• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Login problems

B

Barb

TUG Member
Joined
Jun 24, 2005
Messages
27
Reaction score
2
Location
Hilton Head, SC
Is anyone else having trouble logging in at the Vacation Club website? I have been having trouble all week long.
 
Yep….it’s a no go for me.
 
Same here. Home screen just re-displays
 
yeah its down again. Good thing they promoted the head of IT to CEO
 
Thankfully I paid the last of our Marriott maintenance fees yesterday...
 
Jim Mc said:
yeah its down again. Good thing they promoted the head of IT to CEO
Click to expand...
Worse yet, he is actually a finance guy and not really IT at all. Just that IT reported up to him. He can't save us....
 
I just did a presentation and respectfully declined after lamenting all the IT woes including being unable to waitlist, link accounts, and signing on. The representative was great. Went to the back to sign on and try to help us with a reservation but couldn't log on with his or the corporate account. You cannot write a better script. I am not spending anymore on the shambles which is MVC IT, that reduces the value or utility of their product to the point it is at now.
 

This page isn’t working​

owners.marriottvacationclub.com is currently unable to handle this request.


HTTP ERROR 503
 
Working for me currently on Safari.
 
Yes, for a while anyway, the Owner website login and functionality I have checked so far is working this morning on my iPad with Safari.
 
Logged into our account few minutes ago to pay maintenance fees...just spins and times out after several attempts.
 
This is so frustrating! Although I have had only minor problems using the website to make reservations or pay maintenance fees, it is incomprehensible that MVC had not resolved all the website issues!
 
A few minutes ago I was able to log in and get to the maintenance/dues payment page. At first, the payment screen allowed me to enter the dollar amts, but there was no payment button to click on. I refreshed the page after a couple of minutes and then the option for payment by credit card appeared. Was able to enter all the payment info and I clicked on the "Make Payment" button...to no surprise...nothing happened. Call placed to owner services with no answer but was provided an option to get in a call-back queue and have someone return the call. There's no incentive for MVC to improve their IT operation or customer services. Once a person has made a resale or direct purchase, they're invested in MVC's system and MVC knows it's not easy/simple to get out and choose another system. So owners are constantly frustrated - whether it's trying to use online functionality or being on phone hold for lengthy periods of time.
 
TravlinDuo said:
A few minutes ago I was able to log in and get to the maintenance/dues payment page. At first, the payment screen allowed me to enter the dollar amts, but there was no payment button to click on. I refreshed the page after a couple of minutes and then the option for payment by credit card appeared. Was able to enter all the payment info and I clicked on the "Make Payment" button...to no surprise...nothing happened. Call placed to owner services with no answer but was provided an option to get in a call-back queue and have someone return the call. There's no incentive for MVC to improve their IT operation or customer services. Once a person has made a resale or direct purchase, they're invested in MVC's system and MVC knows it's not easy/simple to get out and choose another system. So owners are constantly frustrated - whether it's trying to use online functionality or being on phone hold for lengthy periods of time.
Click to expand...

This is from their Facebook page (https://www.facebook.com/MarriottVacationClub). They seem to be somewhat responsive when people complain publicly on social media.

1674059587724.png
 
You must log in or register to reply here.
Top