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  • A few of the most common links here on the forums for newbies and guests!

KOALA VIP

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
107
Reaction score
95
Points
389
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
@eyedude Thanks...how do you rent weeks directly with VC?
Go to VacationCandy Owner. Listing your week is very easy. It will be “pending approval” for a day or two then it goes active. VC will email you when they have a renter.
 

Venter

TUG Member
Joined
Oct 3, 2009
Messages
576
Reaction score
159
Points
254
Location
Denver
Resorts Owned
Marriott's Club Son Antem, Marriott's Lakeshore Reserve, Marriott Vacation Club @ Los Suenos, MVC points, Sheraton Lakeside Terrace, Sheraton Flex, Westin Flex, Aventuras
I too have had VacationCandy find my week on Redweek. So now I will have my weeks listed on VacationCandy, Redweek, and Koala. If my weeks rent, my net will essentially be the same on all sites. The renter will pay more to rent from VacationCandy and Koala (because of their commission). The Koala concierge wanted to rent a couple of my weeks for less than I would net on Redweek. I already price my weeks on the low end of the competition on Redweek. To be able to compare, I asked for the same net to me so that I can compare the various sites for this year.
I now add $100 to my Redweek add due to them taking another $100 when it rents verified.
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
29,612
Reaction score
7,550
Points
1,049
Location
The Centennial State
Resorts Owned
Wyndham Founder's level. RCI, WorldMark pts. Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle (7); Hono Koa OF (3); SBP(many, SDO a few; Grand Palms (selling). WKORV-OF (2),Westin Desert Willow.

rhhula

Guest
Joined
Apr 13, 2023
Messages
5
Reaction score
1
Points
3
Resorts Owned
The Point at Poipu
It sounds good in theory but I have personally had zero luck renting on Koala. I list all my rentals on RW, Koala, TUG, and several of the Marriott Facebook groups. Koala is the only platform I have never gotten a single rental from so I just can't see dropping $400 down that hole without better results.
I have listed and sold every one of my listings on Koala (5 in last 4 months) for price and fees I am very happy with...spoke with Koala yesterday about their VIP progam and promotion to sign up and I likely will but for Gold, not Platinum.
 

The Colorado Kid

TUG Member
Joined
Jul 25, 2020
Messages
1,060
Reaction score
559
Points
173
Resorts Owned
Westin Riverfront
Christie Lodge
Apollo Park
Grand Timber Lodge
Indian Palms
Massanutten
Park Regency
Valdoro Mountain Lodge
Marriott Surfwatch
I have listed and sold every one of my listings on Koala (5 in last 4 months) for price and fees I am very happy with...spoke with Koala yesterday about their VIP progam and promotion to sign up and I likely will but for Gold, not Platinum.
@rhhula Thanks for sharing...what do you feel will improve with using VIP?
 

rhhula

Guest
Joined
Apr 13, 2023
Messages
5
Reaction score
1
Points
3
Resorts Owned
The Point at Poipu
Hi Rick and Cindy, am new member to group...we own on Kauai Point @ Poipu and is our favorite island. Curious about Hono Koa, if you use/like alot or mostly rent it? Does property have 3 br's? Now that Diamond owned by Hilton curious about Hilton Kings Land, as I should have access to book, you list as going there, have you stayed previously? Do you recommend highly, is it near beach or have 3 br's? Thanks, Rod
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
29,612
Reaction score
7,550
Points
1,049
Location
The Centennial State
Resorts Owned
Wyndham Founder's level. RCI, WorldMark pts. Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle (7); Hono Koa OF (3); SBP(many, SDO a few; Grand Palms (selling). WKORV-OF (2),Westin Desert Willow.
Hi Rick and Cindy, am new member to group...we own on Kauai Point @ Poipu and is our favorite island. Curious about Hono Koa, if you use/like alot or mostly rent it? Does property have 3 br's? Now that Diamond owned by Hilton curious about Hilton Kings Land, as I should have access to book, you list as going there, have you stayed previously? Do you recommend highly, is it near beach or have 3 br's? Thanks, Rod
Hono Koa does not have 3 bedrooms and is not rentable for even maintenance fees, but we are 40 feet or less to te water from our balcony. and we love it there. Currently, they are updating the units, we saw the model unit. It's going to be gorgeous when done. No AC, which is disappointing to some, but not for us.
 

jwalk03

TUG Review Crew: Veteran
TUG Member
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2,868
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Ohio
I have listed and sold every one of my listings on Koala (5 in last 4 months) for price and fees I am very happy with...spoke with Koala yesterday about their VIP progam and promotion to sign up and I likely will but for Gold, not Platinum.

That’s awesome. Glad it’s working for someone. I still haven’t had any luck. I have listed multiple weeks in multiple places this year and I still haven’t gotten a single hit on koala. I have rented through Redweek & Facebook only so far this year.
 

rhhula

Guest
Joined
Apr 13, 2023
Messages
5
Reaction score
1
Points
3
Resorts Owned
The Point at Poipu
@rhhula Thanks for sharing...what do you feel will improve with using VIP?
Well, what I liked, if actually works as well as described is opportunity to fulfill weeks from their HUB - a list of pre rented inventory for you to choose to fulfill. You pick a request to fulfill, secure the reservation, and send the confirmation. The list tells you exactly what to book and exactly what you will be paid. When the guest checks in, your payout is released directly to your bank account. And Gold VIP also includes access to Listings on Demand - a curated list of available high demand inventory for you to fulfill. I pick which weeks I wish to book and they list and promote the listings through multiple channels to sell. The annual VIP Club fee (after promotional discount) is $142 a year for these two benefits and also no listing fees. Right now with Koala I pay (8% listing fee) about $160 per week I sell...so since I sell multiple weeks over a year on Koala I could easily save $500 or more a year on listing fees.
 

rhhula

Guest
Joined
Apr 13, 2023
Messages
5
Reaction score
1
Points
3
Resorts Owned
The Point at Poipu
Hono Koa does not have 3 bedrooms and is not rentable for even maintenance fees, but we are 40 feet or less to te water from our balcony. and we love it there. Currently, they are updating the units, we saw the model unit. It's going to be gorgeous when done. No AC, which is disappointing to some, but not for us.
Thank you, I have access on occasion to book this property and knowing that it is being updated I certainly will consider staying here! I also have good access/prices to book Kaanapali Beach Club but is mostly 1br's at that resort.
 

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
107
Reaction score
95
Points
389
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
I am sorry to say that so far my VIP Platinum membership is a bust. Koala has not lived up to expectations. I see no advantage to using their concierge. In fact, it is worse. Many people have listings on top with a Gold VIP tag. Some have Platinum VIP tags. All my listings should have a Platinum VIP tag but they have no tag and do not stand out on their website. I have oceanfront penthouse weeks that are fixed. I have asked them to indicate to a potential renter these will be top floor oceanfront. They say they can not do that without verification. I told them to verify with Marriott and they will be able to confirm these are fixed week, fixed unit weeks. So far nothing. When I signed up for platinum VIP they said they would externally market my week. I asked them to send me links so that I can see where they are listing my weeks. So far there has been no communication from Koala to show me where they are marketing my week. I was hopeful that Koala would offer me another avenue to rent my weeks besides Redweek and Vacation Candy. At this time, I can not recommend signing up for their Platinum membership. If their service improves I will let y'all know.
 

jwalk03

TUG Review Crew: Veteran
TUG Member
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Ohio
I am sorry to say that so far my VIP Platinum membership is a bust. Koala has not lived up to expectations. I see no advantage to using their concierge. In fact, it is worse. Many people have listings on top with a Gold VIP tag. Some have Platinum VIP tags. All my listings should have a Platinum VIP tag but they have no tag and do not stand out on their website. I have oceanfront penthouse weeks that are fixed. I have asked them to indicate to a potential renter these will be top floor oceanfront. They say they can not do that without verification. I told them to verify with Marriott and they will be able to confirm these are fixed week, fixed unit weeks. So far nothing. When I signed up for platinum VIP they said they would externally market my week. I asked them to send me links so that I can see where they are listing my weeks. So far there has been no communication from Koala to show me where they are marketing my week. I was hopeful that Koala would offer me another avenue to rent my weeks besides Redweek and Vacation Candy. At this time, I can not recommend signing up for their Platinum membership. If their service improves I will let y'all know.

Thanks for the update! Love to see the real user experiences.
 

grupp

TUG Member
Joined
Jun 29, 2005
Messages
611
Reaction score
280
Points
423
Location
Minnesota
Well, what I liked, if actually works as well as described is opportunity to fulfill weeks from their HUB - a list of pre rented inventory for you to choose to fulfill. You pick a request to fulfill, secure the reservation, and send the confirmation. The list tells you exactly what to book and exactly what you will be paid. When the guest checks in, your payout is released directly to your bank account. And Gold VIP also includes access to Listings on Demand - a curated list of available high demand inventory for you to fulfill. I pick which weeks I wish to book and they list and promote the listings through multiple channels to sell. The annual VIP Club fee (after promotional discount) is $142 a year for these two benefits and also no listing fees. Right now with Koala I pay (8% listing fee) about $160 per week I sell...so since I sell multiple weeks over a year on Koala I could easily save $500 or more a year on listing fees.

I find your statements a little confusing, since Koala does not charge a "listing fee" for anyone regardless of if they have a membership or not. They only charge the commission if it is actually rented. Are you saying the they do not charge the the commission since you are a VIP Club Members?
 

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
107
Reaction score
95
Points
389
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
I am sorry to say that so far my VIP Platinum membership is a bust. Koala has not lived up to expectations. I see no advantage to using their concierge. In fact, it is worse. Many people have listings on top with a Gold VIP tag. Some have Platinum VIP tags. All my listings should have a Platinum VIP tag but they have no tag and do not stand out on their website. I have oceanfront penthouse weeks that are fixed. I have asked them to indicate to a potential renter these will be top floor oceanfront. They say they can not do that without verification. I told them to verify with Marriott and they will be able to confirm these are fixed week, fixed unit weeks. So far nothing. When I signed up for platinum VIP they said they would externally market my week. I asked them to send me links so that I can see where they are listing my weeks. So far there has been no communication from Koala to show me where they are marketing my week. I was hopeful that Koala would offer me another avenue to rent my weeks besides Redweek and Vacation Candy. At this time, I can not recommend signing up for their Platinum membership. If their service improves I will let y'all know.
Quick update...I have emailed them again to find out why my weeks do not have a Platinum VIP tag and if they can send me links to my listings that they have marketed externally. Unfortunately, they have not responded. I have already paid them an annual fee. I give up...For now, I will leave the listings on Koala but I will definitely cancel my membership next year and lick my wounds.
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
43,096
Reaction score
15,262
Points
1,299
Location
NE Florida
Resorts Owned
Marriott's Grande Vista
Marriott's Harbour Lake
Sheraton Vistana Villages
Quick update...I have emailed them again to find out why my weeks do not have a Platinum VIP tag and if they can send me links to my listings that they have marketed externally. Unfortunately, they have not responded. I have already paid them an annual fee. I give up...For now, I will leave the listings on Koala but I will definitely cancel my membership next year and lick my wounds.
While they should be replying to your inquiries, have you tried searching Airbnb or Vrbo for your listings to see if they are out there?
 

HudsHut

TUG Review Crew
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Is this the email Koala sends to recruit for VIP memberships:
This is XXXXXXXX from the Member Success Team at KOALA. Thank you for joining and welcome to the community! You’re off to a great start with your recent listing and with a few tweaks, you can triple your chances of getting it booked.

Your success is our priority and I’m inviting you to book a quick video chat with me to help get the most out of working with KOALA. The best part – it’s totally free of charge!
What you can expect:
  • 3X your chance of getting booked
  • Expert rental advice
  • Suggested price, based on market data.
  • Enrolled in Supercharged Listings” with boosted marketing
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
29,612
Reaction score
7,550
Points
1,049
Location
The Centennial State
Resorts Owned
Wyndham Founder's level. RCI, WorldMark pts. Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle (7); Hono Koa OF (3); SBP(many, SDO a few; Grand Palms (selling). WKORV-OF (2),Westin Desert Willow.
Is this the email Koala sends to recruit for VIP memberships:
Yes. It's legitimate. I haven't done this but I would probably consider the program.
 

eyedude

TUG Member
Joined
Nov 21, 2007
Messages
107
Reaction score
95
Points
389
Location
Minnesota
Resorts Owned
Marriott Newport Coast (Platinum Plus and Platinum), Marriott Mountainside (ski week), Marriott Maui Ocean Club Lahaina (week 34,35 and 49,50), DSV 2 (red)
Is this the email Koala sends to recruit forVIP memberships
I am a platinum VIP member with Koala. So far, I regret signing up. To my knowledge there is no "supercharged Listings or boosted marketing" ...I have asked them to show me where they are marketing my week and have had no response. My platinum weeks are hard to find on their website...they are buried with the rest of the weeks on their website and do not stand out. If you are not confident in how much you should rent your week for, they can help you figure that out. However, I basically told them how much I wanted to rent my weeks for and they obliged. If Koala rents my weeks I will give an update. I initially had 4 weeks listed with them. One week I have already rented out via Redweek, so they are now down to 3 of my listings.
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
29,612
Reaction score
7,550
Points
1,049
Location
The Centennial State
Resorts Owned
Wyndham Founder's level. RCI, WorldMark pts. Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle (7); Hono Koa OF (3); SBP(many, SDO a few; Grand Palms (selling). WKORV-OF (2),Westin Desert Willow.
@eyedude Thanks...how do you rent weeks directly with VC?
I listed mine with VC, and it's free and pretty simple. But I rented one with Redweek and have two additional weeks on Redweek and Koala that I had with VC. VC makes a lot of money on rentals for themselves. It's almost insane. But if they can make money and still satisfy the owner, then more power to them.

Koala needs to get a foothold in this industry. I love not paying in advance, and they aren't making $800-$1000+ on what I own. There is something kind of sleazy about Vacation Candy and the money they make. But that's my opinion.
 
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