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It seems I have been deMaxed

Sandy VDH said:
I was max for about a week solid, but today I noticed that the demaxing happened again. I wish I could figure out a trigger or pattern.

Can we collect any observation. Like day of week that the flip happens.

I booked something on the 10th which was a sunday and I was maxed. Haven't logged in again until today Friday and I am unmaxed.
Click to expand...
I may have brought this up before but if not, are you looking on the Website or App. The App doesn’t seem to show the Max logo anymore only the Website.
 
iftravel said:
I still see View attachment 125333 so it's really random. Do you already pay all in fee?
Click to expand...

Yes I pay AI fees, but my account waffles between Max and just HGVC. But I just noticed my Elite status is back, that has not been there since I was AI. So maybe it is fixed.
 
Sorry, I actually stated this wrong. The App shows Max, the website shows Max but if you login through your phone in Safari / Google, it doesn’t seem to show.
 

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Have you called in for phone support? I have noticed that is usually the trigger for me to get demaxed as once they’re looking at my account they usually notice that I shouldn’t be max.
 
RebelR said:
Have you called in for phone support? I have noticed that is usually the trigger for me to get demaxed as once they’re looking at my account they usually notice that I shouldn’t be max.
Click to expand...

Not called them for a few weeks.
 
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