Marriott Not Exercising ROFR ANYMORE!

[VacationPro]

It was my understanding that the same department that transferres ownership on resales also processes the developer purchases also.

This is my understanding as well. I imagine that developer purchasers might get some preferential treatment.

 

[SDKath]

Oh my! I am so glad I found this thread. I closed on my MSR in June I believe and I still don't have the week in my name! UGH.

Is there anyone I can call to find out if they even have my paperwork???

Katherine

 

[Icarus]

I can see why Marriott may be reluctant to fix this.
Who is this hurting at Marriott?

Right now this is a big inconvenience for resales,
something that does not generate any new revenue for Marriott.

The get fee income for the ROFR process and for recording owner changes.

They should be able to use that fee income to fund these departments to respond in a timely manner.

But you're correct. They don't really have any incentive to do that, other than keeping their current owner base satisfied.

-David

 

[bogeygolf]

Oh my! I am so glad I found this thread. I closed on my MSR in June I believe and I still don't have the week in my name! UGH.

Is there anyone I can call to find out if they even have my paperwork???

Katherine

Katherine,

You can call marriott owners services and ask for owner modifications dept. They should be able to tell you what the status is. You need to give them the unit & week number on the deed. I called yesterday and confirm they received all the paperwork for my purchase. They are telling me that will be take 8-9 weeks from the date they received it to process the transfer of ownership.

 

[bookworm]

I completed a transfer with Owner Services this summer. They lost the deed and I needed to have the closing company resend it. I would not have known about the loss if I had not called owner services to check on things. Ultimately I had the closing company fax a copy of the cancelled transfer fee check which was apparently processed in another department to prove Marriott had actually received the deed. It took several phone calls to get it sorted out and several weeks later I called again and actually spoke to someone who does the transfers. She told me she would complete it that day which she did. I was pleasantly surprised after all the hassle - I think she was trying to move it along for me. All in all, I'm guessing about 10 weeks or so from the time it should have first been received.

I say this to recommend that you keep an eye on the process. They must be severely overworked there and a phone call with a bit of kindness goes a long way. Also - make sure you find out what the necessary forms are and copies of ID they need. Apparently the closing company I used didn't know all this and so that slowed things down as well. I had to do my own homework to get it done right.

 

[dlpearson]

The get fee income for the ROFR process and for recording owner changes.

They should be able to use that fee income to fund these departments to respond in a timely manner.

But you're correct. They don't really have any incentive to do that, other than keeping their current owner base satisfied.

-David

Exactly! Marriott charges for the ROFR and the transfer, so they DO get something out of it. This is inexcusable customer service in my opinion.

David

 

[jdetar]

Yeah they are slow. I've been bugging them bigtime on my cypress harbour sport week I picked up last month. They have the deed and asked for an additional 30 days. I told them that's all they get. :rofl:

I just bid and won on another week at cypress harbour, special season for $6K! and am waiting for that to pass ROFR. They've had it a week now and still no answer.

 

[KathyPet]

So if they take longer than the additional 30 days that you have given them to process your paperwork what action will you then take?

 

[jdetar]

That depends. If they're polite about it and explain why that's happening, maybe nothing more than a complaint up the ladder to supervisor's, office of the CEO, etc. However if it gets too ridiculous complaints can be made to various gov't agencies who oversee timeshare's, state attorney general's office, etc. Obviously I don't want it to go this far, but I'm already losing any good weeks to be able to reserve next year.

 

[chuckles]

I currently have a deal pending, but my closing agent mentioned that it's not uncommon for Marriott to take a couple of months to "recognize" the new owner. I'm not sure that this is a recent development. It would be interesting to know what resale buyers experiences were in the past.

I think we're getting off-topic a bit. Is Marriott REALLY waiving all ROFR, causing a backup, or is that just an excuse for delays in ownership transfers?

 

[Travelmom64]

In the same Boat!!

I`m in the same position...
Closing went through Orange County Comptroller on July 23rd.
Marriott received the paperwork 1 week later.

I called late August and was told it could take up to 60 business days.

Does anyone have a good direct dial number? I have already made 2009 reservations with my two Marriott developer weeks and need this resale week to get registered a.s.a.p. to make sure I get the consecutive 2009 week.

Purchased MGO on Ebay June 18th, Beaufort County recorded deed July 8th, and I was able to pull an electronic copy online; however my closing company said they did not receive actual deed until July 24th. Marriott shows they received my paper work on August 24th and I was told 30 business days for ownership transfer to be recorded, which was last week, so I called and was told "any day now!". After reading these posts, I am not hopeful. I actually have 2008 useage, so this is frustrating.

 

[jdetar]

Just got word my Cypress Harbour Special season for $6,000 failed ROFR, as well as someone else's purchase for $6,500. There was one that just happened at $7,000 I'm not sure if that one passed ROFR or not. I'll update the DB so they are definitely buying some back if they just bought these two. I'm just glad my Sport passed at $4,000 last month!

 

[VacationPro]

Just got word my Cypress Harbour Special season for $6,000 failed ROFR, as well as someone else's purchase for $6,500. There was one that just happened at $7,000 I'm not sure if that one passed ROFR or not. I'll update the DB so they are definitely buying some back if they just bought these two. I'm just glad my Sport passed at $4,000 last month!

I'm sorry to hear you failed ROFR. Obviously Marriott is still exercising it for certain properties and seasons.

Don't give up, they now have 2 more in their inventory, so they waive it the next time.

 

[TMVANEK]

Cypress Harbour

My Cypress Harbour special season passed ROFR for $6800.00 in August. Just fyi so you can update your database.

 

[dioxide45]

My Cypress Harbour special season passed ROFR for $6800.00 in August. Just fyi so you can update your database.

Do you mean the ROFR database?