Hello, XXX
As you know, the safety of our customers and crewmembers is always our #1 priority. With coronavirus in the headlines, we understand that customers may feel some uncertainty about booking future travel.
To that end, we are waiving change and cancellation fees for all JetBlue fares—that includes Blue, Blue Basic, Blue Plus, Blue Extra and Mint—for customers who book over the next two weeks (2/27-3/11) for travel completed by 6/1/20. If you need to cancel your travel plans, we'll credit the amount in the form of a travel credit that's valid for one year.
For more about this temporary policy, please click here.
We hope this offers you confidence when making your travel plans. Of course, we will continue to monitor the situation and keep you posted with any relevant info.
We look forward to seeing you on board again soon.
Best regards,
As you know, the safety of our customers and crewmembers is always our #1 priority. With coronavirus in the headlines, we understand that customers may feel some uncertainty about booking future travel.
To that end, we are waiving change and cancellation fees for all JetBlue fares—that includes Blue, Blue Basic, Blue Plus, Blue Extra and Mint—for customers who book over the next two weeks (2/27-3/11) for travel completed by 6/1/20. If you need to cancel your travel plans, we'll credit the amount in the form of a travel credit that's valid for one year.
For more about this temporary policy, please click here.
We hope this offers you confidence when making your travel plans. Of course, we will continue to monitor the situation and keep you posted with any relevant info.
We look forward to seeing you on board again soon.
Best regards,
|
Don Uselmann Vice President, Loyalty |