Marriott Bonvoy Titanium Status

[wackymother]

I use them all the time, and have no such problems. Perhaps you have a slow computer? But then the point is not to fool others that they are real - everyone knows it’s a virtual background. It’s accepted.


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Why do you care how someone else conducts their professional life?

 

[Ken555]

Why do you care how someone else conducts their professional life?

A bit sensitive today? I suggested using virtual backgrounds instead of upgrading to a suite (which I still find very amusing) in order to have a “professional” background for a zoom meeting. You responded that they don’t work well, and I commented on that based on my (professional) experience. Now you are making it personal, when that wasn’t the intention of my comment at all… I was simply expressing my reaction to your post..guess that didn’t sit well with you. Oh, well.


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[dioxide45]

We recently stayed at the Tampa Airport Marriott. We had attached a suite night award. A few days before arrival we received an email that they upgraded our room. Upon checkin and getting to our room, we found no upgrade. None, nada. We called the front desk and confirmed we did not get an upgrade. So they basically stole the suite night award. It isn't like we were actually going to end up using it someplace, but it is principle and I suspect they also receive some compensation from Bonvoy when they upgrade a guest and pull a SNA.

We arrived late to the property, so we suspect they just gave our upgraded room to someone else.

SOmething else neaky that they did was just automatically give us 750 Bonvoy points instead of offering breakfast. That was the revelation we called to complain about the room and also asked about the concierge lounge (which is closed). Not an overall very good customer service situation at Tampa Airport Marriott. We were subsequently given the breakfast voucher.

 

[Fasttr]

We recently stayed at the Tampa Airport Marriott. We had attached a suite night award. A few days before arrival we received an email that they upgraded our room. Upon checkin and getting to our room, we found no upgrade. None, nada. We called the front desk and confirmed we did not get an upgrade. So they basically stole the suite night award. It isn't like we were actually going to end up using it someplace, but it is principle and I suspect they also receive some compensation from Bonvoy when they upgrade a guest and pull a SNA.

We arrived late to the property, so we suspect they just gave our upgraded room to someone else.

SOmething else neaky that they did was just automatically give us 750 Bonvoy points instead of offering breakfast. That was the revelation we called to complain about the room and also asked about the concierge lounge (which is closed). Not an overall very good customer service situation at Tampa Airport Marriott. We were subsequently given the breakfast voucher.

So did they at least return your suite night award….or are you out that too?

 

[dioxide45]

So did they at least return your suite night award….or are you out that too?

They said they would call to have it returned, but looking at the account the SNA was never returned.

 

[wackymother]

They said they would call to have it returned, but looking at the account the SNA was never returned.

Try calling Marriott. Or tweeting to them. I've had a couple of similar customer service issues with them that they eventually put right.

 

[tahoe]

They said they would call to have it returned, but looking at the account the SNA was never returned.

I wonder if your situation will trigger one of these Bonvoy guarantees:

Elite Benefit Guarantees

As a valued member of our loyalty program, Marriott Bonvoy has your back. Read our Elite benefits guarantee to find out how we ensure you get the best, from room types to welcome gifts.

www.marriott.com

 

[jonmaiman]

@dioxide45 Try the lurkers in the Marriott Forum on Flyertalk for help with the return of your SNA. If you don't already have a Flyertalk account, it is easy to create and free. FT is good for the hotel and air travel. Compliments TUG nicely. My only connection with FT is as a longtime satisfied user.

@jwalk03 My experience (US only) is SNA's have been of limited use. Occasionally I have had success when staying in a more out of the way location with them. For stays in high demand areas, especially during peak leisure travel periods, I have had little to no luck with them. So I don't think you would be giving up much choosing 5 nights rather than SNA's for your 50 night annual choice benefit. Also agree with the others with the 40K FNA you're likely to at least break even if not be ahead versus the $160 for the 2 night mattress run. Furthemore, even with limited hotel stays throughout the year, you will also get some more back with the incremental extra points earned on stays. I'd go for it.

--Jon

 

[ljmiii]

We recently stayed at the Tampa Airport Marriott...

Marriott Bonvoy Insiders on FB is monitored by Marriott Customer Service and if you post there you should receive a request to message them the details within a day. That said, you can email Marriott's Bonvoy Champion department directly. Marriott corporate does not like for its hotels to revoke a SNA once it has been granted.

If you are Platinum or above you are entitled to compensation in addition to having your SNAs returned, the T&Cs spell out your compensation in 4.3.c.vii - Marriott Bonvoy Platinum Elite Membership Benefits, Guaranteed Room Type. Depending on the hotel, "Platinum Elite Members and above will be compensated" somewhere between $25 and $100. Note that a granted SNA request is a "confirmed reservation" not a "Complimentary Enhanced Room Upgrade" (the rules of which are detailed over in 4.3.c.ii).

Good hunting.

----- The follow is copied from Flyertalk... ----

Thank you for sharing this and we are sorry for the inconvenience.
Guest’s Suite Night Award is confirmed once the member receives the confirmation email.
If you encounter similar situation or would like us to check this booking for you, kindly share your information via private message.
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
Marriott.bonvoychampion@marriott.com

 

[Luvtoride]

They said they would call to have it returned, but looking at the account the SNA was never returned.

You can have 2 of mine. I have so many I don’t use (or stays aren’t upgradable) that they will expire anyway.
Frankly, they are almost worthless.
I hate to see u spending much time trying to fight to get those back.


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[bazzap]

You can have 2 of mine. I have so many I don’t use (or stays aren’t upgradable) that they will expire anyway.
Frankly, they are almost worthless.
I hate to see u spending much time trying to fight to get those back.


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I have 13 SNAs left, although the latest ones run to December 2022.
I wonder how many we all have between us and how many will just expire?
I was only able to use 2 this year.

 

[Ken555]

I have 13 SNAs left, although the latest ones run to December 2022.
I wonder how many we all have between us and how many will just expire?
I was only able to use 2 this year.

I’m lucky if I can use two in any year.


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[frank808]

Between the 3 of us we got about 12 DNA that will expire soon. Has been 40/60 on getting SNA(and this is during 2020 and 2021).

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[GetawaysRus]

One comment for the OP. If I'm wrong about this, someone please correct me.

Let's say you make it to Titanium status for 2022. I think this also means that if you fail to requalify for Titanium next year (75 nights), and even if you fail to requalify for Platinum (50 nights), Marriott would give you a "soft landing" for 2023 to Platinum status. In other words, reaching Titanium for 2022 would hopefully get you a second year at least at Platinum.

I admit that I'm not sure about this. This is how things used to work in the old days, when Marriott only had fewer status tiers. We've not had the need to test this personally, and I've not seen definite information on whether "soft landings" to the next lower status level are still offered.

 

[bazzap]

I’m lucky if I can use two in any year.


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We also only managed to use two in the last year.
Fortunately we were also able to use two Free Night Awards and apply the SNAs to those.

 

[Dean]

One comment for the OP. If I'm wrong about this, someone please correct me.

Let's say you make it to Titanium status for 2022. I think this also means that if you fail to requalify for Titanium next year (75 nights), and even if you fail to requalify for Platinum (50 nights), Marriott would give you a "soft landing" for 2023 to Platinum status. In other words, reaching Titanium for 2022 would hopefully get you a second year at least at Platinum.

I admit that I'm not sure about this. This is how things used to work in the old days, when Marriott only had fewer status tiers. We've not had the need to test this personally, and I've not seen definite information on whether "soft landings" to the next lower status level are still offered.

Sometimes yes and sometimes no. They have been inconsistent in this area.

 

[Luvtoride]

I have 13 SNAs left, although the latest ones run to December 2022.
I wonder how many we all have between us and how many will just expire?
I was only able to use 2 this year.

I have 14 in my account. Will hopefully be using 2 for an upcoming reservation over New Years in Florida. Let’s hope it’s a New Years miracle and we get upgraded!


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[dioxide45]

One comment for the OP. If I'm wrong about this, someone please correct me.

Let's say you make it to Titanium status for 2022. I think this also means that if you fail to requalify for Titanium next year (75 nights), and even if you fail to requalify for Platinum (50 nights), Marriott would give you a "soft landing" for 2023 to Platinum status. In other words, reaching Titanium for 2022 would hopefully get you a second year at least at Platinum.

I admit that I'm not sure about this. This is how things used to work in the old days, when Marriott only had fewer status tiers. We've not had the need to test this personally, and I've not seen definite information on whether "soft landings" to the next lower status level are still offered.

Soft landings were from the old Marriott Rewards days. Who knows what they would do in the age of Bonvoy. Soft landings are not a recognized benefit in the T&C.

 

[GetawaysRus]

Soft landings were from the old Marriott Rewards days. Who knows what they would do in the age of Bonvoy. Soft landings are not a recognized benefit in the T&C.

Looks like you're right. I did some searching:

Marriott Pulls the “Soft Landing” from Under Bonvoy Members

Another “unwritten” Marriot policy appears to be “Bonvoyed,” as the hotelier faces critical cuts due to the novel Coronavirus situation. On the forums, Marriott Bonvoy elite members report they are no longer getting a “soft landing,” sending them down by up to two loyalty tiers. Why the “Soft...

www.flyertalk.com

Marriott Finally Gets Around To Downgrading Status

Marriott Bonvoy has finally gotten around to adjusting status for members, though they're a few weeks behind. What should we make of this?

onemileatatime.com

So let's look at things another way. Last year (and IIRC, also the year prior), because of Covid-19's affect on travel, Marriott placed extra nights into your Bonvoy account equal to half of those for the status you achieved in the prior year. So Titaniums got 38 nights (about half of 75), for example.

This meant that if you had both a Marriott personal credit card (15 nights) and a Marriott business credit card (another 15 nights), it was easy to maintain Bonvoy status. 38 + 15 + 15 already put you at 68 nights for the following year. One 7 day timeshare stay then got you to 75 nights = Titanium for the following year.

The unknown, of course, is whether they will repeat this "gift" in 2022. The pandemic rages on, so we'll see.

I do have to agree that the pandemic has lowered the value of Suite Night Awards. They worked OK for us at international hotels, but seem of limited value at US locations. We're not traveling internationally at the current time.

 

[Luvtoride]

I achieved Titanium for next year. The biggest benefit is having 2 choices for award gifts. Not needing anymore SNAs, I selected the $100 donation to UNICEF (50 night award) and a 40,000 guest room certificate (75 night award).

 

[disneymom1]

At 75 nights, you get another choice award and can pick a free night (up to 40k.) I just cashed mine in for a $400 room for Christmas escape, so if you can use that worth it. My wife is platinum from MVCI and I am lifetime Titanium and don’t see much difference. I travel a lot on business and the 48hr guarantee is nice on forcing near to customer reservation, but only good when someone else is paying.

I am titanium and need to make my selection by 1/7/22. When I sign in I see that I am offered 2 choices, but do not see the free night up to 40K. Any idea how I can choose that?

 

[dioxide45]

I am titanium and need to make my selection by 1/7/22. When I sign in I see that I am offered 2 choices, but do not see the free night up to 40K. Any idea how I can choose that?

You need to select the first one for hitting 50 nights, then the second offer for 75 will include the free night.

 

[disneymom1]

You need to select the first one for hitting 50 nights, then the second offer for 75 will include the free night.

BIG THANK YOU!

 

[jwalk03]

I decided to book the 2 night reservation locally to get to Titanium! and selected the 40K certificate as my award- so Ill have to see how this year goes and how much value I get out of that $160 i spent to get it!

 

[rthib]

I used my free night and SNA to get a $1000 suite to use as a getaway for my wife after the Christmas rush. She runs/owns a Chocolate factory/shoppe so you can imagine how crazy it has been for holidays and how crazy it is getting with Valentine’s Day.
I guess I must be doing something wrong since I am 100% on SNAs. I always check the hotel first to see if the upgrade room is available to begin with. Have used them for something as simple as going from guest room to 1 bedroom but also for getting a penthouse suite in NY.