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Late Amazon Prime Delivery - call for compensation

In my area, UPS and Post Office are the most reliable. FedEx is the absolute worst. Inconsistent delivery times and no real proof they ever came by. If I ever have a choice, I'll choose one of the other two.

I've had days I worked from home just so I knew I'd be here. I'd check and recheck the front porch every fifteen minutes, to make sure I was home and available. In Summer, I've even had days I left the front door wide open (but the screen door locked), so the FedEx driver would KNOW somebody was there - car in the driveway, front door open - what does it take? And on several occasions, I'd go out to find the "Attempted Delivery Notice" stuck on the door. They never attempted to deliver anything, and most certainly didn't ring the bell. Liars.

But it never occurred to me to ask for compensation from Amazon. I just chalked it up to piss poor delivery people. Clearly, I'm too forgiving. ;)

Dave
 
FedX or Amazon never rings our doorbell, we are always notified by email that our packages have been delivered.
 
UPS and our Post office is great. If our 700 foot driveway has not been plowed yet, they will get out of their trucks on the road and walk down a steep incline of our driveway and leave the box wrapped in plastic on the other side of our bridge.

A few times a package has been left next to our mailbox on the road across from our driveway. Not good, but I figure it was probably a fill -in and not our regular guys.
 
It sounds like Amazon puts too heavy a workload on the delivery companies per shift, and because they are the biggest game in town, don't care that it can't be done. The companies need to hire more drivers, unless the daily schedules are too erratic for that to make sense. Amazon and the delivery companies need to communicate to fix this. The customer should not be the go-between and have to monitor for truthfulness.
That being said, Amazon set up these expectations of instant deliveries, and people no longer have patience to just be happy when stuff arrives in a reasonable time frame (this excludes the situations of lying why something is late).
 
FWIW, Amazon Prime guarantees delivery in 2 days, but that is from when the item is shipped. If something isn't shipped out for 3 days, it's supposed to arrive in 5. It sucks, but as someone who has received packages from them several times per week for a few years, that's just the way it is.
 
Steve Fatula said:
From what I have gathered by watching their real time package locator
Click to expand...

Can you provide a link to this service, I've never come across it. Looks like the Safelite tracker for replacing windshields...
 
The furthest thing from my mind would be to ask for compensation unless the delay actually cost me some monetary damage.

On a similar but unrelated issue, I sent a UPS package to my son-in-law. A couple days later I texted him to see if it arrived. (It had) Then he told me that he had installed a Nest video doorbell. It alerts him if it detects any(thing)one at his door and saves the video. He told me that it was amazing to him how much activity his front door gets when no one is home during the day.

Jim
 
Passepartout said:
The furthest thing from my mind would be to ask for compensation unless the delay actually cost me some monetary damage.

Jim
Click to expand...

Agreed. Some folks sure enjoy playing the victim card it seems.
 
Phydeaux said:
Agreed. Some folks sure enjoy playing the victim card it seems.
Click to expand...

Hmm, interesting opinion that is not making much sense. True or false, when someone buys a service, and, the service is guaranteed to do something, whatever that something is, and one doesn't get that service, one is not "allowed" to provide that feedback to said company?

Remember, in no way shape or form did the company have to guarantee anything. They guarantee it in order to make you understand they are quite confident it will happen, right? Not just Amazon, but every company you do business with. So, if your internet is guaranteed to be 90% of 50 mbps, and you get 5 mbps, you will not complain right? If you get 200 minutes a month on your cell plan and you only get 50, you won't complain right? If your car has a 50,000 mile warranty and breaks 20 times with hassle each time, you won't invoke lemon law, right? etc.

Note, in my case and the OP, we merely called to let them know about it and Amazon chose to offer compensation. As part of the reason we spend the yearly fee, it's quite relevant and I totally disagree with that characterization. I might make a different choice is they didn't guarantee it.

This is not a case of trying to get something out of a poor helpless company. This is a case of letting them know they are failing at getting deliveries to our address. If you call a consumer wanting what they purchase somehow a victim, I guess you are entitled to that view. But for me, when companies say they will do something and guarantee it, I expect it. What a novel concept these days! Expect a promise to happen.

In our case, we are not letting Amazon know specifically to get something, though I see nothing wrong with that, they failed. What we are hoping is that with a 30% complaint rate for UPS, they will actually communicate to resolve the problem in our area. They have the power to do this due to their volume. Or, cutoff UPS deliveries serviced by the Hugo OK UPS facility.
 
Phydeaux said:
Agreed. Some folks sure enjoy playing the victim card it seems.
Click to expand...
You pay for a service you are suppose to get the service. If they need to charge more for the annual fee to make sure it happens I am okay with that. If they can’t do the service properly they shouldn’t offer it.

A victim I am not, a consumer who pays and expects what they paid for is how all consumers should be.
 
mpumilia said:
UPS and our Post office is great. If our 700 foot driveway has not been plowed yet, they will get out of their trucks on the road and walk down a steep incline of our driveway and leave the box wrapped in plastic on the other side of our bridge.

A few times a package has been left next to our mailbox on the road across from our driveway. Not good, but I figure it was probably a fill -in and not our regular guys.
Click to expand...

Our UPS guy has our garage code to put boxes inside (we retired in Oct so no more daily blind deliveries). Shortly after we gave him the code (and I'm sure that's "them" by now and the code must be in their system so anyone can deliver), they switched our area to late delivery--7pm-ish during the year, more like 9pm during Christmas. We haven't laid eyes on a driver in five years. The change to permanent late delivery occurred after Thanksgiving because I remember saying to the guy that when I baked I'd put his Xmas goodies on the shelf closest to the door, so he should watch for it after Dec 15th. We happened to come home late just as an alternate guy was delivering the day the cookies were set out. He told me he was leaving them for the regular guy to pick up the next night because he'd been threatened with bodily injury if he picked up the other guys gift!
 
Why did you make this political? It has nothing to do with politics and the moderator can close this good discussion down.
 
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presley said:
FWIW, Amazon Prime guarantees delivery in 2 days, but that is from when the item is shipped. If something isn't shipped out for 3 days, it's supposed to arrive in 5. It sucks, but as someone who has received packages from them several times per week for a few years, that's just the way it is.
Click to expand...

yes...this is a nasty little secret that amazon does its best to hide for whatever reason.

that said, if its a significant delay a chat with amazon online usually more than makes up for it with an extension to prime membership etc.
 
Not sure they hide it, on the Amazon site, it does say a date range as far as when you will get it, no? I always take note of those. And if you go to alternate suppliers, it says arrives between x and x. I don't think it's hidden at all. There are also 3rd party requirements as far as what they can list, what shipping methods they may offer under what terms and conditions (some are must ship in one business day for example to be allowed to offer certain shipping levels), etc.

Many sellers on the internet, if you read their policies carefully, say things like once a package reaches the shipping carrier, the seller is not responsible for any delays, etc. So, if you order overnight from them, and, the tracking shows it was shipped on that day, it's not their problem. I read those policies when I need a truly urgent package.
 
well, for those that read the fine print its certainly not "hidden"...about as much as the rescission section of a sales contract.

fact remains, it is most certainly marketed as "you will get your package in 2 days"....and thankfully that happens far more often than it does not.
 
TUGBrian said:
well, for those that read the fine print its certainly not "hidden"...about as much as the rescission section of a sales contract.

fact remains, it is most certainly marketed as "you will get your package in 2 days"....and thankfully that happens far more often than it does not.
Click to expand...

It's only important for the most part with non Amazon sellers on Amazon. Amazon, as long as the item is in stock, almost always ships same day or next so not worrisome at all. But when you use non Amazon sellers, it does pay to read the screen. :)
 
Steve Fatula said:
Not sure they hide it, on the Amazon site, it does say a date range as far as when you will get it, no? I always take note of those. And if you go to alternate suppliers, it says arrives between x and x. I don't think it's hidden at all. There are also 3rd party requirements as far as what they can list, what shipping methods they may offer under what terms and conditions (some are must ship in one business day for example to be allowed to offer certain shipping levels), etc.

Many sellers on the internet, if you read their policies carefully, say things like once a package reaches the shipping carrier, the seller is not responsible for any delays, etc. So, if you order overnight from them, and, the tracking shows it was shipped on that day, it's not their problem. I read those policies when I need a truly urgent package.
Click to expand...

Those of us who sell on eBay, late delivery is almost always "our fault". We chose the carrier, so our fault if they under perform. We have half a chance of not getting dinged if the carrier managed to scan the pickup on time, otherwise we're SOL. I learned to never take my parcels directly to the post office because they more often than not scan everything very late in the day; and if very late is actually the wee hours of the next day, you just officially missed your shipping time if you are signed up for same day or one day shipping. As long as my regular guy is working, I get a shipped scan in my driveway; even the subs are more likely to scan me on time than the PO itself.
 
clifffaith said:
Those of us who sell on eBay, late delivery is almost always "our fault". We chose the carrier, so our fault if they under perform. We have half a chance of not getting dinged if the carrier managed to scan the pickup on time, otherwise we're SOL. I learned to never take my parcels directly to the post office because they more often than not scan everything very late in the day; and if very late is actually the wee hours of the next day, you just officially missed your shipping time if you are signed up for same day or one day shipping. As long as my regular guy is working, I get a shipped scan in my driveway; even the subs are more likely to scan me on time than the PO itself.
Click to expand...

That's true, but you can set the "handling time" for each listing, that's the number of days until you ship. You should be protected if you set that properly. But yes, eBay does ding sellers a lot!
 
I choose not to get worked up over things if a delivery arrives a day or two after the date promised. The only time it would really make a difference to me anyway is when I'm buying a gift for someone--either for a birthday or Christmas or some other special occasion--and I've waited too long to do my shopping and am now counting on the 48 hour promised delivery time. Regardless, my 20-year experience with Amazon is that they come through on time with an accurate order 99 point something per cent of the time. I know a lot of people have a problem with Amazon, but--for me--they're a truly great company.
 
clifffaith said:
Those of us who sell on eBay, late delivery is almost always "our fault". We chose the carrier, so our fault if they under perform. We have half a chance of not getting dinged if the carrier managed to scan the pickup on time, otherwise we're SOL. I learned to never take my parcels directly to the post office because they more often than not scan everything very late in the day; and if very late is actually the wee hours of the next day, you just officially missed your shipping time if you are signed up for same day or one day shipping. As long as my regular guy is working, I get a shipped scan in my driveway; even the subs are more likely to scan me on time than the PO itself.
Click to expand...

USPS is notorious for no scans or late scans. The last item I sold n eBay and shipped USPS Priority was never scanned until delivery! For two days tracking showed nothing but a pre shipment. Then it just showed up and was reported as delivered! I’ve been told by a reliable source that the do improve their reported delivery times!

Now that amazon is using USPS for more of their final deliveries we are seeing more late deliveries than we ever did when they were primarily using UPS for all segments. This does not come as a surprise.
 
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