Late Amazon Prime Delivery - call for compensation

[Panina]

With Amazon Prime this past year I had a couple of items that were not delivered within the two days as is suppose to happen.

Today pissed me the most. Fed ex was doing the delivery. At 4:30 pm I got an email they were here at 9:40 am and no one was home, will try redelivery Monday. I was home, door bell was not rung, no notice was left as if they were on my property my cameras would have seem them with a text notifying me. Fed Ex lied.

I called Amazon. The rep I spoke to should not be working for Amazon. She hardly understood what I was saying. I had to ask for a supervisor. I was given a $20 credit to use. Last time they refunded my order price when my order was late three days, the time before a $5 credit, the time before a free extra month of service. I still rather get my orders on time.

 

[klpca]

True. I have a friend who always asks for a month's extension of prime.

One thing that I always do now is to use the chat feature. I have a written record and it eliminates the language barrier.

 

[presley]

I feel like it is the carrier when that happens. A few days before Christmas, I had 2 packages coming from the same place. One arrived in the morning. The other didn't arrive. Shipping Tracking said that they attempted at 6:45 in the evening, but there was no access to the property. That's just BS. I think they noticed the package in their truck when they were done for the day.

 

[Phydeaux]

Sometimes stuff happens. How much Amazon Prime business would you say you do? Of that, what percentage is late? If you feel that that percentage is too high, you can always drop their service.

Personally, I do enough business with Amazon Prime that when something is late, I simply cut them some slack. Color me an extremely satisfied customer. I don't know how I'd go back, and do without them.

 

[WinniWoman]

With Amazon Prime this past year I had a couple of items that were not delivered within the two days as is suppose to happen.

Today pissed me the most. Fed ex was doing the delivery. At 4:30 pm I got an email they were here at 9:40 am and no one was home, will try redelivery Monday. I was home, door bell was not rung, no notice was left as if they were on my property my cameras would have seem them with a text notifying me. Fed Ex lied.

I called Amazon. The rep I spoke to should not be working for Amazon. She hardly understood what I was saying. I had to ask for a supervisor. I was given a $20 credit to use. Last time they refunded my order price when my order was late three days, the time before a $5 credit, the time before a free extra month of service. I still rather get my orders on time.

This happens to me a lot- not receiving Prime items in 2 days- and I call and complain and they always give me some kind of monetary credit to my account.

 

[Phydeaux]

I've never called or contacted them for a receiving a late package. Not once.

I have for damaged packaging, only because it punctured the bag of dog food inside, otherwise I wouldn't have complained about that. When I did call the packaging problem to their attention, they replaced the bag of dog food no charge, and we had it in 2 days. Rather pricey stuff, I wish those boxes came damaged more often, because I certainly don't toss out the 29# pierced bag.

 

[bogey21]

Stuff happens. I have never considered asking for compensation for anything. Just me. I guess...

George

 

[klpca]

Stuff happens. I have never considered asking for compensation for anything. Just me. I guess...

George

While I agree for the most part, if I have paid for the service or if not fulfilling their promise inconvenienced me, then I do expect a goodwill gesture from the company.

 

[Panina]

Stuff happens. I have never considered asking for compensation for anything. Just me. I guess...

George

Yes stuff does happens. I didn’t call the first few times it happened and then it seemed to be happening more and more so I decided to call. For a time, it was almost half the time and it wasn’t even holiday time. One package kept getting delayed for two weeks. If I pay for a service for fast delivery I expect it most of the time. In addition calling amazon let them know that delivery was not attempted even if the carrier said it was.

 

[DrQ]

I had the same thing happen to me with an Amazon Delivery service.

Originally it was set up like Uber Eats with a tracker on a map to tell you how many stop were left until you would get your package. It just stopped at about 5:00 PM at at place that I'm assuming was a distribution center and the at 8:30 I get notification that the package was attempted to be delivered, but no one answered the doorbell. Complete bullshot! I was home and tracking the package. I pretty sure the driver lied to save his/her job.

 

[Phydeaux]

I had the same thing happen to me with an Amazon Delivery service.

Originally it was set up like Uber Eats with a tracker on a map to tell you how many stop were left until you would get your package. It just stopped at about 5:00 PM at at place that I'm assuming was a distribution center and the at 8:30 I get notification that the package was attempted to be delivered, but no one answered the doorbell. Complete bullshot! I was home and tracking the package. I pretty sure the driver lied to save his/her job.

Wow. Care to share how you arrived at that determination?

 

[WinniWoman]

Stuff happens. I have never considered asking for compensation for anything. Just me. I guess...

George

I never ask. They just offer it after I ask where my stuff is.

 

[DrQ]

Wow. Care to share how you arrived at that determination?

Christmastime = high volume
Lied
==============
Job on the line - Q.E.D.

I'll talk slower next time.

 

[bbodb1]

...I called Amazon. The rep I spoke to should not be working for Amazon. She hardly understood what I was saying. I had to ask for a supervisor. ...

Sign of the outsourcing (offshore) times........ Even chats are not immune to this issue either because the last few times I have chatted with various customer service departments at different businesses it was not difficult to tell I was dealing with a person who did not have a comfortable level with conversational English. In general, when I do have problems I too am tending more toward chats or emails - something with a document trail.

 

[DrQ]

Wow. Care to share how you arrived at that determination?

Just look at what the washout rate is at the fulfillment centers during the holidays which do the packaging. They work on strict quota's. That is the Amazon way.

While I can't say for sure, I would assume the Amazon owned delivery service follows the same philosophy. Added that they were tracking the van with GPS, I would further suspect that that driver is AMF since the van was at one location from 5:00 PM on, if my screen was correct.

Clearly, they have GPS on their vans and have most likely given the drivers a route based on the deliveries to maximize deliveries/day. Amazon is watching.

 

[bbodb1]

Just look at what the washout rate is at the fulfillment centers during the holidays which do the packaging. They work on strict quota's. That is the Amazon way.

While I can't say for sure, I would assume the Amazon owned delivery service follows the same philosophy. Added that they were tracking the van with GPS, I would further suspect that that driver is AMF since the van was at one location from 5:00 PM on, if my screen was correct.

Clearly, they have GPS on their vans and have most likely given the drivers a route based on the deliveries to maximize deliveries/day. Amazon is watching.

There is nothing wrong with your computer....For the next hour, sit quietly, and we will control all that you see and hear. We repeat: there is nothing wrong with your computer. You are about to participate in a great adventure. You are about to experience the awe and mystery which reaches from the inner mind to... The Amazon Limits.

 

[DrQ]

There is nothing wrong with your computer....For the next hour, sit quietly, and we will control all that you see and hear. We repeat: there is nothing wrong with your computer. You are about to participate in a great adventure. You are about to experience the awe and mystery which reaches from the inner mind to... The Amazon Limits.

Good one! I loved those shows (Outer Limits, Twilight Zone) in the 60's.

 

[Phydeaux]

Clearly, they have GPS on their vans and have most likely given the drivers a route based on the deliveries to maximize deliveries/day. Amazon is watching.

If that's the case, Amazon would know that their driver was never at your home. And you don't suspect that would affect their affect their job security? Huh??

 

[clifffaith]

Stuff happens. I have never considered asking for compensation for anything. Just me. I guess...

George

We just retired from 30 years in the window covering business. When shorted parts so that an installation couldn't be completed, many manufacturers would give a "trip charge" credit, $25-35 dollars. I think I can count on two hands and have fingers left over the number of times we availed ourselves of that -- job would have had to be very far away, customer would have had to be really pissed off, or more likely they sent us the wrong replacement parts multiple times and thank goodness we checked before going, but getting the job completed was way delayed due to supplier's incompetence. I much preferred to keep track in the back of my mind and if I needed a favor I'd say "you know we never ask for trip charges, and this and this has happened, but right now I need you to help me out."

 

[DrQ]

We just retired from 30 years in the window covering business. When shorted parts so that an installation couldn't be completed, many manufacturers would give a "trip charge" credit, $25-35 dollars. I think I can count on two hands and have fingers left over the number of times we availed ourselves of that -- job would have had to be very far away, customer would have had to be really pissed off, or more likely they sent us the wrong replacement parts multiple times and thank goodness we checked before going, but getting the job completed was way delayed due to supplier's incompetence. I much preferred to keep track in the back of my mind and if I needed a favor I'd say "you know we never ask for trip charges, and this and this has happened, but right now I need you to help me out."

That is the difference between REAL service and today's commodity economy. And we're all to blame.

 

[DrQ]

If that's the case, Amazon would know that their driver was never at your home. And you don't suspect that would affect their affect their job security? Huh??

Did you read my post:

Added that they were tracking the van with GPS, I would further suspect that that driver is AMF since the van was at one location from 5:00 PM on, if my screen was correct.

Google is your friend (HINT it isn't bowling)

 

[breezez]

I guess we are spoiled where I live we most always get ours on time, as long as the porch pirates don’t get it first. We also have prime now... Pretty cool, the other night I needed a couple over the counter medical items, my favorite IPA (Space Dust), and a couple cases of Dasania sparking water. I placed order 1:45 hours later delivered.

But, long ago I did have a piece of furniture delivered 3 times damaged on 3rd time UPS guy says it’s always going to be damaged because our systems can’t handle packages this big. I called Amazon told them what carrier said. They let me keep it and I told them I didn’t want a 4th one so I got a refund. Some black paint and fixed damage so barely noticeable.

Most recently daughter had some college books we rented from Amazon returned at end of semester, but Amazon did not show they were returned and showed being late. I spent over an hour on chat with an idiot who didn’t understand a thing before he finally Credit my account as stuff being returned. (I had Amazon email acknowledging they received items, I had receipt from UPS dropping box off, and I had signature of Amazon employee who signed for the return). But what are you supposed to do Amazon rental prices beat the college rental prices most of the time.

 

[controller1]

@breezez you ordered a Space Dust IPA from Amazon Prime?

 

[breezez]

@breezez you ordered a Space Dust IPA from Amazon Prime?

Yes... you have to be home and show ID to have it delivered. Kind of creepy but they also take photo of bar code on back of license.

Funny thing is $2.00 cheaper than my Publix store and free delivery.

 

[Steve Fatula]

With Amazon Prime this past year I had a couple of items that were not delivered within the two days as is suppose to happen.

Today pissed me the most. Fed ex was doing the delivery. At 4:30 pm I got an email they were here at 9:40 am and no one was home, will try redelivery Monday. I was home, door bell was not rung, no notice was left as if they were on my property my cameras would have seem them with a text notifying me. Fed Ex lied.

I called Amazon. The rep I spoke to should not be working for Amazon. She hardly understood what I was saying. I had to ask for a supervisor. I was given a $20 credit to use. Last time they refunded my order price when my order was late three days, the time before a $5 credit, the time before a free extra month of service. I still rather get my orders on time.

Happens to me in my area any time they use UPS. It always depends on your local delivery center. Fedex has never ever missed a delivery here in 6 years, UPS, maybe 30% of the time does. I call UPS, I complain, I talk to the service center, the manager at the service center, etc. UPS makes up reasons the package is late. From what I have gathered by watching their real time package locator, the driver (package) gets within 10 miles, it's late, he goes home. Then comes the reason, my address was wrong, no one was home, all sorts of things. of course, the reality as with you was I was home, and, they know the address is correct as their matching service for my UPS says it is. But no matter, logic doesn't apply here. I used to hassle Amazon for this, and like you, I got a number of free months. I merely begged them to not use UPS for me, but, they are not able to do that.

So, my only resort is things I absolutely must have over night or 2 day (say a spare part for something important), which is rare, I order elsewhere. Some day I suspect they will figure out there is value in some areas restricting the delivery service. Or, even better, they can take it up with (in my case) UPS and threaten them. Obviously, they would carry a lot more weight than I.