Last Timeshare Presentation at Pinon Pointe Will Be Our LAST

[NWTRVLRS]

We are currently at Pinon Pointe for 2 weeks... prior to arrival we were contacted about doing our 'Owner Update' and they advised that there is new information we will want to know about (ya-da, ya-da, ya-da)... we confirmed and showed up at our appointed time.

To say that our salesperson, who we have met with before, was rude is an understatement... I won't get into all the back and forth sales tactics (that we all know), but here are the salient points:

• Marriott will no longer allow them to sell the cheap 660 point contracts and they are now only allowed to sell a minimum of 1100 points
• We won't be able to book anything but our week in the near future, as 90% of Legacy owners are in the HPP

He no longer had to write upside down on a piece of paper, as there was a giant whiteboard across one wall with one small column showing what we own/how we can use it and the rest of the giant board was showing all of the privileges/benefits of the HPP.

Part of the conversation:

Hubby: We are very happy with our unit/week

Salesperson: You told me that 3 times already

Hubby: Then you obviously are not listening to me

Salesperson: Then why are you here?

Hubby: We were called and invited to an owner's update, where we were told there was new information

Salesperson: You have been to these things before... you knew what this was. There is no need for you to attend another presentation in the future if you are not going to buy. And I have flagged your account so that you won't be offered the 'option' of ever rolling your week into the HPP

And done.

Sitting around the fire pit this evening, we spoke with a lovely couple who were rattled by their presentation today with the same salesperson... we were able to share our knowledge learned on the TUGG boards and invited them to join so they never have to feel that way again.

We are so incredibly grateful for the knowledge that has been shared on TUGG over the years as we have learned about HRC and how to navigate timesharing... thank you.

 

[BJRSanDiego]

We typically avoid the presentations unless it seems like they have some REALLY new information. But at most timeshares we seem to be on the "do not waste your time" list.

We'll be there in about a month. We'll see IF or what they offer.

 

[AJCts411]

"We won't be able to book anything but our week in the near future, as 90% of Legacy owners are in the HPP" Great it true! Then we owners can change brand affiliation...AKA kick Hyatt out.

 

[Tucsonadventurer]

We skipped the Pinon Pointe update as we read these kind of comments in TUG and in the Facebook group. We have never felt this pressure in the Hyatt presentation in the Ka'anapali resort. Obviously they aren't selling Portfolio well if they are so rude.

 

[The Colorado Kid]

We are currently at Pinon Pointe for 2 weeks... prior to arrival we were contacted about doing our 'Owner Update' and they advised that there is new information we will want to know about (ya-da, ya-da, ya-da)... we confirmed and showed up at our appointed time.

To say that our salesperson, who we have met with before, was rude is an understatement... I won't get into all the back and forth sales tactics (that we all know), but here are the salient points:

• Marriott will no longer allow them to sell the cheap 660 point contracts and they are now only allowed to sell a minimum of 1100 points
• We won't be able to book anything but our week in the near future, as 90% of Legacy owners are in the HPP

He no longer had to write upside down on a piece of paper, as there was a giant whiteboard across one wall with one small column showing what we own/how we can use it and the rest of the giant board was showing all of the privileges/benefits of the HPP.

Part of the conversation:

Hubby: We are very happy with our unit/week

Salesperson: You told me that 3 times already

Hubby: Then you obviously are not listening to me

Salesperson: Then why are you here?

Hubby: We were called and invited to an owner's update, where we were told there was new information

Salesperson: You have been to these things before... you knew what this was. There is no need for you to attend another presentation in the future if you are not going to buy. And I have flagged your account so that you won't be offered the 'option' of ever rolling your week into the HPP

And done.

Sitting around the fire pit this evening, we spoke with a lovely couple who were rattled by their presentation today with the same salesperson... we were able to share our knowledge learned on the TUGG boards and invited them to join so they never have to feel that way again.

We are so incredibly grateful for the knowledge that has been shared on TUGG over the years as we have learned about HRC and how to navigate timesharing... thank you.

Yikes - was there at least some sort of reward for attending?

 

[Ty1on]

We typically avoid the presentations unless it seems like they have some REALLY new information. But at most timeshares we seem to be on the "do not waste your time" list.

We'll be there in about a month. We'll see IF or what they offer.

You will invariably find new information here first or at least at the same time, and it won't be forced through the Sales filter.

 

[dioxide45]

Salesperson: You have been to these things before... you knew what this was. There is no need for you to attend another presentation in the future if you are not going to buy. And I have flagged your account so that you won't be offered the 'option' of ever rolling your week into the HPP

I guess there is no need to ever attend again if you can't even buy the product. We get this line now and then at sales presentations (not Hyatt), we attend for the free gifts. The response should be that they need to go back to their marketing department and tell them to stop misrepresenting what an owner update is.

 

[NWTRVLRS]

I guess there is no need to ever attend again if you can't even buy the product. We get this line now and then at sales presentations (not Hyatt), we attend for the free gifts. The response should be that they need to go back to their marketing department and tell them to stop misrepresenting what an owner update is.

That is exactly what hubby told him!

 

[NWTRVLRS]

Yikes - was there at least some sort of reward for attending?

$100 or 10,000 points… we opted for the$100

 

[NWTRVLRS]

"We won't be able to book anything but our week in the near future, as 90% of Legacy owners are in the HPP" Great it true! Then we owners can change brand affiliation...AKA kick Hyatt out.

Funny thing was that we met 4 other couples that night and NONE of them were in HPP… so where are these 90% they speak of??? LOL!

 

[Ty1on]

Salesperson: You have been to these things before... you knew what this was. There is no need for you to attend another presentation in the future if you are not going to buy. And I have flagged your account so that you won't be offered the 'option' of ever rolling your week into the HPP

Me: "So looks like this whole experience began and ends with bald-faced lies."

I'm not shy to call liars liars. I don't care how much it affronts them.

 

[ScoopKona]

Me: "So looks like this whole experience began and ends with bald-faced lies."

I'm not shy to call liars liars. I don't care how much it affronts them.

When I worked in Key West, liars were fired. There were also specific instructions not to pitch as an investment, or any of the other cockamamie things salespeople say. We didn't do any price drops, either. Our broker sat in the room and listened in on every conversation at once. And if he heard something he didn't like, he'd walk over and drop the hammer on the offending salesperson.

Sad that Hyatt has fallen into the realm of "just another crimeshare company."

 

[dsmrp]

When we did a presentation last year May, we had a reasonable salesperson, who had also been a real estate agent. However the sales mtg at the table next to us was pretty vocal and more contentious. My husband said he couldn't help hearing and was surprised at the tone of that salesperson. The manager was definitely around, but as they were to our backs, couldn't tell if she or another person intervened.

I have no doubt they were selling some 660 pt contracts, but not anywhere near 90% as they say. At nearly $20/pt, an 1100 pt contract is around $22K. If we're not biting at $13K why would we want to pay more? There were few Pinon Pt weeks in the trust last year; a lot more from Windward Pt & Wild Oak.
And MF was about $1/pt, so $1100 for 1100 pts ??

You have to convert your whole unit to Portfolio in order to effectively use the 660/1100 pts. And then you lose your home-fixed unit priority, unless you pay 70 pts to specify your unit. I was pretty picky on what unit-building we purchased, so didn't feel good about that 'feature'.

I am good with using my resale home week, when Marriott tries to integrate HPP after Vistana.

 

[Kal]

We are currently at Pinon Pointe for 2 weeks... prior to arrival we were contacted about doing our 'Owner Update' and they advised that there is new information we will want to know about (ya-da, ya-da, ya-da)... we confirmed and showed up at our appointed time.

To say that our salesperson, who we have met with before, was rude is an understatement... I won't get into all the back and forth sales tactics (that we all know), but here are the salient points:

• Marriott will no longer allow them to sell the cheap 660 point contracts and they are now only allowed to sell a minimum of 1100 points
• We won't be able to book anything but our week in the near future, as 90% of Legacy owners are in the HPP

He no longer had to write upside down on a piece of paper, as there was a giant whiteboard across one wall with one small column showing what we own/how we can use it and the rest of the giant board was showing all of the privileges/benefits of the HPP.

Part of the conversation:

Hubby: We are very happy with our unit/week

Salesperson: You told me that 3 times already

Hubby: Then you obviously are not listening to me

Salesperson: Then why are you here?

Hubby: We were called and invited to an owner's update, where we were told there was new information

Salesperson: You have been to these things before... you knew what this was. There is no need for you to attend another presentation in the future if you are not going to buy. And I have flagged your account so that you won't be offered the 'option' of ever rolling your week into the HPP

And done.

Sitting around the fire pit this evening, we spoke with a lovely couple who were rattled by their presentation today with the same salesperson... we were able to share our knowledge learned on the TUGG boards and invited them to join so they never have to feel that way again.

We are so incredibly grateful for the knowledge that has been shared on TUGG over the years as we have learned about HRC and how to navigate timesharing... thank you.

We recently attended the Maui presentation. The huckster said they were sooooo happy that they didn't have to sell Portfolio as they hated it. It was entirely selling weeks at HKB. The only item that sparks my interest is that they are hawking only 1100 points rather than 660. I wonder if there's any truth to it???

 

[RunCat]

What surprises me more than anything is that, from my limited understanding, one is not gaining anything from the HPP program; there isn’t any new exclusive inventory et al. Instead one is just trading a valued week ownership for something else and paying forth the privilege.

FWIW, I, likewise, have gotten the “why are you here?“ numerous times.

 

[Kal]

I would love to engage the huckster at Pinon! That would be worth the price they paid for me to attend. A wonderful sporting event where one could tie the huckster up in his own web. Maybe even have him write down his claims and sign it. Then ask for the top manager to come to the room and review all the nonsense with him. Then have him sign for what he claims. Would they EVER sign something??? Not on your life for fear of what I might do with the document Unfortunately, they would escort me to the door ASAP.

I never tell the huckster I'm not buying, but continue to bait him to try to sell. At first I just come across as a naive sucker with lots of money who just doesn't understand things. A Columbo type.

 

[NWTRVLRS]

We recently attended the Maui presentation. The huckster said they were sooooo happy that they didn't have to sell Portfolio as they hated it. It was entirely selling weeks at HKB. The only item that sparks my interest is that they are hawking only 1100 points rather than 660. I wonder if there's any truth to it???

We really don't even know for sure... we didn't even let him get to the point where he did the upside-down math in front of us, offering option 1 - option 2, etc... he just threw that out there as the only thing he could do... and we weren't buying what he said - nor buying the HPP

 

[NWTRVLRS]

What surprises me more than anything is that, from my limited understanding, one is not gaining anything from the HPP program; there isn’t any new exclusive inventory et al. Instead one is just trading a valued week ownership for something else and paying forth the privilege.

FWIW, I, likewise, have gotten the “why are you here?“ numerous times.

First time for us! But I think Tuggers could come up with a collection of impressive/snarky responses - LOL!!!

 

[ScoopKona]

First time for us! But I think Tuggers could come up with a collection of impressive/snarky responses - LOL!!!

Do what I do. "No, I do not want to attend an 'update.' Furthermore, there is nothing you can give me which is worth my time."

 

[alexadeparis]

There is NO WAY that 90% of legacy owners bought into HPP.

 

[youknowthenight]

LOL at the salesperson getting pissed that you're aware the owners meeting line is a scam and you're wasting their time. I use to engage with these guys on their BS but now I just play dumb and try to get out ASAP.

 

[RunCat]

LOL at the salesperson getting pissed that you're aware the owners meeting line is a scam and you're wasting their time. I use to engage with these guys on their BS but now I just play dumb and try to get out ASAP.

for the salesperson it is not a waste of time but a $0 tour that goes against their $/tour average. In this business maintaining a high sales$/tour is essential (fwiw it is usually a rolling average.)

 

[CalGalTraveler]

This is helpful. We are not Hyatt owners but have a discounted stay plus presentation coming up. Can they sell deeds? Can they sell Maui? If not, if we say that we only buy deeds and would only consider Maui would that release us from the presentation sooner?

 

[NWTRVLRS]

There is NO WAY that 90% of legacy owners bought into HPP.

Agreed! As the week went on, we did not meet a single person who owned HPP!

 

[Tucsonadventurer]

This is helpful. We are not Hyatt owners but have a discounted stay plus presentation coming up. Can they sell deeds? Can they sell Maui? If not, if we say that we only buy deeds and would only consider Maui would that release us from the presentation sooner?

Only Maui sells deeds . Otherwise deeded weeks are resale