFs from the start of ownership when buying direct. If you bought with 2005 usage, MFs started in 2005 and the 2006 fees also applied to 2005 usage.

I've owned at this resort for 20+ years. I could have sworn all along Marriott collected 1/2 fees in the year before and 1/2in the use year. When Wanda kept insisting it's year of usage and the year after (which is contrary to everything I have understood the past 20+ years), I called Owner Services 3 times over the past 2 weeks and spoke with 3 different people, just to make sure I'm not crazy. They each confirmed it's 1/2 the year prior, and 1/2 the year of usage for an every-other-year ownership (which makes sense--otherwise, what would prevent an owner from paying only the first 1/2, using their week, and then skipping out on the 2nd 1/2 the following year?) I'm so frustrated with Marriott at the moment....

 

[dlpearson]

If it is a Marriott week, they were right. Marriott billed EOY MF for the use year in the use year and the year after. This is how they billed MFs from the start of ownership when buying direct. If you bought with 2005 usage, MFs started in 2005 and the 2006 fees also applied to 2005 usage.

I've owned at this Marriott resort for 20+ years. I could have sworn all along Marriott collected 1/2 fees in the year before and 1/2 in the use year. When Wanda kept insisting it's year of usage and the year after (which is contrary to everything I have understood the past 20+ years), I called Owner Services 3 times over the past 2 weeks and spoke with 3 different people, just to make sure I'm not crazy. They each confirmed it's 1/2 the year prior, and 1/2 the year of usage for an every-other-year ownership (which makes sense--otherwise, what would prevent an owner from paying only the first 1/2, using their week, and then skipping out on the 2nd 1/2 the following year?) I'm so frustrated with Marriott at the moment....

 

[Dean]

If it is a Marriott week, they were right. Marriott billed EOY MF for the use year in the use year and the year after. This is how they billed MFs from the start of ownership when buying direct. If you bought with 2005 usage, MFs started in 2005 and the 2006 fees also applied to 2005 usage.

Just another Piece of information to further confirm that the fees are indeed for the year and the year AFTER for an EOY unit. Some have argued the reverse over the years. Good information for those looking to buy an EOY unit.

 

[Llfong]

Thank you for the info bazzap.

The communication surrounding the potential exit of one of our Marriott weeks via the Marriott Vacation Club’s Exit Services Team is a bit unusual, which is why I'm asking the question(s).

1. The exit option via Marriott wasn't easy to locate - I found the option by googling and locating information on TUG.

2. Correspondence under Marriott's owner account begins with the owner completing a brief online questionnaire regarding details of their ownership (which all seems legitimate), and then correspondence proceeds / continues via a 'messaging' portal (NOT email).

3. They've indicated willingness to take back the deeded week, and the conditions /terms this would occur under (via the messaging portal).

4. While Marriott Vacation Club appears at the top of the messaging page, the responder's details simply indicate 'Wanda, Exit Services, 7812 Palm Parkway, Orlando FL 32836' on each message (which is the address for Marriott Vacations Worldwide Corporation) which may be correct, but a bit brief for this transaction.

5. No surname, no telephone #, and no email to contact 'Wanda' is indicated on the messages received, nor the messaging system / portal.

6. Is Wanda a virtual message provider, and if so - how can they use this for a transaction of this nature? Will I be forwarded to an actual person at some point? To be determined ....

This all adds up to a bit of an unusual experience, that may be completely legitimate, but also makes me question if I've somehow been routed to something that isn't really Marriott.

It would be much appreciated to hear from others who have used this service. Thank you.

Hello - We are in the process of selling (giving back) back our deeded Marriott Timeshare to Marriott. I went through their process as you did using the Marriott website. We are at the point of transferring the documents via Docusign and waiting for the "link" to make the $400 non-refundable payment for the transaction. The email will be coming from Cybersource. Is Cybersource legit? and Yes I received the message from Wanda. I would appreciate any insight you may have. Thank you.

 

[TheTimeTraveler]

Hello - were you able to sell your deed back? we are in the process and now waiting to make the one time non-refundable payment to process the transaction. We are giving it back for nothing since we want out and have owned it for 20 years. Did you pay money via a "link" called Cybersource? Thank you for your insight?

You need to post this only ONCE and not SIX times. Multiple postings will likely lead to removal of excess postings.

Be patient and you should receive a response by tomorrow.

Welcome to TUG.











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[Llfong]

You need to post this only ONCE and not SIX times. Multiple postings will likely lead to removal of excess postings.

Be patient and you should receive a response by tomorrow.

Welcome to TUG.











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Sorry new here- thought you have to post on any threads with similar topics

 

[Pamplemousse]

Sorry new here- thought you have to post on any threads with similar topics

It’s actually best to just start your own new thread next time.
Sorry I don’t have the answer to your question.
Good luck.

 

[andre10056]

I am going through the Marriott Right of First Refusal Process as a seller despite never having owned a Marriott. That's because I'm selling my Hyatt Windward Pointe and the form I was sent is titled as follows:

Marriott Vacations Worldwide
Right of First Refusal (ROFR) Request Form

The email address to which I had to send this form, in addition to the completed purchase and sale contract, is:

ROFR.Requests@mvwc.com

And yes, a person (or an artificial intelligence creation?) named Wanda is indeed the person who responded (via Hyatt website email) when I once explored a deedback by selecting "exit services" on the Hyatt website. Last December, I selected the deedback option to preliminarily ask questions about it and found out that I would not have to pay anything but I wouldn't get anything, either. Some months later, after checking in, I was told that NOW I would have to pay $400 for the privilege of giving it back. I don't know if their deeback policy changed over time, or whether or not your not accepting their initial offer is gone when you don't accept it the first time.

Which I thought was outrageous so I became aggressive about selling. And got no responses from any of my TUG or redweek or myresortnetwork ads. But I for the first time visited the facebook page of a Hyatt group and got something like ten responses in a few minutes after posting. Which led to my sale to a person who's a Hyatt legacy week owner who more recently started buying Portfolio points...and who's quite happy about not having to pay developer prices.

And Wanda's apparently aware of my having sold and is currently somehow part of the loop. If an exit is contemplated via sale/ROFR or via giveback to Hyatt, Wanda (of Marriott) is involved.

 

[Cruiser Too]

I was told that NOW I would have to pay $400 for the privilege of giving it back.

IMHO... the $400 for the privilege of giving it back
is their way of squeezing as much money as possible.

Using hindsight...
I would not have gotten into the timeshare game.
It's akin to gambling at a casino... in the long run,
the house always wins.

 

[andre10056]

IMHO... the $400 for the privilege of giving it back
is their way of squeezing as much money as possible.

Using hindsight...
I would not have gotten into the timeshare game.
It's akin to gambling at a casino... in the long run,
the house always wins.

Well. In this case, the house screwed itself. I may have (maybe) chosen to accept their "you won't get anything but you won't have to pay anything" offer. Maybe possibly I would have accepted in light of receiving zero responses to my TUG, Redweek, and myresortnetwork ads.

But PAYING $400 was unacceptable, especially in light of their likely re-selling for megabucks to a newbie.

My attitude was anger and "you gotta be F'n kiddin' me".

I wish I had had prior experience with facebook timeshare groups. I'm satisfied with what I got, but perhaps I could have done better. I think many timeshare owners underestimate the true value of their timeshares merely because the traditional sale options aren't very rewarding.

So, as it stands now, either I will get more from Marriott/Hyatt (if they exercise their ROFR) or Marriott/Hyatt won't make the lucrative Portfolio Points sale they WOULD HAVE MADE to my buyer. She was just about to buy before seeing my facebook ad (or so I understand).