Message from New GM at Ko Olina
December, 2007
Aloha Marriott’s Ko Olina Beach Club Owner,
Please allow me to introduce myself. My name is Edgar Gum and I’m the new General Manager at Marriott’s Ko Olina Beach Club. For those of you who are wondering, Chad Jensen and his family have relocated to Southern California and he’s now the General Manager at Marriott’s Newport Coast Villas. I may have met many of you during my 20+ years with Marriott, most recently as the General Manager at Marriott’s Maui Ocean Club and as the opening General Manager at Marriott’s Waiohai Beach Club.
As your new General Manager, I’m proud to share with you the exciting developments taking place at Marriott’s Ko Olina Beach Club. There has been a lot of activity since we last updated you, and we can’t wait for you to experience it for yourself. Until then, let me take a moment to tell you what you can expect when you return to your home away from home in paradise.
Our expansion plans continue to be on schedule.
We are pleased to announce that Phase 4 of our resort is on schedule with an anticipated occupancy date of January 2009. The Hale Naia tower will include 114 two- and three-bedroom villas. In addition to the villas, this building will bring several new amenities including the Naia Pool Bar, a satellite fitness center, a pool with a water slide and swim through grotto, several whirlpool spas, and a barbecue area.
‘Ono (delicious) dining available at the resort.
Chuck’s Steak and Seafood has been opened for nearly a year now and is a welcome addition to the family! The restaurant has a distinctive island feel that blends the paniolo (cowboy) tradition of Hawaii with the rich fishing history of the islands. The menu features USDA prime beef and high-quality fresh seafood. All entrées are served with a choice of sides and fresh salad bar.
Pro golfers have found a sweet spot on our course.
The LPGA Fields Open tournament will be held once again at Ko Olina from February 18 – 23, 2008. The 2007 tournament had another exciting finish that ended with Stacy Prammanasudh defeating Jee Young Lee by one stroke. Unfortunately Michelle Wie did not participate due to an injury but we hope to see her return next year. For more information regarding the tournament schedule and ticket purchase, please visit the Fields Open website at
http://www.fieldsopen.com/staging/. Due to the tournament, the Ko Olina Golf Club will be closed during this time, but please feel free to contact our concierge desk at 808-679-4728 for other golfing options.
Our resort is energy conscious and earth friendly.
We continue to look for innovative ways to reduce energy consumption, which lowers your expenses and helps to protect the environment. Recycling has become a way of life at Ko Olina. Year to date, we have recycled approximately 10 tons of glass, aluminum, cardboard, and paper while recycled green and wet waste has amounted to 170 tons and fry oil at nearly 1,000 gallons. Our Engineering team has been very busy installing WATT stoppers and compact fluorescent lights throughout the resort. In 2008, we will be installing ceramic tinting to the window glass in our villas, which will limit the heat transfer from the exterior, thereby reducing energy costs and prolonging the life of fabrics in the villas.
Our associates outshine the rest.
We’re very pleased to share with you that three of our associates have received very distinguished awards this year from Marriott International and Marriott Vacation Club International. Raymond Donato, our Food & Beverage Manager, received Marriott’s highest award, the J.W. Marriott Award of Excellence. Of over 100,000 Marriott associates worldwide, only ten are selected for this distinguished honor each year. Raymond was the only Marriott Vacation Club International award winner and we are very proud of his accomplishments.
Lawton Mauai, our Loss Prevention Manager, was named the 2007 Marriott Vacation Club International Loss Prevention Manager of the Year. Lawton has taken the initiative to work with our local civil defense leaders to ensure that our resort is well prepared in the case of a natural disaster.
Vena Chang, our buyer at The MarketPlace, was awarded the Marriott Vacation Club International Gavin "Deac" Coyle Memorial Award. This award is presented to a back of the house associate who best exemplifies the ideals of aggressive hospitality, a passion for the customer, and is a model for hospitality skills.
We are also very proud of our Activities and The MarketPlace teams. Based on the feedback that we receive from our Owners and guests through the Guest Satisfaction Survey, our Activities team ranks fourth in the company and The MarketPlace is first in the company.
Associate participation in Spirit to Serve our Community.
Since many of our associates live on or have family ties to the Leeward Coast, we try to assist the local community every chance we get. We recently donated discarded items to two local shelters that assist their clients in successful reintegration into the community. If you have interest in helping us with our efforts, please contact Mary Morris via e-mail at mary.morris@vacationclub.com or by calling 808-679‐4702.
Our Human Resources team has partnered with a program sponsored by the National Guard, Department of Health & Human Services, and Department of Housing & Urban Development. This program, named Operation Forward March, assists unemployed adults transition into the workforce by providing activity-oriented training on topics that directly relate to the skills required for workplace success.
My-VacationClub.com
To enhance your ownership experience, we invite you to take a fresh look at the redesigned web site at
www.My-VacationClub.com. You can book your vacation, manage your financial account, share vacation tips, understand timeshare and access Association information including meeting minutes and newsletters.
Opportunity to Serve on the Board of Directors
Any Owner desiring to become a candidate for election to the Board of Directors must complete a Volunteer Form and submit to the Association. To obtain a Volunteer Form please click here or contact Mary Morris via e-mail at mary.morris@vacationclub.com or by calling 808-679‐4702.
Your opinion truly guides everything we do, and we’d love to hear from you. We can only provide the kind of personalized service you’ve come to expect from us with your continual input. So please don’t forget to complete the online Guest Satisfaction Survey after your stay with us. We want to know exactly how we’ve made a positive impression, and what we can do to make your visit even more memorable. We also want to recognize and reward our associates when they go above and beyond to ensure your satisfaction. Most of all, we use your constructive comments to constantly improve our operation so that we can continue to deliver unforgettable experiences that make your vacation dreams come true.
We can’t wait for you to see—and enjoy—all of the exciting new amenities awaiting you at Marriott’s Ko Olina Beach Club!
Mahalo,
General Manager