camachinist
TUG Member
I've had multiple experiences with concierge level/suite level rooms not beiing delivered as advertised or reserved, and this at corporate owned and managed properties, of which there are few, so I now save myself the stress and only book standard rooms and upgrade on site. I've posted about some of my experiences here and on Flyertalk, most poignantly my journals regarding the mess at the Marriott in Sydney.
Marriott's corporate culture has changed markedly in the 15 or so years I've been a customer. Not an endictment; rather just one traveler's experiences and opinion
Pat
Marriott's corporate culture has changed markedly in the 15 or so years I've been a customer. Not an endictment; rather just one traveler's experiences and opinion
Pat