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Koala Fulfillment followthrough Rental success?

bamasteve

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I've seen Koala rentals mentioned here before - but nothing on the guest details or the cancellation period logistics. I have two Wyndham reservations that I fulfilled through their request hub: one in March, one in April.

What I'm still trying to figure out is the statement "Guest details pending confirmation by KOALA. We’ll update you shortly."

This statement has been on each reservation for a couple of days. I understand this to mean that someone has made the reservation with Koala for this week and they have time to update their info for the guest certificate. The cancellation terms are for 16 days - which means I think that I would have 24 hours to cancel my Wyndham points and put them back into my use year.

I'm curious if others have done this? When did you enter the guest certificate? Did you have a guest cancel on your at the last minute? How did you handle it?

Thanks,

Steve
 

Sandy VDH

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Koala is not needing the Guest information on the listing until the cancellation period starts, that way you are not burning through GC on reservations that are still outside of the cancellation period.

For the cancellation policy in effort look for the following on the reservation details.
1638809698865.png

Just click on the ? and it will show you what cancellation policy is in effect.

If you have GC that are expiring by the end of the year that you want to use up, then call Koala and ask them for the Guest info.
 

dsmrp

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I have a Koala rental listing for mid February, which got rented in September. After I accepted the rental, I think Koala sent another msg a date or two later with link to renter's name, address, and a generic sounding email address. I haven't gotten the guest certificate yet, waiting till about 60 days prior which is the deadline for the renter to cancel with refund.

Addendum: I chose Koala's strictest cancellation policy.
 

bamasteve

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Koala is not needing the Guest information on the listing until the cancellation period starts, that way you are not burning through GC on reservations that are still outside of the cancellation period.

For the cancellation policy in effort look for the following on the reservation details. View attachment 43177
Just click on the ? and it will show you what cancellation policy is in effect.

Thanks! That is helpful.
 

bamasteve

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I have a Koala rental listing for mid February, which got rented in September. After I accepted the rental, I think Koala sent another msg a date or two later with link to renter's name, address, and a generic sounding email address. I haven't gotten the guest certificate yet, waiting till about 60 days prior which is the deadline for the renter to cancel with refund.

Addendum: I chose Koala's strictest cancellation policy.

That is interesting. I'll need to check on cancellation policy. I started with their fulfillment hub - It appears cancellation is pre set for those. But I figure I will learn as the year goes on. Thanks for the answer.
 

dioxide45

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That is interesting. I'll need to check on cancellation policy. I started with their fulfillment hub - It appears cancellation is pre set for those. But I figure I will learn as the year goes on. Thanks for the answer.
You don't have any control over the cancellation policy for rentals fulfilled through the Request Hub. That is already set by KOALA and I beleive it is always "Relaxed". Thus why they don't usually require you to input the guest name until the cancellation penalty period begins. If you want to be able to set your own cancellation policies, then you need to create your own listings and hope someone comes along wanting what you have. The Request Hub is there from people who are already looking for something specific.
 

Sandy VDH

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I have seen most of Wyndham be relaxed but a moderate pops up every so often. I think they just set them up based on booking, like paid in full at time of booking, might yield a slight discount, and as a result that cancellation policy is tighter.
 

bamasteve

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You don't have any control over the cancellation policy for rentals fulfilled through the Request Hub. That is already set by KOALA and I beleive it is always "Relaxed". Thus why they don't usually require you to input the guest name until the cancellation penalty period begins. If you want to be able to set your own cancellation policies, then you need to create your own listings and hope someone comes along wanting what you have. The Request Hub is there from people who are already looking for something specific.

I had guessed that - thanks for confirming. So now I plan on waiting until the 16 day mark - see if the guest remains and put in the contact info at the 15 day mark.
 

bamasteve

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You don't have any control over the cancellation policy for rentals fulfilled through the Request Hub. That is already set by KOALA and I beleive it is always "Relaxed". Thus why they don't usually require you to input the guest name until the cancellation penalty period begins. If you want to be able to set your own cancellation policies, then you need to create your own listings and hope someone comes along wanting what you have. The Request Hub is there from people who are already looking for something specific.

There customer service is very responsive. One good fact to know is that the request hub is from people who have already put money on the table. They can get a refund up to 16 days. So I feel more confident about them.
 
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